MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1562 results found
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checking for active matches bug
https://mtgarena-support.wizards.com/hc/en-us/requests/2499745
issue not solved, still cannot play the game or load the program to homescreen to deckbuild or change options.
14 votes -
Avatar & Pet crashes: Arena on iPad
(1) about 1 out of every 8 matches on Arena (iPad) crashes after which I need to log back in to Arena. My chosen avatar then has reverted to Ajani and I can resume the match (with time lost!)
(2) during deck building, when I want to change the default pet for a specific deck, the app freezes and have to go out and log back in.
5 votes -
App won’t load on my iphone
After latest update for SNC, the app won’t load. I’ve deleted the app and reinstalled multiple time and it only works the first time. If I close the app and try to open it the screen goes black and the goes back to the Home Screen. I’ve tried all the troubleshooting on the mobile performance issues and crashes and none of the worked. IPhone 8 is listed on the supported device list.
15 votes -
active
Game gets stuck on loading screen Checking active matches
46 votes -
Asset Error Detected
After the latest update, I can't get in. I get "asset error detected" message. I tried rebooting, uninstalling/installing (both Epic and MTGA), and tried connecting to a different wi-fi. Always the same error immediately upon entering. I'm on a macbook pro.
50 votes -
Issue with the reminder text for the creature extraction specialist returns
When extraction specialist returns a creature from the graveyard to play, the reminder when you inspect the returned creature is vague/worded wrong. In my example, it returned an attended socialite and the reminder on the socialite reads "when attended socialite enters the battlefield, return target creature card with 2 mana or less from your graveyard to the battlefield. That creature can't attack for as long as you control attended socialite" and then below it says extraction specialist, attributing that effect to it. It should say extraction specialist in both cases where it says attended socialite.
5 votes -
iPad crash
The game will not open on iPad after the most recent update on 4/28/22. I have to uninstall the game and then reinstall to play again. Then when the game crashes, it won’t let me open the app, and I have to uninstall/reinstall again. Please fix this!
27 votes -
IOS app crash after SNC update
After SNC update the app keep crashing when open (IOS) reinstall fix the problem, but after close and reopen, the problem return
226 votes -
no es capaz de cargar la pantalla de carga, se queda en la parte de comprobando partidas activas
no carga la sección de comprobando partidas activas, he probado y con los mismos datos funciona en otros equipos por lo que no se que podría ser la solución, ya he probando reiniciando la cache.
15 votes -
can't start game
I cannot start the game. When the game gets to "loading initial scene", the application shuts down.
9 votes -
Black screen on loading initial screen ipados
Bug. Game does not load. Stuck on a black screen at loading initial scene ipad os 15.4.1
12 votes -
Verificando partidas ativas
Já faz dois dias que meu jogo não abre e só fica na tela com a informação de "verificando partidas ativas". Quero jogar e não consigo
15 votes -
Alchemy keeps getting set as default
Alchemy keeps getting set as the default setting instead of standard. I hate Alchemy and don't play it. The fact that it keeps getting set as the default instead of standard just to try an trick me into playing alchemy has me nearly ready to quit MTG totally.
I don't mind MTG introducing the game to new ways to milk people for money but I am getting really offended that you are trying to force/trick me into playing a format that I have 0 interest in.9 votes -
Autotapper Incorrect Selection
Running latest version of Windows client. Autotapper failed to leave up correct mana to play card I wanted to play, considering all mana available in hand (unplayed land). This resulted in a loss that I was about to wipe the board on.
8 votes -
Bug: not getting quest rewards
The last 2 days (3/17/2022 and 3/18/2022) I completed a daily quest that was suppose to reward 750 gold but rewarded nothing. The quest goes away but no usual fanfare of coins/music and the Claim button. Just returns to the Home screen with no quest.
14 votes -
black screen ios
i do everything in "Mobile Performance Issues & Crashes" and still have the problem
only black screen when i launch mtg arena in phone 13 pro max6 votes -
connection
Game froze in the middle. Now it says, "Connection Lost." No matter what I do, it puts me in an endless cycle of "Connection Lost." screens. How can I reconnect?
13 votes -
Show phases button in options (or pressing L) don't work
When you set the game to show phases and go out of the settings, it doesn't show the phases still, and when you go back into settings it has unticked itself again. It does this over and over. Once you get locked into this bug, you cannot get the phases to show unless you force full control mode all the time.
Pretty huge bug as it makes you unable to play normally.
53 votes -
Secluded Courtyard Creature Type Missing
The Shrine creature type is not an option when playing the land Secluded Courtyard. This inhibits decks with Shrine creatures in them.
56 votes -
black screen
Black screen with cursor
47 votes
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