MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. App force closing

    When I finish a color challenge, whether it's a win or loss, when prompted to "Touch to continue" the app force closes. If I won the match, I'm forced to replay as if I lost or conceded. In the case of a win I don't get rewards upon reopening the game.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ranked broken.

    Have won 5-6 standard ranked, but my ranked pips have been stuck going from the second to third spot even though rank under profile shows three pips platinum tier 2. It also shows “Off Season - Season Rank” though I don’t know if that’s related.

    2 votes

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. Bug classement

    Je suis classé en OR1 et j'ai gagné 3 matchs de suite mais la montée de classement ne fonctionne pas.

    J'ai bien vérifié, je joue en standard avec classement.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. BUG: Standard Rank DECREASED after win. Windows.

    Just won a game in Standard Ranked and I lost a bar (my rank decreased) in the post-game animation. Did not get a chance to capture it but am attaching the log file.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. rank wont rise

    ive won the last 4 traditional matches and the game wont go up rank up...need help please

    2 votes

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. No mastery reward

    No mastery reward at Lv27. Zen pack was not provided

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. November 2021 season ended early

    The November ranked season ended at 11am PT instead of 12pm. I would have made it into the top 1200 (constructed) with my last two wins, but they didn't count - now my profile tab says 100% rank and 'off season'. Please award me the qualifier badge that was earned within the stated parameters of the season.

    Update - I played additional games up until the scheduled end of the season in case it was just a visual bug...log attached. With these additional games I should very easily be in top 1200.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. 2 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. Scurry Oak infinite combo

    I've been losing matches with Scurry Oak infinite squirrel combo, becasue my time ends even If I didn't interact with the priority of my opponent, On my turn, my time is also consumed with the combo of my opponent. Time of my opponent only should be consumed and not mine. Becasue on my turn I have a response to clean the board

    1 vote

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. Won ranked but lost tierpoints

    I won 2 ranked games but lost tierpoints for them. On mobile (android) so don't know what I should do to post for proof and willing to take suggestions. Why is this occuring?

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. Bug on wins

    I have won 3 games in a row and the yellow bar thats supposed to go up on the screen when it says victory and shows your avatar has gone backwards instead of forward in standard ranked play. I am using Android

    2 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  12. Ranked

    Quando gioco le classificate e vinco, anzi che farmi salire mi abbassa di rango, ho subito questa condizione nelle ultime 2 sfide e ora rischio di non passare da platino.

    2 votes

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. Shuffle cosmetic options for avatar, pet, and or sleeves

    We're at a point in the game's age now that there are so many cosmetics which is great because players can choose what they like best and the money helps support the game, but it would be nice to have an option to have it randomized for each game, or perhaps by game mode, or something similar

    To give an example of what I'm describing - I can configure a cosmetic loadout in Fortnite and save it to one of 5 presets and at game start it will randomly pick one of those loadouts for that game. Alternately, I can…

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. カード効果が適切に処理されない

    ライフが27点以上あるのに正義の戦乙女のプラス修正が適用されない。
    スタンダードBO1ブロール戦にて確認。

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. Commit Memory bugged

    Unable to cast the Memory half of Commit // Memory on IPad, at all. It’s not interacting with any highlighting or full control.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  16. Animations stay "Stuck" on screen

    Animations stay stuck on screen and block your view of the game. Could not see or select blockers from attacks. Land animation was as if tapped... Was forced to use "Auto Tap" which always screws you...

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  17. quick dr

    Didnt get my reqard for Quick draft

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. Closing program is suboptimal considering how iPhones work

    I just spoke to an apple advisor as I’ve been having some issues with my phone. Something they mentioned is, scrolling up to close programs is essentially making them crash. So unfortunately, the default way for one to close your game is suboptimal. Please create a “exit game” button.

    1 vote

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    0 comments  ·  Product Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  20. Savior of Ollenbock brings itself back with Can't Stay Away

    I had a Savior of Ollenbock on the battlefield that was brought back with Can't Stay Away. Savior should exile instead of go to the graveyard due to Can't Stay Away's text. However, when Savior died, it exiled itself then brought itself back to the battlefield. This happened twice in the same game.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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