MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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3428 results found
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Unable to Login (Timeout)
I have this seemingly old bug some ppl experienced before. Is there a clear path i could not find in all the posts how to fix this issue? Cant login since a few hours.
11 votes -
ALGORITHM NEEDS TO GO AWAY
GET RID OF THE ALGORITHM! Balance the game with the ban list like the good lord intended. You have collected enough of my money to hear me out on this. I’m sick of crafting decks just for them to be targeted by the same cards over and over. How is that fun? Remove the algorithm and let us play the game.
10 votes -
Freezing Gameplay
Game simply freezes during game. I've played for over a year online and no huge issues. Last week games began freezing. Always when I activate a map token, but sometimes after attacking, sometimes I can't click to pass on a move made by opponent, and so many other scenarios. Then the timer runs out despite me clicking to move on or choose blockers, or anything. I can see my opponents sending messages. The app keeps sending me requests to take action, despite clicking to take action to no avail. I have submitted logs and requested to repair files probably 100 times in the last 10 days or so when it began. It reboots and my next gameplay results in freezing during the game 95% of the time.
Game simply freezes during game. I've played for over a year online and no huge issues. Last week games began freezing. Always when I activate a map token, but sometimes after attacking, sometimes I can't click to pass on a move made by opponent, and so many other scenarios. Then the timer runs out despite me clicking to move on or choose blockers, or anything. I can see my opponents sending messages. The app keeps sending me requests to take action, despite clicking to take action to no avail. I have submitted logs and requested to repair files probably 100…
13 votes -
Fix your game
I try to login to MTG Arena mobile tonight (5/26/2026) and it tells me I need an update. I click “Update Now” in the game and it loads the App Store to the product and the button there says “Open”. I click “Open” and it launches MTG Arena in my phone which immediately prompts for an update. I click “Update Now” and it takes me to the App Store page for MTG Arena and its button says “Open”. I rebooted my phone and tried again only to meet the same fate. Repeat ad nauseam. Please fix this as soon as possible. I’d like to keep enjoying this game.
Thank you very much.
I try to login to MTG Arena mobile tonight (5/26/2026) and it tells me I need an update. I click “Update Now” in the game and it loads the App Store to the product and the button there says “Open”. I click “Open” and it launches MTG Arena in my phone which immediately prompts for an update. I click “Update Now” and it takes me to the App Store page for MTG Arena and its button says “Open”. I rebooted my phone and tried again only to meet the same fate. Repeat ad nauseam. Please fix this as soon as…
8 votes -
Can’t open game
Whenever I try to open the app, it tell me that I have an outdated client version, and that I need to update the app, I click okay, like I have a million times before, and like usual it takes me to the App Store, but in the App Store it just says Open, where it usually says Update, if there is an update available. I’ve tried refreshing the screen, closing and restarting both apps, and also my phone, nothing works, and I am unable to play the game because of it.
8 votes -
Daily Wins and Missions not registering progress
On iOS, daily win progression and missions/quests are no longer tracking across any game mode. Progression stays on 0 despite meeting wins/criteria.
12 votes -
My pick 2 TMNT draft wins did not register. Already won 2 wins.
I already reach mythic playing pick 2 TMNT drafts. Hoping to improved my mythic rankings. Played today afternoon and won a game. I noticed that my win didn't register. Still at zero and quest also didn't moved. Tried playing again tonight and still won but my win still at zero. I'm 2 - 0 now. I hope this can be fixed. Im trying to improve my mythic ranking.
8 votes -
enterprising scallywag
this card doesnt descend when a permanent leaves the battlefield.
2 votes -
Timeless withnout alchemy
Remove alchemy from Timeless make it on par with paper, there is no reason to infest both Historic and Timeless with alchemy cards. Every time i see Hydroponic Architect or Zoneguard iam littlebit closer to uisntalling MTGA and quit MTG forever.
I never talked to somone who enjoys alchemy cards in Timeless, we want Legacy not some hogofogo virtual format that doesnt exist!
