MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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623 results found
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Lost a Booster Pack
I had 10 Edge of Eternities booster packs. (6 from prerelease, 3 from the email, and 1 from the mastery track.
I tried to open one. It waited for a while, and then gave me a blank error message. I clicked the button to exit out of that and played a game or two. I returned to the Packs interface. I still had 10 booster packs. I opened one. It was slow, but the pack opened normally. However, after looking at the cards I opened, I only had 8 packs remaining.
3 votes -
When I open packs of the foundations set I keep getting bugs
When I open packs for foundations set I keep receiving cards that I already have 4 of instead of a wildcard or a card will be labelled new when I already have at least one. The latest example was today I received a vampire nighthawk when I already have 4
1 vote -
My season rewards were not received
My season rewards were not received, I am still in Mythic, which took me much suffering, now earlier this evening july 29th I opened the egg in my arena in pc, then the game crashed, not only I was not able to see beyond the first page, I never knew what actually was given, then My rank is still mythic and I only got the 3 auto packs, no 5 packs from mythic rewards given.. please help me.
3 votes -
Mastery orb reward
Edge of Eternities Mastery Emporium orbs are not granting the selected cards. I have noticed two instances of this bug happening. The first is when I attempted to get "Sledge-Class Seedship" for 1 mastery orb, I had waited to see if there was some kind of lag with gaining the card...there is not, it just doesn't appear.
The second was today where I attempted to get "Warmaker Gunship" with 1 mastery orb, and again it does not show up in my collection. I verified I owned 2 before using the mastery orb and when used I still only had 2.3 votes -
No inclusion of Edge of Eternities Pack rates in the MTG ARENA BOOSTER PACKS section of Wiki
I've been waiting for over 2 weeks now for MTGA staff to update the drop rates wiki Reward Distribution https://magic.wizards.com/en/mtgarena/drop-rate
for Magic: The Gathering Arena for Edge of Eternities. I'm a content creator, and I'd like to simulate the pack openings to find the optimal distribution of regular vs mythic packs so people don't waste money.It's a simple question of consistency and transparency. They've released the rate for every other pack.
One would assume they would update the wiki with the pack rates on the day of, if not before the release of the set. But they haven't. What's…
1 vote -
When buying a pack, when you switch to a different set (from EoE) the list of sets is hidden behind the cost of packs for EoE
When buying a pack, when you switch to a different set (from EoE) the list of sets is hidden behind the cost of packs for EoE
1 vote -
card reward backsesies?
recently recieved some ff cards, drafted one packed the other, neither are deckavle despite being listed in collection, got a message about them not being in rotation but look like they definately are... both have diamonds, so definately have them but no matter how, even searching by name they cant be accessed in deck builder.
1 vote -
FOR OVER A MONTH NOW: Mastery Pass Rewards Not Received, No XP, No Gold, Etc...
FOR OVER A MONTH NOW: Mastery Pass Rewards Not Received, No XP, No Gold, Etc... PLEASE HELP. Im on MTG Arena on PC (windows/steam) , my challenges have been stuck for over a month.... no xp.. no rewards, no packs/leveling... nothing...........
3 votes -
Reward Track Bug
I received the bonus EXP from the winter event, but did not receive the Lv 46 pack I should have with it.
1 vote -
Missing Fleem
Missing my Fleem cosmetics after purchasing OM1 packs
41 votes -
Got 20 gems reward instead of a rare card of Edge of Eternities: Stellar Sights (EOS) in a EOS booster , despite I own few.
I got 20 gems reward instead of a rare card of Edge of Eternities: Stellar Sights (EOS) when opening a a EOS booster , despite I own few.
see the screenshots of the opening booster and my collection of stellar sights.4 votes -
Did not receive daily quest reward of 750 gold
- Played Historic Brawl after which I should have completed my daily quest. Instead got the "waiting for server" screen.
- PC Windows 10
- After restarting the game, my gold collection was not updated even though before restarting, I got 750 gold.
- The 750 gold from the daily quest, namely "Kill 25 of your opponent's creatures", should have been added to my gold collection after completing the quest.
17 votes -
Missing Fleem
Missing Fleem after opening 10+ packs in the time period
33 votes -
fleem
Missing fleem cosmetics despite opening 40+ packs
20 votes -
Mastery XP Card Rewards Not Being Received
After completing level 80 of the most recent mastery tree (D&D Mastery), I did not receive the Mythic Card reward, and have not received any of the uncommon card rewards since. (I am now on level 94 of the mastery tree.) There doesn't appear to be an issue with the XP wheels themselves. I am granted the correct amount of points, and it does roll over to the next mastery tree level, but without releasing card rewards. Please help!
25 votes -
Complete 3 Quick Draft Matches Reward Not Received
The quick draft quest for "complete 3 quick draft matches" did not complete after going 2/3 payed with gems, the quest mark is still there showing 0/3, i play on Steam. Also, when I click into the quest to be navigated, nothing happens, I just remain on the home screen tab.
17 votes -
Missing rewards
I did not receive the cosmetic reward from the last midweek magic event, Verla’s the haven skin. I also did not receive the fleem reward for purchasing the mastery pass befor the deed line. Playing on an iphone
2 votes -
Fleem
Completed a traditional draft of OM1 but didn’t receive the Fleem reward.
32 votes -
Fleem
Bought 10 packs before the cutoff date, still no Fleem cosmetics received.
19 votes -
Individual Card Rewards Misconfiguration Bug
The individual card reward ranges for Midweek Magic and Daily Wins have yet to be updated more than two months after rotation.
Edge of Etanities and Through the Omenpaths remain unset and unavailable.
And while Wilds of Eldrain, Lost Caverns of Ixalan, Murders at Karlov Manor, and Outlaws of Thunder Junction should have been removed at rotation time, they're still available as rewards.
It is abnormal that a reward mistake has been left unaddressed for two months.
Shouldn't the individual card rewards that were erroneously distributed during this period be corrected and then redistributed?5 votes
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