MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10176 results found
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"Unpayable Cost" bug
Tried to bounce Terror of the Peaks with Bounce Off before the opponent's next creature card could enter.
I was playing an Eluge deck and had already used my first spell that turn, but I still had two mana up. The game paused to let me play the card but when I tried got "Action cannot be completed due to unpayable cost". I couldn't do anything to let the spell go through, even pre-tapping the land for blue mana.
After the creature entered the game paused again to let me play my spell, but still got the same error. See…
1 vote -
Jump In - Cant claim last reward
I've been facing varied samples of minor technical issues since the release of ATLA's set. Now, playing the jump-in I cant claim the last reward, even tho I've had more than 7 wins. Its not a big issues, but just wanted to report. Ty!
2 votes -
Demonic Pact Modes Visual Bug
As others have mentioned, Demonic Pact's modes aren't consistent with how they visually update to show which modes have already been selected, and which are still imminent.
There are a few posts about this visual bug already, and I want to make sure that this is receiving proper attention. In one of the posts, there was a response that said something like, it is the player's responsibility to keep track of which modes have already been selected. If that is WotC's intention on the card's behavior, that is perfectly ok, but there must be visual consistency.
Having some modes grey'd…3 votes -
Shuffler/hand smoother is broken
13 of first 19 cards are lands in a 17 land, 40 card deck. Your hand smoother is atrocious and/or your shuffler is broken. It's to the point where it's becoming more likely you are reducing wins for people with higher skill level to accrue more gems. So maybe it's not broken from your perspective but it is for the folks unfortunately spending money on your robbery of a game.
3 votes -
Can't select blocker
I just lost a ranked draft game because I couldn't select a blocker. The game paused during the blocker phase, so it wasn't that my creatures were unable to block, else the attack would have automatically gone through and skipped the declare blockers phase.
This happened immediately after a "Waiting for game server" error. Is this an exploit?
2 votes -
Fleem
I completed a OM1 draft before the cutoff date but did not receive my Fleem cosmetics :(
I really wanted them :(3 votes -
Solution: Roping (reward based, not punishment based)
Most of the anti roping ideas come back to detecting/punishing the ropers.
I've been starting to realist the solution isn't about the roping player, rather about the other player.
In any non ranked, random queued game add the following well publicised rule:
If you win a game to a roping opponent (an opponent who has roped for >80% of the entire duration of the match and/or has lost to roping timeout) - double your gold and XP track rewards for the game. Make sure both the roping player and the normal player are notified of this bonus at the end…
3 votes -
Hexproof not working as expected
Opponent cast "Nowhere to Run" targeting my creature. I responded with Snakeskin Veil on the targeted creature yet the effect of "Nowhere to Run" resolved on my creature giving it -3/-3. I expected the hexproof to prevent the targeting. This is not the only occurance of this.
3 votes -
Kicked out of draft, didn't get rewards
I entered an EoE draft. Made the draft, played first two games. When I was tried to keep going, the event disappeared and I never got the rewards, nor any sort of reimbursement for the draft itself. I would like to either get put back in the same state of the event or get my draft token back. TIA!
4 votes -
Lost a Booster Pack
I had 10 Edge of Eternities booster packs. (6 from prerelease, 3 from the email, and 1 from the mastery track.
I tried to open one. It waited for a while, and then gave me a blank error message. I clicked the button to exit out of that and played a game or two. I returned to the Packs interface. I still had 10 booster packs. I opened one. It was slow, but the pack opened normally. However, after looking at the cards I opened, I only had 8 packs remaining.
3 votes -
Empty Gift Egg and no Goldpacks and Bonuscard
My Gift Egg was Empty and I received no Goldpacks and Bonuscard after buying the 45000 Gold Packbundle
5 votes -
On PC was repeatedly getting kicked out of draft table for EOE with unable to make a draft pick.
On EOE draft was repeatedly kicked from the draft table with 'unable to make draft pick'. Then I was unable to log back in. It has still eaten my gold though which is irritating!
Log file attached.
On PC.5 votes -
Limited draft not working
My EoE limited ranked draft kept disconnecting from serve. This cost me 1500 gems and I didn’t play a match and got removed before the third pack opening. Please, help to refund gems.
5 votes -
Authentication falied timeout since EoE update
I was able to login briefly and retrieve my new items and open packs. I was editing a deck, and got kicked. I have not been able to log back in for 25 minutes now due to authentication timeouts.
I am on android.
4 votes -
Unable to login
Server status page shows
All Systems OperationalTrying to connect shows attached
5 votes -
It's July 29th, Why hasn't Edge of Eternities Unlocked
I woke up this morning excited to hop on arena and start brewing for new standard and brawl ideas. Only I'm sad to see that arena has not yet unlocked EOE despite saying available on July 29. Sure would be nice to have access.
5 votes -
1 vote
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Game keeps crashing
Using the iOS app. During matches in the Jump In Avatar event, the game unexpectedly freezes. There is no clear cause of the problem so I don’t know how you can reproduce the issue. But once the game reconnects, I have lost a turn while my opponent kept playing. I was essentially locked out of the match while it continued without me. This could be due to the complex came mechanics of the Avatar set or simply a server connection problem, but regardless nothing like this has happened to me before. Please look into it.
2 votes -
Hakoda, Selfless Commander Bug
Hakoda selfless commander isn't allowing me to play allies off the top of my library. They appear blue as if I could play them. I then click it but doesn't let me play the cards. I have enough mana and its during my main phase. It makes it harder for me to win and has caused me to lose in this sealed event.
2 votes -
Jump in - Mid week event
Jump in - Jumpstart midweek event. Avatar specific event. Selected swordsman (white) and rebellion (mardu) packs. Got 9 white cards (6 creatures, 2 instant, 1 enchantment), 1 red spell (an instant), 3 equipment colorless artifacts and a 3 color mana based consisting of 27 lands. Pretty miserable trying to use this in an event aimdd at beginners.
2 votes
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