MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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238 results found
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Can't Buy Gems
Can't buy gems. It is getting stuck when I select the amount I want to buy (750) and it tries to take me to the semi-external purchase part. Just stuck with black screen and "Waiting for the Server..." message with the orange twerly bar going. Notably the "Return to Arena" button hasn't fully loaded in and is greyed out and unclickable, so I can't play without restarting. Worse for you I cannot give you my money which is your real incentive to fix this.
12 votes -
paypal
Pyapal Not Working
Captured Log:
" js:1: Uncaught SyntaxError: Unexpected token . "4 votes -
Paypal Loop
I've been trying to buy the Final Fantasy bundle, but your checkout isn't working. When I try to login into Paypal, it keeps starting me over. I've input the phone code correctly numerous times, I've tried logging in with password. It always ends with the prompt to put in my email or phone number again. Please fix this, or do you not like money?
24 votes -
Paypal Store purchase dosnt work
When attempting to purchase anything from MTG Arena with Paypal option on infinite loop ...enter Username enter Password, thats all I get I only have paypal option as i do NOT have a credit cards only a savings debit card they dont work i have submitted this info 3 times under technical problems NO response in weeks I emailed their 3rd party people via messenger that run/control their payment system Wizards know of this issue and have yet to do anything about it.
14 votes -
[BUG] MTG Arena shows the wrong currency in the store
MTG Arena on macOS shows the wrong currency in the store (Euro instead of US Dollar) despite living and being located in the US.
Entire purchase flow shows Euro prices.
Issue is isolated to MTG Arena on macOS, on Windows and iOS the correct currency (US Dollar) is being shown
2 votes -
Mythic Pack
I just purchased a Mythic pack for Tarkir Dragonstorm, however I received a Rare Wildcard, No Mythic... I thought a Mythic pack guarenteed a Mythic? Is there a chance for the Mythic pack to not contain mythic?
11 votes -
Checkout
Unable to log into Paypal through the xsolla store. When I input email and password it just loops me back into the login screen. It registers if my information is incorrect, but on correct entry it just resets. I have tried both login in with password and with one time code.
2025.47.10.8329.1133811
7 votes -
Mythic Pack
I just bought a Mythic Tarkir Pack and received a rare wild card instead of a Mythic. Id like the Mythic or my coins returned
8 votes -
Golden pack
I have not been able to increase my progression to the golden pack by buying standard or alchemy packs. This has most likely been happening for 10 packs for sure possibly 20+ more.
I would like this bug fixed and if reimbursed me on the golden packs please.
I have been purchasing the daily deal packs that come through, Lord of the rings, Dominion, phyrexian, and others I can not remember.4 votes -
Missing cards bought in Daily Deals
Bought 5 cards in "Daily Deals but not got them, Costs me 5x 200 gems = 1000 gms.
7 votes -
Please, bring Unstable lands back to the shop
It would be great if lands like the John Avon lands like Unstable came back to the shop!
I couldn't get them at the time as I wasn't playing at the time and would love to add them to my collection.
I would definitely buy them this time, and also other similar style full landscape lands.
I hope my request can reach you.Thank you
3 votes -
Daily Deals tried to sell me a cosmetic I already own
This needs to be addressed ASAP as it probably constitutes fraud. Today a cosmetic for "Murder" showed up in the store. Its a common card, so I looked up which cosmetics I already had. In my collection, it shows that I have 8 different versions of this INCLUDING the one it listed as on sale in the store. Usually the store will display "already purchased" but now WOTC is trying to sell me the same thing twice. Thank goodness I didn't fall for the scam.
3 votes -
Magic the Gathering Foundation packs do not include all cards
Many of the cards in the Magic the Gathering Foundation set are unavailable through store-purchased packs. This is absurd and requires substantial wildcard consumption to address.
You need to fix this and provide adequate recompense to make us whole.
4 votes -
Mastery Pass Reward (2 Mythic cards) not received
Mastery Pass Reward for level 9 (2 Mythic cards) not received
4 votes -
Aetherdrift Mythic Pack Wasn't a mythic
Had bought a mythic pack with gems and not only did I not gain progress towards a Gold Pack but it wasn't even a mythic I got a rare.
2 votes -
The Arena store is completely non-functional on Mac.
- To reproduce the bug: Trying to purchase anything in the store with money, or clicking on "change payment method", results in the spinning "waiting for the server" icon, which stays there forever and never resolves.
- I'm on Mac. A 2019 MacBook Pro, running Sonoma, which otherwise runs the game perfectly.
- The results are that I can't buy anything.
- I'd expect to be able to buy something with money.
- No point adding a screenshot of the "waiting for the server" screen, I assume you know what it looks like.
- Googling the problem lead me to a Reddit thread where someone said…
13 votes -
cant buy gems
I cant buy gems, the page keeps on 'waiting for server' when I have chosen my gem package, it does not go further to the payment page
20 votes -
mythic pack
opened a mythic foundations pack and received a rare wildcard. If I wanted rare I wouldnt have spent the extra gems.
5 votes -
No rare card when opening Foundations packs.
I don't have anywhere near a complete collection of rare foundations cards but am receiving gems instead of a rare card every time i purchase a pack.
14 votes -
Can't purchase anything in shop
I'm unable to purchase anything, evrytime I click on something it just redirects to the shop homepage, I wanted to buy the welcome bundle, but I can't
5 votes
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