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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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22917 results found

  1. Bug; sparring regiment with vigilance creatures.

    Sparring regiment with vigilance creatures is not giving +1/+1 counters. I had 2 different issues in 1 game. First was on a 4/4 angel token from starnhelm unleashed. Second was a mischievous catgeist equipped with sword of the realms (Halvar equipment). Both times it let me target the creature but did not add counters. I am playing on Android. Expected results should be that a +1/+1 counter regardless if the creature gets untapped. The triggered ability should not fizzle due to the untapped not being needed.

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  2. Cards not showing up after purchase

    I purchased a bundle using 1900gems and my cards aren't showing up. Gems were deducted, the bundle(which was one of 3 in the store) isn't showing anymore, but no cards. Please advise..

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  3. Thalia

    Playing on MTG Arena on PC.

    Thalia unphasing from Teferi's Protection didn't make Sublime Epiphany cost +1 mana, it cost the originally costed 6 mana.

    Not sure exactly how to recreate it, but spells later cost +1 mana, just the turn Thalia phased back in the spells didn't cost +1 mana.

    3 votes

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  4. Casting spells without available mana

    Arena on Android. Opponent played BR Planeswalker with no source of red and GG creature with 1 forest. Idk if this is a cheat or system fault but it didn't prevent him from playing it out.

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  5. Strixhaven Quick Draft Rewards Not Given

    Hi, I just completed a Quick Draft for Strixhaven and my first win was not counted to my final reward nor for my Daily Win Rewards. I lost out on 100 gems plus at least 250 gold.

    1 vote

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  6. poppet

    BUG: 2 Poppet Stitchers in play and unable to Transform any one of them. Then only 1 poppet Stitchers, still unable to transform ( even if conditions are met)

    1 vote

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  7. Switching into full control triggered auto-concede

    Playing in the current cube and my game auto conceded when I attempted to switch into full control mode.

    Windows 10 64 bit

    1 vote

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  8. Card effect

    When using cemetery gatekeeper, it deals damage to anyone who uses a card type that is shared with the exiled card or cemetery gatekeeper himself. Not just the exiled card like it’s suppose to be. This has caused me to loose some games because I’ll play a red vampire and tame damage even though a green black hydro dragon was the exiled card.

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  9. 1 vote

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  10. 2 votes

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  11. Game Crash

    During my turn I played Galvanic Iteration, flashed it back to make two copies. Then played Alrund's Epiphany and it makes 3 extra turns and 6 1/1 Bird creatures, however MTGA crashes. By the time I load it back up it says defeated. Second instance this has happened, not looking for compensation or a response.

    1 vote

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  12. 1 vote

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  13. 1 vote

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  14. 14 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  15. Quick Draft VOW Bug - Frozen Card on the Battlefield

    While playing a VOW Quick Draft, after a brief loss of connection to the Arena servers, a creature card I casted became stuck to the side of the screen, and spent mana remained untapped. This unfortunate bug, I feel, was an impairement to my experience thoughout the rest of the game. Is there anything that could be done about that?

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Arena Cube Draft - No reward after 7 wins

    After reaching 7 wins in the Arena Cube draft Event i obtained as a prize only 3 cards WITHOUT THE 6000 Golds.
    I'm currently playing on PC.
    CaosSavona#62333

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  17. draft

    The game shut down when cube draft in pack 3 pick 4,while i had already draft a good UW control deck. I ask for payment of 4000 gold(equal to the ticket)

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  18. Consuming Tide Stalls Out Game

    To reproduce, play Consuming Tide while having zero nonland permanents on the field. The turn timer ticks down until all resets are used, after which that player loses the game. Autopass does not speed this up.

    Firstly, is this a rules issue? Is the player supposed to lose the game because "choose a nonland permanent" is a Must effect? If so, auto-pass or spacebar should end the game immediately to avoid lost time. If this is not intended, then priority should go to the the opposing player to make their choice and resolve.

    2 votes

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  19. Decathlon 10 wins prize not showing

    Hello,

    I won 10 Deca events and had the 10 tokens in my client for a while. I haven’t received a qualifier token(or any information about getting to the qualifier) now when you changed my 10 tokens to the 3 cube entry tokens.
    Is it a bug or just poor communication?

    Thanks!

    1 vote

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    0 comments  ·  Events  ·  Admin →
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  20. Valakut Exploration back to hand bug

    So, as for Valakut Exploration, there's at least a couple problems.
    I will focus on one and invite you to fix the rest. Please, this is a card of your game and the situation is rather frequent.

    Here's the steps:
    1) When I exile say 10 cards with V.E., and the opponent makes it come back to my hand, the damage is not being inflicted to him in the end. This is fine.
    2) In the next turn I can still play all the 10 cards. This is fine.
    3) In the next turn, I play V.E. once again. I…

    1 vote

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