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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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11959 results found

  1. After the Alchemy: Bloomburrow update, the daily quest XP and the daily win XP are stucked and not increasing

    After the Alchemy: Bloomburrow update, the daily quest XP and the daily win XP are stucked and not increasing.

    At the beginning of the day, I was at Mastery level 32 and 750 XP. I have completed the 500 XP daily quest and the 10 daily wins for 25 XP each. I would have been at Mastery level 33 and 500 XP, but I only recived 25 XP for the first daily win and now I'm still stucked at Mastery level 32 and 775 XP (750 XP + 25 daily win XP).

    725 XP were not credited.

    Solve this bug,…

    42 votes

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    6 comments  ·  User Interface  ·  Admin →
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  2. Unable to change decks for gameplay

    I have not been able to switch between decks in any form of play, whether it be normal play, ranked, or practice against the Bot. When I click on the deck box, It brings up a screen for 'ENGLISH: Act I - WAR Lore Event - Momir.' When I try to click Ranked, Play or Brawl, it adds that option to the right of the screen however number of times I do it.

    37 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  3. Mastery pass rewards not being given.

    I purchased the duskmourn mastery pass. It gave me all of the prior premium rewards, however levelling up further is only giving me the free rewards and not the premium ones. Missing the rewards for levels 33, 34, and 35.

    25 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  4. Remove Digital-Only Cards from the Timeless Format

    The timeless format is a big step forward and many players, including myself are excited to start playing it.

    However, the constant pushing of digital only designs and pursuit of empty slogans such as "all cards on arena are legal" add nothing to the excitement and health of the format, many players would rather a true to paper experience with as little digital designs as possible.

    Please consider removing alchemy from Timeless.

    200 votes

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    36 comments  ·  Product Suggestion  ·  Admin →
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  5. "Invalid Deck: Deck Validation Failed" when styles applied (since BLB)

    Since BLB release (7/30), when trying to play with a deck where styles (cosmetics) have been applied, it results in a "Invalid Deck: Deck Validation Failed" error.
    Steps:
    1) Open Deck, select "Apply Styles" to apply all card cosmetic styles
    2) Go to play game (e.g. Standard ranked), error immediately appears in black box. Does not progress to game, you get returned to the deck.

    Platform: Mac OSX
    Workaround: The same deck works without issue if you remove all styles and don't try to apply styles.

    43 votes

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    8 comments  ·  Gameplay  ·  Admin →
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  6. Unable to sideboard after restarting client

    I am playing on a PC.
    When I restart the client and return to the game after an error occurs during a game, I cannot sideboard.
    To be exact, I cannot put cards from the sideboard deck into the main deck. You can remove cards from the main deck.

    40 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  7. Mastery Pass reward

    Did not receive DSK mastery pass level 32 reward

    24 votes

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    6 comments  ·  Product Suggestion  ·  Admin →
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  8. osteomancer adept forage does not work

    1. Have Osteomancer Adept on battlefield and no longer has summoning sickness
    2. Tap Osteomancer Adept to activate "forage" ability
    3. Have 4 or more cards in graveyard -- no food tokens on battlefield
    4. Choose a creature spell to cast from graveyard
    5. Attempt to select cards to exile to forage.

    Expected: Able to choose three cards from graveyard to exile to meet forage requirement

    Actual: Cards are treated as though they will be played instead of being able to select them and click Submit.

    Note: the ability does work if you have a food token to sacrifice

    Lost at least one Sealed game…

    36 votes

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    14 comments  ·  Gameplay  ·  Admin →
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  9. Tender Wildguide not stopping between phases

    When holding an instant in hand that could be cast with mana produced by Tender Wildguide, the game would automatically pass phases as though I did not have enough mana to cast the instant. This did not happen with the token version of the card, only the original copy.

    This was on PC 7/30/24 @1:15 PM PST
    Game Version 2024.39.0.6329.1081215

    44 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  10. Jump in Quest Bugged

    151 votes

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    47 comments  ·  User Interface  ·  Admin →
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  11. Calamity, Galloping Inferno saddle triggers

    I saddled [Calamity, Galloping Inferno] with [Prickly Pair] and attacked an enemy planeswalker.

    See portions of the log around 4:46:17 PM (gameStateId 346-359):

    [137905] [UnityCrossThreadLogger]4/16/2024 4:46:17 PM: K74UNEOZYZC7VGWRSOXZWT42MM to Match: ClientToMatchServiceMessageType_ClientToGREMessage
{
  "requestId": 197,
  "clientToMatchServiceMessageType": "ClientToMatchServiceMessageType_ClientToGREMessage",
  "timestamp": "638488971777989364",
  "transactionId": "4e36666e-8624-4e8b-98b7-e84c8d546408",

    The correct behavior is for two token copies ("Repeat this process once") of [Prickly Pair] to ETB tapped and attacking, and for two mercenary tokens to be created as the token copies' ETB triggers resolve. That didn't happen.

    Instead, only one token copy (instanceId 308) was created. Thus, only one ETB trigger to create one red mercenary token (instanceId 312).

    …

    84 votes

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    13 comments  ·  Gameplay  ·  Admin →
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  12. App crashing when trying to download data

    SEP 12, 2024
    Game crashed in the middle of a match on my s24 ultra. Tried to go back into the app but said an update was needed. Updated the app and went into the client. It says download an additional 6.46mgs. As soon as I click the download button the app crashes. Tried 10 times so far, cleared the data and cashe and even uninstalled. Still keeps crashing when I click the download button.

    30 votes

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    7 comments  ·  User Interface  ·  Admin →
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  13. Obtained cards tagged as new but were already owned

    cards already owned being tagged as new

    238 votes

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    45 comments  ·  User Interface  ·  Admin →
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  14. Experience

    Weekly experience rewards aren't rewarding any experience towards mastery. Upon completion of winning a game the counter of weekly experience ticks up, the notification appears, however no progress is logged towards the mastery completion. I play MTGA through my Android phone and don't use any other devices to play. The expected event is obtaining 250-275 experience per win, however none is added to the mastery progress after the notification appears, which claims that it has been. Screenshots attached of totals prior to winning a match, notice of reward given, and evidence of no reward recorded.

    35 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  15. Constant crashing after new update

    Whenever I log into the client after the recent 9 GB update I assume in preparation for Duskmourn, the client is very laggy. When I click on another tab such as the deck tab, or even whenever I hover over the daily quest reroll, the client freezes and crashes, without me having to click on anything.

    29 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  16. Tender wildguide not allowing to put counters on

    Tender wildguide wasn't allowing me to add counters to it. Only mana ability was allowed to work.

    45 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  17. helm of the host

    Helm of the Host is giving me tokens of any creature equipped with any equipment card.

    45 votes

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    16 comments  ·  Gameplay  ·  Admin →
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  18. Cannot edit deck

    1. Go to decks
    2. Select deck to edit (Angels).
    3. click edit deck

    it just goes to wafting for the server message and loading

    57 votes

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    14 comments  ·  Deck Building / Collection  ·  Admin →
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  19. reservoir kraken

    reservoir kraken is not functioning as intended right now, with the opponent able to tap my creatures to pay the cost of its triggered ability

    log file too large

    25 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  20. eerie ultimatum

    Eerie Ultimatum when cast only shows 2 lands to bring back when there are many other permanents to return from the graveyard

    24 votes

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    2 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues