MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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2488 results found
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Network Error Unable to join
Unable to join MTG Arena international day of play event. The phantom foundations draft will not allow me to join. Pop up reads network error Unable to join
15 votes -
Missing season rewards
I didn't get the season rewards. Actually, it's like the season didn't end at all. I still have the ranking i had the end of the previous season. Last season, i was incorrectly set back to bronze, despite being at diamond in constructed and at platinum in limited
8 votes -
Ranked season rewards packs contained no cards. Nor did they progress wild card progress.
July 1st I received 10 packs as compensation for the June ranked reset bug. Ranked season rewards packs contained no cards. The packs were not from a specific set. Nor did they progress wild cards. This has to be a bug or something cause the packs basically never did anything.
13 votes -
My disappeared unopened packs
Hello,
Thank you for your consideration for the bug I experienced. I have received 10 packs because of the bug. But when I clicked open button, there was an empty box popup with an ok button and after I clicked it the packs disappeared. I didn't get any cards from those packs. Would you resend those packs again?
13 votes -
Rank Season Packs empty second month in a row. I opened the 10 packs again like last month and got nothing.
Rank rewards empty again this month, first month playing have gotten 13 empty packs at this point. 3 last month and 10 today. Please fix this is so disappointing.
14 votes -
Card filter not working
It won't let me filter cards by mythic rare or rare or uncommon or common but it will let me filter by weird combiations of filters like common and uncommon or like rare and 4 costs, I've reinstalled and file verified and it doesn't help.
12 votes -
Derank from platinum to silver because of an end season bug (season ended twice for me yesterday and today)
I play on mobile. The season just ended yesterday the 30th of may. I was in Diamond 1. So got reset to gold 1, as usual. Played some games got to Platinum 4.
Today I play a BO3 standard game, I win 2-1, when I win I only get one rank instead of 2. And when I got out of the match Arena tells me it is the end of the season, and gives me the en season reward screen, saying I was in Platinum 4 (which I was but only because the season already ended). So it gave me 3 blue packs with the Arena logo, which where empty, or I couldn't open, either way didn't do anything. BUT I got deranked from platinum 4 to Silver 1. I grind that game, I pay to play, I am mythic almost every month, I spend hours playing, and suddenly my account just gets deranked like that ? Why does this just happen ? Can you put me back ? Do I have to spend another day grinding because of your error ? Thank youI play on mobile. The season just ended yesterday the 30th of may. I was in Diamond 1. So got reset to gold 1, as usual. Played some games got to Platinum 4.
Today I play a BO3 standard game, I win 2-1, when I win I only get one rank instead of 2. And when I got out of the match Arena tells me it is the end of the season, and gives me the en season reward screen, saying I was in Platinum 4 (which I was but only because the season already ended). So it gave me…16 votes -
The Hobbit Welcome Deck
After winning my second match on the hobbit welcome deck, it restarts my progress and does not reward me my 2 cards that I am supposed to get for having 2 wins, the first time my record was 2-1, and the second time I went 2-0 and it still did not award me my cards.
10 votes -
duskmorn room unlocking bug
ok using keys to the house on the room on
charred foyer//warped space while only the charred is open:
so what happens that its show the options but they are not clickable,
it happens twice and i tried to restart the app and still.
the game continue only after the timer ran out
i did it in the quick draft idk if relevant
lost two games because of that i have the log for one of them only .
try recreate it im using windows but still tice in a row with restart the app mean there is a issue here.
hope you will fix it soon,
a mtg enjoyerok using keys to the house on the room on
charred foyer//warped space while only the charred is open:
so what happens that its show the options but they are not clickable,
it happens twice and i tried to restart the app and still.
the game continue only after the timer ran out
i did it in the quick draft idk if relevant
lost two games because of that i have the log for one of them only .
try recreate it im using windows but still tice in a row with restart the app mean there is a issue…10 votes -
Barrenstep Seige
Game freezes when attempting to play barrenstep seige. Won’t allow selection. Happened three times and could not fix-reset, delete game, reload game, rebuild, etc. Tried again playing against bot-same thing.
8 votes -
update not updating
i have not been able to update the game at all the start of the day today Monday the 10th. i've checked verything... it gets to about 40 megabytes says that error updating check connection. connections been fine. checked everything that could be causing issues and nothing. did a uninstall and reinstall to see if it was the program itself and not that still not downloading the full update. its gotten to about 500 and something megabytes total and seems to refuse to go any further then that. i have no idea whats causing it or why. it did a similar thing during the Hobbit pre-release but i was able to fully download that. thats the only thing thats been different between now and the Marvel set that was released months ago. if unable to download may not be able to play mtg arena.
i have not been able to update the game at all the start of the day today Monday the 10th. i've checked verything... it gets to about 40 megabytes says that error updating check connection. connections been fine. checked everything that could be causing issues and nothing. did a uninstall and reinstall to see if it was the program itself and not that still not downloading the full update. its gotten to about 500 and something megabytes total and seems to refuse to go any further then that. i have no idea whats causing it or why. it did a…
9 votes -
Rank Season ERROR
Hi, I received some x10 Boosterpacks due to this seasonal rankings error, but I can't open them. I press the button to open them, and they just glitch. It's like they gave me boosterpacks with air inside. What can I do to get my rewards?
13 votes -
bug
every time i cast Wintercrag Seige and have to select Mardu or Jeskel, the game freezes and i have to conceded the game/match. i can't make a selection. i can go between views but i cannot select Mardu or Jeskel.
10 votes -
Issues with client functionality
When trying to cast hollowmurk seige on android, the selection screen does not allow you to choose sultai or abzan. It then runs your timer out and then skips the rest of your turn from there even if its in first main phase. Happened during the hobbit update because was working before then.
10 votes -
No update in app store
App asks for an update, yet there is no update available in the app store. IPhone 16
15 votes -
Cannot edit decks
When I try to edit existing decks in Arena (on a PC) I get to "waiting for server" screen and then nothing happens. It just keeps waiting. This has been going on for days now. I've tried uninstalling, among other things, but nothing seems to work.
11 votes -
Phantom Premier Draft bug
My account is currently locked from today's special phantom draft. At first I was able to draft without issue and started playing, but at some point I had a disconnect issue with my network. Afterwards, I haven't been able to join the event since, and the event appears with a “Start” button, as if I never drafted. The message I get when clicking is “NETWORK ERROR Unable to join event. Please try again later.”
14 votes -
Jump-In Marvel
Jump Into Marvel Issue: I paid 1000 gold coins and chose two packets,Battalion and Agents of SHIELD. . Coming back to play I am given the button to choose packets and brings me to another screen where Iron Man is pre-selected and the confirm button does not work. See screenshot and log. Currently unable to use the Jump Into Marvel Event.
12 votes -
It says need to update in IOS but app Store doesn’t have an update
The new update is not available in Apple Store ios
14 votes -
Unable to load iOS app
The game says an update is required but there is no update available on the iOS App Store.
14 votes
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