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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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22925 results found

  1. Did not receive Season rewards

    Did not actually receive season rewards for reaching limited gold and bronze constructed. The rewards, 6 packs and 2 card styles, showed when i logged in but they were not rewarded

    11 votes

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    1 comment  ·  Events  ·  Admin →
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  2. Did not receive Season rewards

    Did not actually receive season rewards for reaching limited gold and bronze constructed. The rewards, 6 packs and 2 card styles, showed when i logged in but they were not rewarded

    12 votes

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    1 comment  ·  Events  ·  Admin →
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  3. End Season Rewards

    Did not received packs this season on rewards

    14 votes

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    2 comments  ·  Events  ·  Admin →
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  4. unable to login

    i can't login to my account. on my pc or android. every time i login it says unable and i can either go to forums, reconnect, or log out. please adcise.

    71 votes

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  5. Log in Error

    When I try to log into my account, it's states that, " Authentication can not be verified"

    10 votes

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  6. Cant login

    Cant login as it cannot authorize my login

    75 votes

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  7. ログインについて

    突然ログインできなくなりました。どうすれば良いですか?

    7 votes

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  8. 21 votes

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  9. Authentication Failed for "User name" bug

    When trying to open the game in my PC, I keep getting an error message saying that "Authentication failed for 'username'" instead of logging in to the game.
    Regardeless of what I've tried (reinstalling, updating, updating through Epic Games), I can't solve this issue.
    I've seen A LOT OF USERS have been affected by this issue, but still there is no answer or workaround.

    5 votes

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  10. when entering the correct password it gives me an authentication error

    when entering the correct password it gives me an authentication error

    8 votes

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  11. Authentication Failed For User

    After I log onto to MTG Arena on a windows, I immediately receive a message saying "Authentication Failed for Aliensummer" (My username)

    I've tried to restart the windows, and I can see it loading the card base data behind the window but I am unable to log on.

    31 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  12. Failing Authentication changed PW and reloaded app

    Unable to log in after reloading app due to same problem. It gives me a failed authentication error and prompts me to reconnect where it loops and repeats the process immediately after the log in screen. Using IPhone.

    11 votes

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  13. Failing Authentication changed PW and reloaded app

    Unable to log in after reloading app due to same problem. It gives me a failed authentication error and prompts me to reconnect where it loops and repeats the process immediately after the log in screen. Using IPhone.

    7 votes

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  14. ERROR EN LA AUTENTIFICACION DE

    ERROR EN LA AUTENTIFICACION DE KIRAONFIRE
    este error aparece nada mas introducir la contraseña y no inicia el juego

    6 votes

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  15. Login authentication

    Unable to login. Have gotten an authentication failed for Malachi106. Reinstalling, updating, nothing seems to be working. According to New bugs qlot of other people are experiencing the same thing. Please fix.

    29 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  16. 75 votes

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  17. ネットワークエラー「イベントから退出できません」

    いつの間にか、ヒストリックブロール祭りに参加したことになっており、【開始】を押しても先へ進まず「ネットワークエラー:イベントに参加できませんでした」と表示。一方、すぐにゲームを始める の【プレイ】を押しても、「イベントから退出できません」とのエラーで、プレイ不能。ストアでの購入も、「ストアエラー」となり、何もできない状態です。
    OSはWindows10。 PCの再起動と、アカウントからのログアウト・再ログインも試したが、改善せず。

    2 votes

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    0 comments  ·  Events  ·  Admin →
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  18. ネットワークエラー「イベントから退出できません」

    いつの間にか、ヒストリックブロール祭りに参加したことになっており、【開始】を押しても先へ進まず「ネットワークエラー:イベントに参加できませんでした」と表示。一方、すぐにゲームを始める の【プレイ】を押しても、「イベントから退出できません」とのエラーで、プレイ不能。ストアでの購入も、「ストアエラー」となり、何もできない状態です。
    PCの再起動と、アカウントからのログアウト・再ログインも試したが、改善せず。

    6 votes

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    1 comment  ·  Events  ·  Admin →
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  19. righteous Valkryie timing issue

    during a game my opponent blocked with creatures with lifelink, they had a righteous Valkyrie and there was no first strike . The blockers received lethal dmg but somehow they gained the benefit of the righteous valkyrie which should not have happened as the life gain only happens when dmg is being dealt and the static effect of the angel doesn't come into effect until after dmg phase

    2 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  20. Add an "are you sure you'd like to concede" prompt.

    Was trying to submit a bug and accidentally clicked on concede match. Please add a prompt to confirm conceding a match.

    1 vote

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