10 votes -
Fix your matchmaking
For a company that has put so much attention into making sure in-person games are fair (what with the whole commander bracket system and whatnot) it’s insane how little effort y’all have put into the matchmaking here. It is abysmal. I mostly play brawl, and I’m consistently matched against vastly higher power decks, toxic players, etc. it is incredibly unfun to play 90% of the time. I have no clue how matchmaking currently works (ie what factors are considered) but the strength of deck people are playing clearly isn’t factored in at all.
It would also be helpful if we could report players for slowplaying or cheating in-game. Console games let us do that kind of thing 2 decades ago, it shouldn’t be hard to do now.
For a company that has put so much attention into making sure in-person games are fair (what with the whole commander bracket system and whatnot) it’s insane how little effort y’all have put into the matchmaking here. It is abysmal. I mostly play brawl, and I’m consistently matched against vastly higher power decks, toxic players, etc. it is incredibly unfun to play 90% of the time. I have no clue how matchmaking currently works (ie what factors are considered) but the strength of deck people are playing clearly isn’t factored in at all.
It would also be helpful if we…
9 votes -
Game freezes on cast or attack animation
When casting a spell and it goes to the stack, or during attack animations the game freezes and timer starts running out. I am unable to do anything and have to restart and rejoin the match
12 votes -
Game freezing
Game is freezing during combat for me, with no way to fix.
I need to close and reopen the game and hope I haven't skipped any phases - this has cost me losses in both of my last 2 ECL premier drafts. This is on Android and it's only happened since TMNT updated on Arena.
Can I get a refund or something?
12 votes -
I can't buy gems (get a problem with with paypal)
I want to buy some gems, and connect to the paypal window, but after entering my email address and my password, the window stay blank...(white), I don't see the payment page.
9 votes -
network error unable to join event after draft
Drafted a deck in quick draft, played one match and am now getting a network error when trying to play my second. I visited the website and it says all systems operational
PC
10 votes -
sideboard
why should u be able to sidebard in bo3 just soem useless timewaste no one needs right? right?? multibillion dollar company but cant even get most crucial part of their game right well played
How to report a bug
1. Give us the steps to reproduce the bug - start a bo3- get to sideboarding - dont be able to add any cards to your deck- lose to your opponnent who brought their whole sideboard- nice !Note which platform you’re using (PC, Steam, Mac, Android, or iOS)- PCEnter the actual results you’re experiencing- cant add cards to my deck in sideboardingEnter the expected results of the feature - beeing able to sideboard wtfAdd any relevant screenshots/videos-log attachedIf you found a workaround, please add workaround steps.- restartet the client while sideboaridng resullted in glitched loading screen texts and still no sidebioarding in game 3 but connecting to the server took so long the time would have been over anyway great infrastructure btw ;)
why should u be able to sidebard in bo3 just soem useless timewaste no one needs right? right?? multibillion dollar company but cant even get most crucial part of their game right well played
How to report a bug
1. Give us the steps to reproduce the bug - start a bo3- get to sideboarding - dont be able to add any cards to your deck- lose to your opponnent who brought their whole sideboard- nice !Note which platform you’re using (PC, Steam, Mac, Android, or iOS)- PC
…Enter the actual results you’re experiencing- cant add cards to my
8 votes -
Ghost packs and ranked reset
Yesterday, when the May ranked season ended on MTGA, I received my rewards. Since I had finished in Mythic rank in both Limited and Constructed, I was demoted to Platinum. So far, so good. But today, when I logged into the game, I got a message saying my rank had been reset. I received the rewards again, but now the packs don't show which collection they're from, and when I open them, nothing happens. Then, on top of that, my rank dropped to Silver.
7 votes -
Timeout when trying to login
I haven't been able to login for hours now. I keep getting the same error message
11 votes -
Wins do not count in any format/mode. No progress in daily quests.
Wins do not count in any format/mode. No progress in daily quests.
11 votes -
Reward count not working
The daily win reward and killing opponent creatures reward is not working.
11 votes -
Projecting a buggy July?
Finished a match in the ranked queue. Found myself demoted to Silver and fast-forwarded to July. Image of profile attached. Windows 11.
7 votes
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