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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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846 results found

  1. Not credited for MOtM pack (deal of the day) purchase

    purchased the daily deal march of the machine pack for 900G but got no pack to open. It even says that the deal is used "pack purchased" but no

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  2. kozyndan

    KOZYNDAN LANDS INCORRECTLY DISPLAY BORDER ON BOARD

    if you look at them while in hand/in library/collectiono, they have no border. as of this patch or maybe the last one, they have a border. this appears to be a bug

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  3. Didn't receive my golden packs

    I initially bought 45 packs of The Lost Caverns of Ixalan and I received my golden packs, then I bought 45 packs of Wilds of Eldraine and I didn't receive the expected golden packs.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  4. Let me buy old packs efficiently.

    I am very happy with the way the Golden Pack works.
    However...

    1. Want to buy packs because I want a wild card.
    2. Want to buy the latest set because of the Golden Packs
    3. The packs of the latest set are also available in draft and mastery.
    4. The latest packs may be duplicates. Older packs are not likely to be efficient because golden packs do not count.
    5. Stop buying packs.

    This is the dilemma. I am tempted to hold off on buying them in order to be more efficient.

    Maybe increase the price of gems when the rares are duplicated (20…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  5. Bought a Phyrexia AWBO Mythic Pack but only got a Rare wildcard

    Bought a Phyrexia AWBO Mythic Pack but only got a Rare wildcard

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  6. bought today for 7000 coins the bundle of lands of lord of the rings and the new cards dont appear in my library

    i have just bought today for 7000 coins the bundle of lands of lord of the rings and the new cards dont appear in my library

    i bought them in the IOS APP

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  7. Product suggestion

    Currently, the Viashino Pyromancer style is not available for purchase. I think it would be good to unlock that for all players.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  8. Khans of Tarkir should show at Store is not a standart

    It should show it's not a standard format on store, this causes confusion

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  9. Store Purchase failed

    I bought the Lords of the Rings card style pack on MGT Arena / Steam.

    The purchase was confirmed, the coins left my account.
    But the styles didn't appear. Something went terribly wrong...

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  10. Daily Deal

    I purchased a Daily Deal (Dec. 11) including "The Party Tree" and the cards don't appear in my collection.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  11. Mythic pack rare wildcard

    Hello. Like several players, I purchased a mythic pack and received a rare wildcard. This was a Kahn's of Takir mythic pack on the android client.
    It's disheartening seeing a bug that's over a year old still happen today. What steps are you planning to correct this bug so it doesn't persist?
    What

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  12. Purchased 10 Mythic Packs of But..

    I just purchased 10 Mythic packs MTG Arena of Khans of Tarkir. Are they are not playable? I did not see the card to be able to add to my Alchemy deck at all. A matter of fact they are not showing up in my Collection! My profile shows I have cards in Khans of Tarkir.

    0 votes

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    2 comments  ·  Store  ·  Admin →
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  13. 1 vote

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    0 comments  ·  Store  ·  Admin →
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  14. Mastery XP Not Adding

    I'm at 900 XP and earned another 600 or so through match wins but none of that XP has been recorded on the mastery pass. The game showed the XP earned in the post match report so it should be going through.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  15. store purchase failed unknown

    Store Purchase Failed Unknown - unable to buy items for money -- Critical! - I was told it might be fixed with the next PATCH! we want to buy things!

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  16. Store Bug

    I cant bbuy gems in the store. I Also cant change my paying method. Pls help. I also did a new installation. Doesnt work.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  17. store won't let me buy gems

    I want to buy the new ixalan alchemy bundle but I need gems to buy it, when i go to buy gems i get the following error

    7 votes

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    1 comment  ·  Store  ·  Admin →
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  18. I cant buy the begginers/welcome bundle.

    i cant pay the begginer/welcome bundle, when i click to buy it it says "Error in the store", after that appears the steam window for paying things in games and i click on apporve, after that that window closes and i dont get the bundle, i do all in my hands to do it and i cant buy it.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  19. Mythic Booster Gold Rare Wildcard?

    What's with spending 1300 gold on a MYTHIC booster pack only to receive a gold rare wildcard? The extra gold spent on the Mythic pack suggests you are guaranteed a Mythic, at least if you haven't completed the Mythics in the set, which I had not.

    This is the second time I have spent the 1300 to get a MYTHIC booster pack, only to receive a regular gold rare wildcard from it. I doubt i will be purchasing more of those.

    This seems like false advertising. A scam of sorts. If you purchase a Mythic booster, you should ONLY be…

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  20. Cards from packs all show as new when opening on Android

    When opening packs on my android all cards show as new, except for ones that have been opened before within the same instance. IE if I restart Arena, they go back to all showing as new. Would be nice it it actually checked my collection and didn't show every card as being "new"

    2 votes

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    0 comments  ·  Store  ·  Admin →
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