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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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22940 results found

  1. The admin is manipulating matching.

    Twice in previous inquiries, we have received responses stating that "I assure you that our algorithms, including matchmaking, the shuffler, coin flips, and others, have been tested at length and are working as intended.".

    However, even in the feedback on this site, there are many comments such as "A malicious program exists" and "Matching and libraries are being manipulated". (It seems that not only Japanese players but also overseas players are suffering the same damage.)

    Also, the answer from the management says that it is "functioning as intended", but this can be interpreted as "matchmaking, shuffler, coin toss, etc. can…

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  2. 運営はマッチングを作為的に操作しています

    問い合わせで「マッチメイキング、シャフラー、コイントスなどを含む当社のアルゴリズムは、十分にテストされ、意図したとおりに機能していることを保証します」との回答を2度に渡って頂きました。

    しかし、このサイトのフィードバックですら「不正なプログラムが存在している。」「マッチングやライブラリーは操作されている。」などの書き込みが数多く見受けられます。(日本人だけでなく、海外のプレイヤーも同じ被害に遭っているそうです)

    また、運営からの回答に「意図したとおりに機能している」とありますが、これは「マッチメイキング、シャフラー、コイントスなどは、運営が意図した通りに動かすことができる」と解釈することもでき、
    「完全にランダムである」という趣旨の内容は書かれてはおらず、運営がマッチメイキング、シャフラーなどを作為的に操作していることを明確に否定していません。

    ネット上に書かれている「不正なプログラムが存在している。」や「マッチングうやライブラリーは操作されている。」などの内容は事実なのではありませんか?

    運営がマッチングやライブラリー等のランダム要素を作為的に操作していないのであれば、それを証明してください。

    私はいくらか課金しましたが、公式から作為的な操作をしていないことが証明されない場合に課金額を全額返金して欲しいと思っています。
    が、法律的にそれは難しいようなので、運営に不正操作を改善してもらうための一番の近道は、やはり「MTGアリーナをやらない」ことです。

    不正操作に不満を感じた方は、プレイ自体をやめてしまいましょう!

    7 votes

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  3. [SUGGESTION] POST GAME OPTIONS

    Would it be possible to add an option to rematch or friend your opponent? Also, seeing each deck and hand after the game would be cool.

    1 vote

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  4. 0 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  5. Game crashing my whole PC, constantly.

    whole PC, where the game used to just crash, see many threads on this board, now it crashes my whole set up. PC freezes, have to force reset. I have NVIDIA RTX and all games are optimised, no other game app causes my pc to shutdown. Game is barely playable and there is literally no point to do anything on the pro side due to the constant losses you get due to forced disconnects

    1 vote

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  6. Can we please get the option to play out one final turn when our opponent scoops?

    Basically, title.

    The "attack with X creatures" quest is often nightmarish, because it depends on your opponent staying in the game despite you having a force that's powerful enough to attack into them with (either that, or you're making a bad attack and decreasing your chances of winning).

    Could we please be given the option to play out one final turn (with our opponent auto-passing, as though they used all their timers) if they scoop? It would do so much to help with this one quest.

    Thanks!

    1 vote

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  7. Couldn't mill opponent with infinite mill combo

    Had Putrid Goblin - Thran Vigil - Altar of Dementia combo out, opponent had 250+ card library. I start combo and all the animations take so long that I can only mill about 150 cards (with 2 extra timeout ropes). Opponent takes turn, Back to my turn, I continue combo, can only get opponent down to 20 cards. Can't activate anything on my opponents turn, even though I have priority and available actions. Opponent wins because he manages to exile my win conditions despite having already should lost.
    Suggest support for specific infinite loops to be able to repeat x…

    2 votes

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  8. colors not being represented correctly on deckbuiler UI

    This bug occurred after entering the qualifier play-in and stayed after. not sure what caused it, but I can't necessarily spend more gems to see if I can recreate the issue.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  9. otawara vs brave the elements

    My opp channeled Otawara to target one of my white creatures. I cast brave the elements in response. Protection should not allow my creature to be targeted yet Otawara still bounced my creature. It cost me the game

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  10. Twinshot ****** ETB trigger didn't trigger

    I played a Twinshot ******, it entered the battlefield just fine, and I wasn't allowed to deal 2 damage to any target.

    1 vote

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  11. The Fall of Thran

    I have experienced 2 instances tonight of Fall of Thran not destroying lands.

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  12. Traditional draft event ended with unearned loss

    Perhaps a loss was granted because before first match I canceled just was as the status turned to “waiting for opponent”, but at any rate, I played out two matches, but the event ended early. Please reimburse draft.

    2 votes

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    0 comments  ·  Events  ·  Admin →
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  13. Norn Mother of Machines Not Blocking ETB

    Elesh Norn, Mother of Machines didn't block Sythis, Harvest's Hand and many other enchantment ETB effects as the card is supposed to do. Lost the match, due to bug. Unable to upload video. Tab keeps crashing. Uploaded video evidence to YouTube. https://youtu.be/fvITU-2a3jo

    2 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  14. bug

    Phyrexian Vindicator doesn't redirect the damage caused by the card Brotherhood's End, ALL damage should be prevented and then redirected but instead it just does damage to the PV. Playing on PC.

    1 vote

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  15. bug

    I banished Melira and chose a gold chalice to sacrifice, but it did not return to the battlefield. It was an important match in the Premier Draft, but we lost because of this, so please correct, answer, and make up for it.

    1 vote

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  16. Stack Issues

    Its Uncommon but it happens. You will Have the mana to play a spell, And for whatever reason not even have the ability to play it.
    Sometimes a stack happens and with no modifiers on the board for casting instants, you will simply not have a chance to respond. When this happens it makes the game feel unfair, and rigged.
    This Must be a High-priority fix.
    Its literally counter intuitive to the game/mechanics/rulings. And it’s literally cheating when it happens.

    For Example:
    imagine going to tournament irl & you play a Planeswalker and the opponent doesn’t get to play negate.…

    3 votes

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  17. Bug: Qualifer Play-in used cards from other set (not Phyrexia)

    I just played a Qualifer Play-in match, and my opponent cast Urabrask, Heretic Praetor from Streets of New Capenna (SNC). The event is supposed to use only cards from six packs of Phyrexia... WTF

    2 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  18. Invoke calamity, Mizzix Mastery

    Hello,

    I found that the card Mizzix Mastery does not work as I expected when played from graveyard with Invoke Calamity.
    As it resolves, I cannot target some big mana sorcery in my graveyard.

    Is it normal ?
    Is it a bug yet to be solved ?

    Thanks,
    Best regards,

    1 vote

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  19. Daily challenges have stopped being tracked and I can no longer get the rewards as a result

    Daily challenges have stopped being tracked and I can no longer get the rewards as a result Leading to a complete halt of account growth without spending money

    3 votes

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  20. Arena Open Crash

    During game, on opponent priority, game does not give me any indication that I had disconnected. Shows me opponents clock counting down and I assumed they were just not passing priority for whatever reason. Wait until opponents clock goes down to 0, it starts counting up. Close game and reopen and I was given game loss.

    1 vote

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