MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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225 results found
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Earth Kingdom Jailer Targeted My Hexproof Creature
I was just in a match with mantermanzer, which I was losing horribly, but that's not the point. He had just replayed Earth Kingdom Jailer, after I had airbended it on my previous turn using Aang, The Last Airbender, and when it came into play, he targeted my Aang, so I cast Restoration Magic in response, selecting the Curaga option so all my permanents would gain hexproof, and I gained the 6 life, all of my lands still show hexproof, but his Jailer still somehow grabbed my Aang and is sitting on him right now.
3 votes -
Bugs with "To the ****" achievement
The "To the ****" achievement appears to be bugged - at least with some sources.
The achievement asks you to do 350 non-combat damage to an opponent, but it doesn't seem to register all sources of non-combat damage. For example the cards "Vito, Thorn of the Dusk Rose", "Sanguine Blood" and "Enduring Tenacity" all deal damage to an opponent equal to the amount of life you gain. These don't seem to trigger the achievement damage.1 vote -
Diamond 1 to Diamond 4 after WIN 3rd time
Hello, this is the third time this has happened to me and 2nd time I have reported it. Please take the time to consider a bug item may be needed. I am tired of this problem.
Anyways, I made it to Diamond 1 and won my last battle to move onto the next rank (IE Mythic). Note that I WON. Instead of going to mythic rank it dropped me to Diamond 4. This is the middle of the month so it is NOT a new season. Another excuse I have gotten in the past is that so many people have…
1 vote -
win does not count
Even after winning three matches in Sealed mode, the wins are not counted. The same issue occurs in ranked matches.
5 votes -
Freezing during match
My game didn't freeze per se, but I was locked into an eternal waiting cycle while waiting for an equipment to resolve. I had paid the mana needed via treasure token, and after the token sacrificed itself, I was stuck waiting for the "spell" to resolve. Both of my timeouts were used, and the game was stuck. This may have counted as a loss, and I hate that too as it screws up my record, not that it's great, but still, had this been a ranked match, this would ***** my elo. And the app wouldn't let me collect…
7 votes -
After victory in ranked point was dedacted instead of granted
Please fix your points granting after victory in ranked standard.
After victory I should have at least one point but instead the one I had was removed.
1 vote -
Using up time extensions/autoconceding when tapped out and waiting for opponent to resolve card
Playing on iOS. Has happened twice in as many games today, my opponent will have triggers on the stack and my rope will burn down like I have priority, even when I’m tapped out and have nothing to do/interact with. I can’t pass or do anything and then I autoconcede due to not interacting even though I can’t. I will not be playing ranked until I know this issue has resolved.
6 votes -
Cannot play standard on Android
I started a standard ranked play. The app just stops loading necessary elements of the play. It doesn't freeze. As you see on the screenshot, the timer works fine. But I can't see any cards, and there's no info about waiting for the opponent too.
5 votes -
Necromancy on Archon of Cruelty didn't trigger ETB effect
Necromancy on Archon of Cruelty didn't trigger ETB effect, when playing Powered Cube (which I paid 1500 gems for).
The only thing I could come up with was that the opponent had played The One Ring on their turn, and had protection from me (thats fine). This should not prevent the rest of the effects from happening: e.g. gain 3 life.
It was a good game, but I felt robbed of a very potential victory.
Attached is the log of the game.
Windows 11
1 vote -
Suggestions to improve player experience
Dear Team,
First of all, congratulations on the game. I would like to share a few suggestions that, in my opinion, could further improve the player experience and long-term engagement.
Please find my ideas organized below:
- Permanent rank recognitionAfter each ranked season reset, it would be great if the game kept some form of visual recognition for players who have already reached certain ranks, such as:
Emblems
Character frames or borders
Cosmetic items that can be displayed on the player profile
This rewards effort, reinforces progression, and adds prestige within the community.
- More accessible event informationCurrently, players need…
2 votes -
Games freeze after update 02/24/2026
Hello,
I am reporting a persistent game freeze (soft-lock) occurring on my Poco X6 5G (Android/HyperOS) since the latest update. The game completely freezes whenever I or my opponent activate an artifact or certain spells.
