MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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26398 results found
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Random Cards Added to Draft Pool
Around 4:30 p.m. (Rome's time) i was doing a Premier draft of Amonkhet remastered. Some cards that i didn't pick appeared in my card pool. Once i picked the last card and started to build my deck, the cards that i didn't pick were still there, but appeared in my deck as cards that i didn't own.
1 vote -
No Effct
I played Banishing Light and it didn't give me the option to exile a permanent even though the opponent nor myself had anything to affect it. It simply wound up as a dud card and wasted my turn.
2 votes -
Crashing/freezing
Game keeps frrezing/crashing during ranked matches on mobile. Using a Samsung Galaxy s20 Ultra game froze 3 times causing a game loss in platinum rank. Very disheartening.
21 votes -
invisible text in gameplay parameter
When I open Gameplay parameter windows, every texts are invisible (so we can't read them), really annoing. I'm using a Macbook Pro M1, macOS Monterey 12.5.1 with Epic Games Launcher.
Thank you to correcting that.2 votes -
reward
durante la ricezione del reward legato alla partita vinta del draft di Baldur's Gate il sistema non mi ha permesso di visualizzare la ricompensa costringendomi a chiudere forzatamente l'applicazione
1 vote -
sort by acquiring timestamp
Let us sort cards in collection by timestamp last time acquired so it is easy to spot what we got recently if for whatever reason we skip through rewards/recent packs. Furthermore - if there is suspicious behaviour it would be easy to spot if card was awarded or not.
4 votes -
Bundle purchase bug
I made a Bundle purchase with gold coins in game, and the cards did not appear in my collection, even though the gold coins were deducted.
4 votes -
Game freezes seemingly at random
- Can’t really reproduce it reliably but the game freezes and become unresponsive during some matches
- iPhone 12 Pro Max with iOS v.15.6.1
- The UI becomes unresponsive but the sounds keeps playing. I need to force close the app and restart it to get it working again. And since this is a relatively slow process I’ve missed several turns that in the end cost me the match
- No game freezes during matches
- N/A as I don’t get any error messages or visual indications of the error other than a frozen screen
- Haven’t found any workaround but I’ve followed all steps outlined…
6 votes -
Unresponsive/connection issues
Game is not responding, if connection is lost once game is unable to reconnect.
Lost an entire match and several turns due to this event. Therefore lost my quickdraft event for the x time.
There should be an reconnect/ reastablish connection button.
I am playing the game on Android with a full WiFi and backup 4g connection. It should not have to happen.
This has happened several times and is a serious thread for the games attractiveness.3 votes -
Turn off Hand Smoothing and Get Rid of the Loser Queue
Turn of Hand Smoothing and the Loser Queue.
I'm not sure how many people need to post these complaints before you actually acknowledge or address the problem.
Hand Smoothing is awful. I tracked 50 games over the course of a week. Each of these games were played in either dual or tri colored deck. 40 of these games had statistically improbably openings hands. Each deck ran between 23 and 25 lands.
In 23 games, opening hand had between 3-4 lands. Each of these lands were the same land. Ex. All 4 lands were Raffine's Towers. This happened CONSTANTLY. Even in…
4 votes -
Put some effort into making the sets with story and cinematics
I loved the Innistrad set, the cards, the story, the cinematic, everything. But, New Capenna is one of the most boring set I have ever played. There is not a single card that I wanted to have. There was no cinematic and the story sucked. I didn't even noticed that I haven't played magic since the prerelease. Be better
1 vote -
Disable alchemy
I suggest an option to disable alchemy from Arena for hardcore magic players who are not interested in these new versions.
I understand that you are trying to be innovative and some players may actually like Alchemy. But, consider that the real MTG players don't want to be bombarded with spams of alchemy events and boosters.8 votes -
Not getting the item from the store
I bought Boseiju, who endures with one of the daily deals in the store, but i never recieved the card in my collection
1 vote -
Cards not triggering
Vito not triggering when life gain occurs. Losing games because of this bug.
2 votes -
reckless barbarian
When playing Quick Draft Baldur's Gate, I played a Grave Choice targeting an opponent's Reckless Barbarian. My opponent gained two free red mana and had a copy of Reckless Barbarian added to their hand. I expected Grave Choice to put a copy of Reckless Barbarian into my hand with the ability "You may spend mana as though it were mana of any color to cast this spell".
2 votes -
invoke despair
Invoke Despair does not work properly. Even if you sacrifice a create for the "draw a card", you still lose life. Then you do not get the option to sacrifice a creature for the follow options and you automatically lose 2 life. Infact person casting this can cause you to lose 6 life, destory a enchantment and a planeswalker. Please fix this as i have seen many people using it since this bug.
3 votes -
Wasn't given the opportunity to respond to trigger
This is a borderline bug, more misleading UI than anything. I cast Blink of an Eye, opponent responds with Kinnan's ability. I click "Resolve all". Kinnan's ability brings out Thorn Mammoth, which creates a fight trigger. The trigger resolved without letting me respond, despite that fact that I had multiple options in hand to respond, sufficient mana, and no restrictions in play that would prevent such a response. This happened because I clicked "Resolve all" when opponent activated Kinnan's ability. However, if Thorn Mammoth entering the battlefield created a new trigger on top of the stack, the game should give…
4 votes -
Mastery xp not being awarded. Stuck at 975
2022.18.60.540.950016
Mastery xp NOT being awarded after wins. XP stopped being awarded at 975 points. I’ve won 4 in a row and total points stay at 975. Please fix this issue
9 votes -
M1 Mac when launching a game from Epic Store I have to click the button ~50 times
I'm trying to launch the game from Epic Store and it always requires a lot of clicking. I need to spend about a minute launching the game.
Video above attached of me trying to launch a game. Contacted the Epic Support - they told me to request help here.
1 vote -
Add old border lands to store
Please add the old border lands to the store. I missed the opportunity to purchase these when they were available before but I would buy gems to get these if they were available in the Arena store. Thank you.
13 votes
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