MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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678 results found
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No way to know what's in bundles on mobile
There's absolutely no indication of what comes in any of the bundles on mobile. Some people don't have a computer and still want to spend money on the game. It kinda seems like common sense to add some kind of way to see what comes in the bundles...
1 vote -
Brothers War Mythic Packs Giving Gold Wildcard
This bug seems to have been around for a while but you're giving rare wildcards instead of mythic wildcards out of mythic packs. It's unfair to pay extra for the pack and then be capped at a gold reward.
2 votes -
Add Jace, the Mind Sculptor avatar to the store
When will this avatar (Jace, the Mind Sculptor) be added to the store for purchase?
I missed the event in 2021 where you could get it (https://magic.wizards.com/en/news/mtg-arena/play-and-win-big-mtg-arena-decathlon-2021-12-08) and i have been waiting to see that avatar pop up in the store since then.
Untill now, that hasn't happened.
Since the new set will have a new Jace planeswalker and features a Jace Pack Bundle (now available for pre-order in the store), this would be a great time to add the Jace, the Mind Sculptor avatar to the store!
1 vote -
17.12.2021- Purchased Daily Deal Cards Not Showing Up
Hello Wizards! I purchased 3 cards in the daily deal today, and they not show up in my card list, even the money was spent. Please solve this issue
18 votes -
Tamiyo Avatars, Card Sleeves, and Card Styles
Tamiyo featured in the store.
1 vote -
Cant open packs on arenas that ive paid for
Let me open the packs I've obtained, crazy idea I know.
2 votes -
Booster box locked
I used a code from a booster pack to get 6 booster on mtg arena but now (November 15th, mtg arena already updated) it keeps not letting me open them
2 votes -
DMU packs dissapeared or duplicate protection not working
I just got 5 DMU packs for constructed season sep 2022 end. When I opened the packs, I just got 5 cards with pictures of a gem on it. I don't know if I received gems, but I shouldn't have received gems due to the fact that my DMU collection is not complete.
2 votes -
Arena Store: No longer able to purchase Forgotten Realms packs
Forgotten Realms so not currently available after the update. (7/7/2022)
6 votes -
Meus cosmeticos ( das cartas ) nao aparecem no computador, apenas no mobile
Meus cosmeticos ( das cartas ) nao aparecem durante os jogos no computador, apenas no mobile
1 vote -
Bug- store purchase not reflecting
Using iOS. As I opened one Ajani, sleeper Agent I decided to purchase two more from the store. The store took my gold but alas I don’t show the other 2 Ajanis when trying to build a deck!
1 vote -
treasure chest
I´m not able to increase the vault of my treasury. It doesn´t matter how many packs I open, the treasury is not filling. Please help me.
3 votes -
Cannot purchase gems (ZFGameBrowser.exe crashes)
Platform - PC (windows7)
I've made multiple attempts to purchase the Adventurer bundle in the past couple of days (having not previously purchased it) - each time I instead receive the message that ZFGameBrowser.exe has stopped working (see screenshots for crash details).
I have checked and experience exactly the same problem when trying to purchase an ordinary gems bundle.
Essentially, I am unable to spend money on your store - I really hope this can be solved soon as I would like to purchase the current mastery pass, since it is the first one I have seen that includes cosmetics…
1 vote -
Did not receive an item I payed for
I purchased the Haunted Mire land card Holographic skin from the daily deals yesterday (1/7/23 or 1/8/23 depending on timezone). The gems were subtracted from my account, but the item is not available in my inventory and shows that I must pay for it.
1 vote -
I bought invoke despair card style and it’s not showing up
I bought invoke despair card style from the daily deals section on 8/21/2022 and it’s not showing up
4 votes -
Gold saved up gone
I played a lot of mtg in the beginning to save up some gold to be able to make a big buy, (got up to 19 000 gold) but then I got tired of the grind and delete the game. But now I got the will to play it again so I Download the game again. But when I logged in to my account I saw that all the gold I saved up was gone. That completely killed my will to play mtg again.
1 vote -
Can't enter the shop
When I try to open the shop it says "Waiting for server" and the client gets stuck. I've tried this on multiple clients, different networks, etc. Nothing works for me
1 vote -
Purchased Daily Deal Card Not Showing Up
I Purchased the Daily Deal Sorin and didn't get the card treatment today 11-5-2022
2 votes -
Store bug
Spent gold to buy a few cards was about 5k and the cards are not in my collection anywhere.. I just wanted to build a piggy deck
1 vote -
Missing purchased cards
I purchased the artifact lands using gems and they are not in my inventory. I just wasted $15
3 votes
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