MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
428 results found
-
Mastery Pass Rewards Not Received on PC
I've seen this happening intermittently for the last week or so and I thought I had basically prevented this issue from happening again by playing for my daily rewards on my PC instead of mobile, but nope, I was playing on PC just now and I got my daily gold and XP but I did not get the Mastery Pass reward of 400 gems for leveling up to 36.
This is now at least 2,000 Gold, 2x Mythics, several boosters, a bunch of XP, and I'm sure other stuff I'm forgetting that I haven't received since I bought the Mastery…
7 votes -
MTGA mastery pass rewards BUG issue
When i unlock mastery pass rewards and reach Lv.40,found get nothing rewards(and now Lv.41 also).
6 votes -
Mastery pass rewards
I paid but my rewards are not credited ... what should i do ?
7 votes -
Haven’t received rewards from DSK mastery pass
Didn’t receive a couple of rewards from DSK paid mastery pass.
4 votes -
Mastery Pass Rewards not received
I reached level 39 of the mastery pass but did not receive the Bloomburrow pack that is a reward for it.
9 votes -
Mastery Pass Rewards Not Received
i have not received the reward for the levelling up in the mastery pass
10 votes -
Mastery Pass Rewards not recieved
Mastery Pass Rewards not received. Its been several days that i have not been recieving the paid mastery Pass rewards. Until they dont fix it im not buying anything else. Its a joke we pay money for this and we dont get the gems or the card packs that we should be getting.
7 votes -
Mastery pass
Not receive the reward since level 33.
This is the third time I signal.4 votes -
Mastery Pass
I have not been awarded any of the rewards for Mastery Pass after level 34. I am currently level 39.
10 votes -
Arena Mastery Pass Not Providing Rewards
I purchased the Mastery Pass and didn't get a lot of the rewards. I didn't get 3 of the packs I should have gotten while progressing in the levels, I did not get any of the Mythic card rewards either, and I'm still missing 400 gems in total.
What do I do? My account name is TheNew and my email is thenewestgear@gmail.com
5 votes -
Mastery Reward
Full Mastery Pass Rewards were not given after achieving required XP.
I received the free pass reward, but not the paid mastery pack at Lvl 45.
And yes i payed for the full mastery, please help.
10 votes -
Battlepass mastery rewards are not being received after level ups
I haven't received any rewards from the battle pass since I purchased it at level 19. I hit level 24 and didn't get any orbs or my cosmetic reward. I didn't get my last 3 packs either.
8 votes -
Not receiving paid mastery rewards
I purchased the mastery pass, and have not been receiving the rewards from the premium mastery pass, it shows them marked off, but I haven't received them.
11 votes -
Mastery Pass Rewards Not Received
I have not received rewards for the mastery pass
78 votes -
マスタリー
マスタリーを購入したが途中からパスの特典を得ることができていない。
写真のように「復活した崇拝者」のカードスタイルをすでに獲得しているはずなのに、コレクションにはないことから明らかで、ゴールドやジェムも同様に獲得できていない。
すぐに対処いただきたい。4 votes -
Suggestion for improvements
I think it would be beneficial for both players and WOTC if they implemented a weekly discount on gems (payday Fri-sat) which will entice all players to spend, even the ones who don’t usually.
2 votes -
Bug Mastery pass
I'm not receiving the rewards from the Premium Mastery Pass
19 votes -
mastery missing reward
I completed 2 levels on the mastery and was not awarded the rewards (once 400 hundred gems and another 2000 gold). What is to be done ? I purchased the mastery and now the awards don't come ...
10 votes -
Bugged Mastery Pass (Reward NOT received)
Reached level 20 on Duskmourn Mastery pass and didn't receive the corresponding reward (2000 gold). I have previously 2650 gold from daily quests and should be at 4650 gold after complete level 20
15 votes -
I didn't receive the level 37 "gems" of the Mastery Pass.
I didn't receive the level 37 "gems" of the Mastery Pass. Before purchasing the pass I had 1,950 gems, I bought 1,600 and added 3,550, after the purchase I got 150 plus the prize of level 27 I added the total of 550 gems, but when advancing to the current level 37, I did not receive the 400 gems of level 36.
So it should have a total of 950 gems and not 550.
I am waiting to be reimbursed.
18 votes
- Don't see your idea?