MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
809 results found
-
Store
I bought the beast pack of the Lost Caverns of Ixalan in the store and o don't have it in my collection. The coins are gone and I don't have any card from that pack.
1 vote -
IXALAN SHOWCASE LANDS ARE NOT AVAILABLE AFTER PURCHASE
Hello, I bought the LCI travel showcase lands in the store, but I don't seem to have them in my cosmetic options and there is no other deal to buy them a second time. I would like to either be refunded or have my cosmetic lands. My username is SolartheSecond#16569.
1 vote -
Android store crash after update
Android app can't enter store anymore after 2023.11.14 update, also can't reconnect to server after matches.
2 votes -
I bought a pack and didn’t receive it
I’m on mobile, and I went to the in game store to buy a pack. I spent 1,300 gold on it, and lost that gold, but I didn’t receive the Caverns of Ixalan pack I bought.
2 votes -
Golden packs gone
I bought 80 packs of the caverns of ixalan edition and received 8 golden packs, but the golden packs disappeared.
I've tried logging into the account on several devices but none of them appear.
1 vote -
Didn’t get extras from preorder mastery -iOS
Didn’t get extras from pre-order mastery bundle
1 vote -
Purchasing the mastery pass for LCI does not unlock it until client reload.
Client: PC
Version Info: 2023.31.0.4709.1039979Purchasing the mastery pass with gems does not unlock the mastery pass. If you attempt to purchase it again, you receive a message regarding a store error.
"Store Error
Quantity is over the maximum for your account"Steps:
Log into the PC client for MTG Arena
Click on Mastery in the top navigation menu
Click "Unlock Mastery Pass" in the bottom right-hand portion of the screen
Click the option that costs 3400 gems
Note the mastery pass isn't unlockedI have attached the log file, a screenshot of the error, and a screenshot of the…
1 vote -
Missing LCI packs after update
When logging in after today's update the LCI packs I had previously redeemed on my account (from pre-release code etc.) have disappeared.
It was 10 packs "locked out" until 14th November. Now, after claiming the packs from the pop-up from the inbox there is only the 9 newly claimed.
I have tried logging out and restarting the client but to no avail.2 votes -
packs are gone
I bought the ixalan prerelease pack deal, like 50-60 packs. The packs have been waiting for days as unopened packs. Now when the patch is online all the packs are gone.
2 votes -
My prerelease packs disapeared from arena
I claimed my prerelease code and got the packs before the 14th. Now I went into arena to open them and they dissapeared.
I'd like to know what happened and to get them back if possible.
2 votes -
Make and .apk file available on the website without Google Play Services
I can't play on android due to problem not having google play services.
Requiering having both a Google and an Arena Account to be able to play the game is very werid. And Arena Account should be all that is requierd to play the game on Android.
I dont' mind that Arena is is on google play but there should be an option for those that doens't have, can or want an Google Account to play the game on android.
An alternative to download an .apk from wizards of the coast website should be an alternative.1 vote -
Purchased a card with gems - it is not showing in my in collection
Looks like lots of people have had siilar issues ... Tonight I bought the Goldspan Dragon from "daily deals" for 300 gems ...It is not showing in my collection and so cannot be put into my Explorer deck (it is a legal card).
Please help - thank you (screenshots attached)
1 vote -
Experience bug
Bug
My MTGarena XP progression has stopped registering. I am stuck at 175/1000 Xp. I tried buying the next level with gems. The game deducted my gems but did not advance my level. It seems to be stuck. On iOS. I bought the mastery pass.Help?
1 vote -
Gems disappeared
I collected about 4000-5000 gems, not sure about the exact number. Today I realized that there are only 1600 left.
As I don’t remember spending those gems, I was wondering, if anything went wrong with my account or if I spent those gems accidentally.
1 vote -
1 vote
-
Lands for gems
I think your store is bugged. It says 800 gems for a land type. I feel like that's a glitch or you are gold diggers. 800 for a set of lands maybe but no not one land type. Nothing but bad ideas from WOTC lately. Un f yourselves.
1 vote -
Missing November Companion for November
The companion for November is not showing up in the store
1 vote -
Basic Island Throne-of-Eldraine parallax style
I purchased the basic-island throne-of-eldraine parallax style (see capture), however the style added to my collection was the basic island parallax from war of the spark.
Other users have posted the same bug on reddit:
https://www.reddit.com/r/MagicArena/comments/17kbfgd/comment/k76vq2h/?utm_source=share&utm_medium=web2x&context=3Thanks for your help.
0 votes -
shop ate my gold
I wanted to set my deck apart and purchase some different lightning strikes. SO I did... I then wanted to purchase the card style for them. It took my 3k gold, and failed to provide me with the card style as selected. It just took my gold, and upon attempting to get the correct one I received an error. I want my card style or gold back please.
1 vote -
Store error
Store error, can't play games
2 votes
- Don't see your idea?