MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1760 results found
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Didn't get rewards for DMU
After Update to Brothers War I didn't receive Gold and packs for the DMU season. Also the limited rank has dropped, the constructed rank hasn't.
1 vote -
crashing on mac brother's war
Arena client on mac crashes every time after 'Loading initial scene' text since the Brother's War update
4 votes -
Overheating and Battery Draining BRO Update
With the Brother’s War update my phone (iPhone 13 Pro Max) and computer (2022 Microsoft Surface Laptop 4) get very hot when playing for any more than 10 minutes. Battery drainage is also significant.
26 votes -
Unfinity Lands bugged.
The unfinity basic lands are bugged, in game they have an ugly red border on the bottom of the zoomed in land art. It's quite horrible. This bug does not seem to occur with any enemy unfinity lands or with lands viewed in the deck builder - they have the black bottom as normal.
Don't know how to reproduce.
On PC, Windows 10.3 votes -
Emotes are still borked
Arena is a poorly made platform that crashes constantly, and every time it does, all our dumb emotes we wasted precious gacha currency on unequip. I was so shocked to see someone use an emote on me today because I almost never see them. NOBODY uses emotes because why go through the hassle of re-selecting them every hour? You put these things up on the store and hope people will buy them.
PEOPLE AREN'T BUYING THEM BECAUSE THEY DON'T WORK
You absolute mogs.
1 vote -
Map covers Loyalty of Planeswalkers
When you have four or more Planeswalkers, the tree covers the loyalty counter of your Planeswalkers
3 votes -
Bug
I can´t see my cards after Brothers War update.
All text and numbers have dissapear.
What I have to do to fix it?1 vote -
Decklist is Glitched white
There appears to be a problem with the Deck List. It appears to be white and does not show the number of copies of the card in my deck. This is occurring in both deck builder and in traditional ranked play when sideboarding cards. Anyone else experiencing similar issues?
15 votes -
MTG Arena will not open on PC after BRO update
I downloaded the Brothers' War update in order to play Arena on my PC and it wont launch. Gets stuck on the initial black screen with the Arena cursor there on the screen.
3 votes -
Difficult logging in, cannot play "can't submit deck"
As of brothers war update I'm having a lot of troubles logging on (get 'connecting to server' for a few minutes and then told to check connection). When I can actually log in, I can't play any games, as soon as I press play or attempt to submit a deck (phantom draft) I'm told that it can't submit deck.
I have tried: restarting the phone, reconnecting to wifi, connecting through mobile data, and reinstalling the client.
Id love to pay y'all for some new cards but can't pay you until this is resolved.
10 votes -
Wrong release date for The Brothers' War
On the Set Collection page for The Brothers' War it says the release date is September 15 2022 instead of November
3 votes -
During Brother's war PRemier Draft client keeps crashing
Can you please majke a refund. It's not possible to play the event.
Thanks for your support1 vote -
missing text
After the scheduled maintenance today for The Brother's War release, I logged in to MTGA to find that all cards in my Collection and in the Store are missing the text for Card Name, Card Type, Power/Toughness.
I'll log in later on to see if the problem still exists, but that's a bit of a bummer for a new set release to drop and I can't even play.
9 votes -
Text missing from cards and life total
I've just updated the game, and although most seem to work just fine, some text has disappeared from the cards (name, types and stats). I played a game to see if it worked and it did, but also the life totals were blank
3 votes -
Fresh install stuck on Initializing Location Database (Windows 11)
Could not access the game because it was "initializing localization database" indefinitely. Windows 11, brand new build.
Uninstalled the game using a 3rd party uninstaller (Revo) to purge PC of all files related to the game, in addition to manually deleting the Wizards\MTG Arena folder in Program Files. This was done per the instructions of an Arena support rep.
Tried a fresh install and the same problem persisted. After speaking with a rep, they suggested I uninstall again and "Download the latest .msi file by following this link:
https://mtgarena.downloads.wizards.com/Live/Windows64/versions/4277.956000/MTGAInstaller_0.1.4277.956000.msi". After a the full uninstall and the setup for the…3 votes -
Audio
The magic app on IPhone used to let me play music overtop of the app, it no longer does since updating today. Please fix this as I like to listen to other music/podcasts/audio while playing magic.
20 votes -
Audio can’t be properly disabled on iOS anymore
Audio can’t be properly disabled on iOS anymore. It’s no longer possible to listen to a podcast while playing.
14 votes -
Currently can't login
Currently can't login - it is saying Authentication failed for boomerangkevin
Not sure if it is just my account or not, as I know other people are logged in.
I have the correct password as I'm able to login to my wizards account here on the wizards forum.
2 votes -
Exquisite Blood combo removes settings wheel
I play mtga on the PC interface. When playing against people who use the life gain life loss combo with the Exquisite Blood card, the settings wheel disappears, leaving no way to exit the game let alone concede the match. This makes it especially frustrating when you are playing a life gain deck that put you in hundreds if not thousands of life and you have to wait 20 plus minutes just to die so you can start a new game. Its super demoralizing and is an almost instant rage quit for me and my friends. This has led to…
7 votes -
Cosmetic shock lands with the space theme appears on edit deck screen but not in-game
My cosmetic shock lands with the space theme appears on edit deck screen but not in-game. Why do you sell a product that isn't tested? I feel ripped off
1 vote
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