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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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886 results found

  1. Retrieving asset manifest

    I want to play the game, but I am constantly getting “Retrieving asset manifest” on the load screen and nothing else
    This is an issue with YOUR app, not my phone, not my network. Don’t try to tell me otherwise, that is a lie.
    Fixe it or want a refund from the last purchase I made, which was just before this issue with the app started happening
    And you who work at wizards, do not say I put this in the wrong place, just contact the people whose job it is to fix it and get it fixed. Pretty much,…

    18 votes

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    1 comment  ·  User Interface  ·  Admin →
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  2. Clicking "Cancel" when waiting for match to start results in a lose if status changes to "Entering match" at the same time

    When you click "Cancel" while waiting for match to start (I was playing Quick draft), it results in a lose if the status on the screen changes to "Entering match" at the same time you click "Cancel".

    In this log I was able to play one more match, which I won and then when returning to Quick draft -screen, instead of a win I got my third lose.

    My suggestion is that there should be some kind of timer in the software for this situation, so you can freely click "Cancel" and the game actually registers it, even if the…

    23 votes

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    13 comments  ·  User Interface  ·  Admin →
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  3. Decklist is Glitched white

    There appears to be a problem with the Deck List. It appears to be white and does not show the number of copies of the card in my deck. This is occurring in both deck builder and in traditional ranked play when sideboarding cards. Anyone else experiencing similar issues?

    31 votes

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    15 comments  ·  User Interface  ·  Admin →
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  4. Daily Quests Timer

    My daily quests aren't updating. The timer just keeps on refreshing. It is very annoying because I am trying to grow my account and one of my favourite things to do in MTGA is the daily rewards grind. Please fix it.

    21 votes

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    4 comments  ·  User Interface  ·  Admin →
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  5. Unable to connect on wifi

    I play on Android and PC. When I am on WiFi I cannot connect. Either the servers fails to connect or get unable to get collection.
    However if I put my phone on data I can connect and play as normal.
    Tried putting my pc on personal hotspot but no dice though I think that may be a setup thing.

    16 votes

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    0 comments  ·  User Interface  ·  Admin →
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  6. Connection lost

    I get a "connection lost" message every time I open MTGA on the PC or on mobile. This is not a Problem with my Internet or Firewall.

    43 votes

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    8 comments  ·  User Interface  ·  Admin →
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  7. App stuck on Retrieving Asset Manifest

    Mobile app on iPhone. Posted the same a few days ago and issue was fixed for about 24 hours.
    When opening mobile app loading screen is stuck on “Retrieving Asset Manifest” then “Error updating data”

    Have restarted phone, toggled Wi-Fi, uninstalled and reinstalled app. Same issue.

    19 votes

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    0 comments  ·  User Interface  ·  Admin →
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  8. mac

    The Mac Client is getting stuck at Loading Decks or Store or Play button.
    this happend After update 2023.24.0.1057.986775.

    Before the update it only crashed sometimes but I could do everything in the game, please HELP!

    9 votes

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    2 comments  ·  User Interface  ·  Admin →
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  9. Asset Error Detected

    After the latest update, I can't get in. I get "asset error detected" message. I tried rebooting, uninstalling/installing (both Epic and MTGA), and tried connecting to a different wi-fi. Always the same error immediately upon entering. I'm on a macbook pro.

    63 votes

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    21 comments  ·  User Interface  ·  Admin →
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  10. Cant connect to server

    Still can't connect to server and have been trying all day! I tried turning my phone on and off, uninstalling the app and reinstalling it. Nothing is working on my Google phone.

    14 votes

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    0 comments  ·  User Interface  ·  Admin →
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  11. Disable animations

    Enter settings that allow you to disable animations.
    Specifically, the settings should allow you to disable the animations of: pet, saga cards, all animations in general

    12 votes

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    1 comment  ·  User Interface  ·  Admin →
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  12. Black screen on Launch

    Black screen on Launch - Aug 11, update

    26 votes

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    7 comments  ·  User Interface  ·  Admin →
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  13. network error - can log in to account but stuck on network error - from Australia

    network error - can log in to account but stuck on network error - from Australia - 10 Jan 23

    11 votes

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    0 comments  ·  User Interface  ·  Admin →
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  14. VISUAL BUG

    VISUAL BUG EVERYWHERE

    32 votes

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    5 comments  ·  User Interface  ·  Admin →
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  15. Exquisite blood and marauding priest

    Exquisite blood and marauding priest start an infinite loop. The game has basically ended because loop. But big issue game takes away ability to concede so you basically have to watch. And it can go on forever because it’s 1 life point at a time. I haven’t experienced any other loop take away the post where you can concede

    32 votes

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    2 comments  ·  User Interface  ·  Admin →
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  16. Android Magic Arena doesn’t work on Wifi

    I have a Samsung Galaxy S21 Ultra and ever since BRO was released, it refuses to connect via WiFi (see screenshot) - even when you tell it to retry connection, it never works. It works as expected only via mobile (T-Mobile 5G). Even the latest patch released on 11/22/22 didn't fix the issue.

    9 votes

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    5 comments  ·  User Interface  ·  Admin →
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  17. Card stuck on stack

    Often Cards stay in the Stack when a short disconnection happens in the mobile app. This bug made me lose a lot of games in the last weeks.

    160 votes

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    52 comments  ·  User Interface  ·  Admin →
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  18. deck list goes solid white

    After every game when it comes to sideboarding my decks list gets a white highlight with some cards box being completely whited out

    9 votes

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    1 comment  ·  User Interface  ·  Admin →
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  19. black screen

    Black screen with cursor

    57 votes

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    16 comments  ·  User Interface  ·  Admin →
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  20. Server connection

    I can't connect to the game at all with this message :

    " Connection Lost

    You've lost your connection to the server"

    But my internet connection is working perfectly fine as I can play other games.

    98 votes

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    9 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues