MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10345 results found
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Cannot update, unistall, or reinstall
Update doesn't work. Comes back with error message. Tried to unistall and my computer can't find the patch files so I cant uninstall. I can't reinstall either.
14 votes -
Lag Freeze when searching Library - see video posted of the event taking place!
problems [multiple]
1. huge lag while playing [rank] and searching library, lost many games because my time ran out while it was 'restacking my deck or some other useless animation, or just stays frozen all together and come back to being 'defeated'
2. while mulligan, im having to wait until their animation or mine ends b4 i am allowed to remuligan
3. even if they have not mulliganed.... i must watch all of my own restacking of my deck animation prior to being able to remulligan...plz... ffs, take care of this issue b4 adding any extra fluff to the…
43 votes -
Banned card played in standard que
I was playing a standard que a few minutes ago, and my opponent played field of the dead. I do now know how they did so, but to the extent of my knowledge that card is banned and should not be played.
I have attached the log report an a picture of the field in question, and would like to request a refund of the standard event.
11 votes -
Game crashes before and after every game
Every single game I play the game crashes on me either while it tries to find a match, right after I am paired, or very early on in the game. If The game reloads fast enough, i get to make a mulligan decision, but sometimes I lose an entire turn.
When the game ends, it crashes again and I have to reset before I can see any rewards or whatever else.
38 votes -
Server Lag in Game
Game lagged out in game. Couldn't play on my turn and got roped.
83 votes -
Ranked points missing
Hi. I played two ranked games recently and I won. But they didn't give me the score in my profile. It's totally bugged. I want it back pls
13 votes -
8 votes
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No priority after blockers/before combat damage
Had Tymaret, Chosen from Death on the battlefield and my opponent swung with a creature that would be lethal.
I meant to assign blockers (blocking what I could) and activate tymaret before damage was dealt to survive, but as soon as I declared blockers the game proceeded to damage step and I died before getting priority again.9 votes -
Fullscreen is actually Borderless Windowed Mode
As the title says, it is obvious that the Fullscreen Option actually enables Borderless Windowed Mode. There is no actual Fullscreen option. This can be seen by either alt-tabbing (which happens instantly, not possible in actual fullscreen) or by minimizing another window, which shows Arena behind it, proving that it is running in a window. I really don't get why this is a thing.
6 votes -
DIsconnect During draft, again... lost 3000 gems for bugs
DIsconnect During draft, again... lost 3000 gems for bugs
please fix it20 votes -
Mirror march broken
Mirror march, the red flip a coin enchantment is not working properly...
I am frequently flipping more coins than i am getting creatures tokens.
example
ill very clearly flip 7 coins for a single stack of Mirror march, being the last one the loser as the card states... then only get 2 tokens.
Most of the time I'll only get 1 or 2 successes on each stack of mirror march, and in those cases, i'll usually get 1 or 2 creature token copies, but when i flip more than 2 success per stack of mirror march, i NEVER get the…6 votes -
Random Disconnections
The past few games that I've conceded, when clicking the Concede button, I get disconnected from the match. I have to reconnect to the client or force close and reopen it.
Additionally, certain games will simply disconnect me for no reason. This did not happened to me before the M20 patch.
29 votes -
carte mtg
aggiungete altre immagini delle carte che possiamo riscattare nel gioco ( tipo angelo di serra con le immagini della quarta edizione...tutore demoniaco con altre foto da poter inserire e scegliere per i mazzi....finalmente con la nuova espansione duskmourn inserirete come suggerito mesi fa da me la carta DANNAZIONE...finalmenteeeee...quindi vi sto consigliando ancora aggiungete altri "stili/immagine delle carte già presenti nel gioco così da poter usare le risorse che uno accumula e per rendere il gioco ancora più bello e attraente grazie!!!!
0 votes -
Jogo Travando no meio da partida ranqueada
I was disadvantaged in the rankings in the last game to get the mythical of the month, there was just under an hour left until the turn of the month, in this case the month of August 2024 transitioning to September 2024, the game simply stopped me in the timeout and didn't leave me with for me to continue, so I had to reopen the game and the game still had the bug, I restarted the game again and as a result my time ended up resulting in my defeat, the game was controlled by me and the probability of…
0 votes -
Frozen token creature clock rundown
So during standard play this has happened a few times causing either mysrlf.or thenother player to have to concede and its always in a heated battle towards the end so it particularly sucks. When i have a card that generates 2x 1/1 creature tokens the game will freeze right as its suplosed to put the tokens down on the board. Then it just stays frozen until you are out of timeouts and then it procedes to freeze from what i can tell on the opponents next card effect. This in turn causes one of us to have to concede as…
0 votes -
Ongoing "Wait for Server" Issue on MTG Arena Android Tablet Version
Dear MTG Arena Support Team,
I am writing to report an issue I have been consistently encountering while playing MTG Arena on my tablet. After every match, the system displays a "Wait for Server" message that does not disappear, preventing me from starting the next game.
This issue severely disrupts my gameplay experience, and I am unable to proceed with further matches without restarting the application. I would appreciate your assistance in resolving this issue.
My tablet is Lenovo TB-J607F
Thank you for your support.0 votes -
Premier Draft Description Wrong
Description for the RB Lizard deck in the Bloomburrow Premier Draft is not for the RB Lizard deck but appears to be the MH3 description still.
0 votes -
Ver meu cemitério
Não consigo ver meu cemitério ou do meu oponente, mesmo clicando não é possível visualizar as cartas em nenhum dos dois cemitérios
0 votes -
Pixel
Após penúltima atualização. As imagens das cartas pelo celular ou tablet Android estão com imagem pixeladas. Não é o celular pois sempre funcionou bem. Minha versão é a 2024.38.40.2689.1078427. seguem imagens de como fica.
0 votes -
Winning games that should grant me XP don’t do anything
Even though winning the daily game should win me mastery pass xp, it doesn’t. I definitely won and got the other rewards (coins and hideaway tickets), and it definitely told me that the game should win xp. Not sure what is going on
0 votes
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