Although the screen freezes, the turn timer continues to run in the background, leading to unfair losses in both Ranked and Play queues. This makes the game unplayable on this device.
I have already attempted the following troubleshooting steps without success:
Performed a clean re-installation of the app.
Cleared the Android System WebView cache and updated it.
Used Xiaomi's Game Turbo to optimize performance…7 votes -
Draft event changed mid event
I purchased access to a Final Fantasy quick draft using gems, only for each game to get stuck in the mulligan step, if I even got matched and the game made it that far (sometimes I would not even see the first draw). Timers would run out the first time and the game would get stuck there until I quit the app after 10+ mins of waiting for something to happen. The event was supposed to last for another 43 hours when I signed up. Now I entered the app again to see if anything had changed, when I…
7 votes -
Game Freezes
After downloading the additional stuff (as usual on wednesday morning) I bolted up the game. I joined Midweek Magic - Historic Pauper and wanted to select my deck. The game freezes as soon as the loading icon appears. I also tried starting a ranked game and there it froze on the VS screen.
I play on Android5 votes -
Log in failed
My game froze then kicked me off during Ranked Match... Now Its Saying Failed to Log In... Log in not autherized!
4 votes -
Vampire Nighthawk with Deathtouch Bug
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Steps to reproduce the bug: Declare attackers. I send Vampire Nighthawk – two power, three toughness, flying, lifelink and deathtouch – and the opponent blocks it with a two-two creature without flying. Resolve combat.
- Platform: PC and iOS.
Actual results: My Vampire Nighthawk dies immediately; opponent's two-two takes zero damage and survives.
Expected results: Opponent's creature dies to deathtouch the instant it takes damage. My Nighthawk should lose one life, gain two via lifelink, and stay in play.
Screenshots/videos: None – game timed out while I drafted this.
Workaround: Nothing, keeps happening.
1 vote -
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Can't perform action before Insatiable Avarice resolves
My opponent cast Insatiable Avarice on me and adds the second spree-funktion, draw three cards and lose 3 life. I have 2 life left so this will kill me. I'm trying to sacrifice a food before this sorcery resolves but I can't. Sacrificing food is instant speed. I can tap my mana, and I have more than enough to pay for the food (2), but I can't interact with my food. The result is that I die from Insatiable Avarice when I should be able to have sacrificed a food, gain 3 life and survive.
1 vote -
Ranked matches being auto conceded on my side (not the rope)
Twice this evening the game has Auto-Conceded on me (one on my opponents turn, and once on my turn)
1)Both interactions were mid-trigger abilities hitting the stack
2)There was no delay in play (no rope burndown)
3) There was a lot of interaction and ability triggers
4) both matches had board states which were heavily in my favor (the first one was 2 triggers away from a direct damage to my opponent who was on 1 life)could you advise what will happen with this, as it is really disrupting my ability to have a fair game
(I've omitted the…
2 votes -
Report of Possible Automatic Loss Error During Match – Ability Loop
Hello,
I would like to report a potential issue that occurred during a ranked match on MTG Arena.
During the game, my opponent had over 20,000 life, and we entered what appeared to be a deterministic loop involving two of my cards: Bloodthirsty Conqueror (Conquistador Sanguinário) and Starscape Cleric (Clériga do Firmamento).
The interaction created a continuous life-drain loop. There was no available response from my opponent, no triggered abilities pending on their side, and no replacement or prevention effects in play. The board state was stable, and the loop would inevitably reduce my opponent’s life total to zero.
…
2 votes -
Cannot play Alchemy Ranked
I'm facing weird problem. I got unlocked the possibility to play the alchemy ranked, but when I select the alchemy ranked and trying to hit the play the button doesn't do anything. I selected ptoper alchemy deck but im not able to join any game. The standard deck ranked game is the only one which works. The standard deck option has some blue ! Icon on it but without any description, so I'm not sure if it's somehow connected or not. I thought that maybe I have to play some more of the standard rankeds, but…
2 votes -
Recompensas travadas
As recompensas diárias não surgem, assim como as missões diárias. Além disso, eu não subo nem desço o meu ranking, independente de eu perder ou ganhar. Por fim, por causa disso, não vou conseguir moedas suficientes para comprar os ítens em promoção na loja.
4 votes
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