MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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16614 results found
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Issue Challenging Friends
[PC] Game has been bugged at minimum since Crimson Vow's release, leaving the Direct Challenge to a friend for friendly brawl unusable. When challenging a friend and selecting the friendly brawl option, one or both of the parties will only see a 60-card challenge available (with only 60+ card, non-brawl decks in their collection available to select), and cannot select brawl decks to participate. Additionally, the game will allow the challenger to have their last brawl deck used selected, but give an error stating the deck is incompatible with the format This happens regardless of who issues the challenge. The…
6 votes -
Not Receiving Gems for Duplicate Rares
For at least a week, I've been playing standard events and when I recieved a duplicate rare individual rare card award I have not received any gems.
10 votes -
Can’t remove cards from deck
I cannot remove cards from my deck after Alchemy altered them. My deck is invalid until I can remove or replace the altered cards, but it will not allow me to do so
10 votes -
Card text missing in game
Card text missing in game - card was already out. Not sure what card triggered this, not sure where to find the log for this game.
42 votes -
Game removes the BO3 half of the sideboard when playing a friend.
On PC
Playing a BO3 Standard match with a friend via direct challenge
after the first game only had the BO1 sideboard cards available even though it was a BO3 game.After the game was over my deck's sideboard had been altered without any input from me to only have the BO1 sideboard cards, the other sideboard cards had been removed and had to be put back in again after each of our games.
10 votes -
Mac client won't run unless started from Epic Game launcher
Ever since the last update, when I attempt to run the Arena app directly, it starts up as a black screen and shows the Arena cursor, but then never loads the game. The only way I can launch the game is by running Epic Games and then launching from there and the game will start and run normally. This DOES NOT occur on my other Intel based MacBook Pro, where everything is running fine.
I've attached screenshots and my log file.
11 votes -
Legendary Rule
Please distinguish between the new and old legendary cards when a 2nd copy is played. I keep having to guess which to keep when playing duplicate planeswalkers as the graphic makes it impossible to tell which is which.
6 votes -
Endless Loop turn timer interaction
1 - Endless loop by opponent using Heliod Sun crowned, Soul warden and Scurry Oak. I had 2 soul wardens and a Trelasarra Moon Dancer. So when opponent looped, it would double for me. No matter how fast i clicked done for the Trelasarra proc, it was using my turn and extra time counter, not the opponents, despite the action being his.
2. - PC
3. - My turn counter going down on his turn and my action despite not taking more than a second pressing done.
4. - It's his combo, why is my turn dropping first?9 votes -
crash when hitting play button
When I click on the Play button (main screen), the client crashes (crash report enclosed).
8 votes -
Unfair function of Scurry Oak deck
Why I can create 5000 squirrels with my Scurry Oak deck?
I don't break any rule of game doing it, but when the number of squirrels is 40-50, my countdown timer starts and I lose my time.
Other decks can do his "magic" but this deck can't. WHY!!!!???
It's not fair.
IT'S NOT FAIR!!!!
15 votes -
Unable to add to decks
I'm currently unable to "add to decks" from Premier draft events.
In Premier draft neon dynasty, click "add to decks" to save my draft deck and nothing happens.
6 votes -
Error Updating Data
The game is stuck on startup.
It says : "Error Updating Data - Please check your connection and try again".Obviously my connection work just fine. I think this is a bug.
Thank you for your time and patience
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596 votes -
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Error updating data
Hi,
I was playing a Standard 2022 ranked match and lost. I've closed the APP on iOS and now I'm having the issue in attachment.I've already re-installed the app, tried to login on my laptop and the error remains...
24 votes -
Traditional Standard Ranked win not increasing Constructed Rank
I have won multiple matches of Traditional Standard Ranked and then realized that my Constructed Rank went nowhere. I am sitting as Platinum 4 with 0 pips when I should clearly have more.
19 votes -
Mastery reward bug
I’m no longer receiving rewards from my mastery pass or tree? I’m gaining xp and it says I’m receiving rewards but cards are not in my card pool.
6 votes -
going second
10 times in a row I have to go second in the game, after a victory 5 or more times I go second, this is ridiculous.
9 votes -
Opponent's Timer Not Expiring
I encountered a bug tonight where my opponent's timer ran out while deciding whether or not to keep their hand. I waited until the timer 'rope' appeared and then until it reached it's end, instead of resulting in a loss for them the timer remained sparkling at it's end. I left the game open for a few minutes and nothing happened; when I closed and re-opened the game I had received an additional loss in my draft (Arena Cube Best of One). Attached is a screenshot of a video I took. I'm happy to send the full video via email,…
9 votes -
Stop the clock while stack resolves
While the stack is resolving, STOP THE CLOCK! So tired of losing matches because a large stack takes time to resolve, and triggers pop off and add to the stack. Clock is ticking down and I have no control over anything! Don't run the timer while then stack is resolving.
30 votes -
Concerned about the future of Paper MTG Balance
I'm concerned about the future of paper MTG balance after the announcement of Alchemy.
Since this format will likely be the new defacto digital format thanks to the swift rebalancing that will occur to overly powerful cards, I feel like there will be a greater chance that cards will be pushed to an even higher power level in general. This wouldn't be an issue for Alchemy, as that format can be balanced on the fly, but it could potentially damage the integrity of any other eternal paper formats. This is especially a concern when looking at the latest straight to…
12 votes -
black screen with cursor
Black screen with cursor, after loading screen...
66 votes
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