MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2740 results found
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marvel jump in event
marvel jump in event not working- i chose one packet and now the screen is empty.
-i clicked my first packet
-i clicked my second packet
-i was sent back to main menu
-now i cannot play the event because this is what i see
very disappointed because i love jump in events! i save all my coins to play them and now i cant play and i wasted 1k :(16 votes -
Season Ranked Error Packs Did Not Open
When I clicked on the packs I received for the June season ending error, the game froze and I did not receive any cards.
16 votes -
Unable to Use Filters in Deck Creation
Using Android, I've noticed that - when editing a deck - I cannot use filters at all.
Attempting to sort available cards by rarity or type has no effect when the "OK" button is pressed; the screen remains the same, and no filters are applied. Normally, I expect to be able to apply a filter (like showing only Mythic Rare cards), and that is non-functional due to this bug.
Of note, resetting the attempted filters and then pressing "OK" returns you to the card selection screen. I have attempted to Repair Game Files, and nothing has changed.
11 votes -
thought-string analyst
Thought-string Analyst doesn't cause loss of life anymore.
16 votes -
Earth's Mightiest Heroes Achievement Bug
I am writing to report an issue with the achievement tracking system on MTG Arena following the release of the Marvel Super Heroes set. The tracker for casting "Hero" spells is currently not processing or registering progression when playing eligible cards. I am playing strictly in the Ranked Standard format. In my recent matches, I have been manually casting multiple Legendary Creatures with the "Hero" subtype directly from my hand, paying their full mana costs. Despite meeting all criteria, the achievement counter remains completely stuck and does not track the progress. Specific cards that failed to progress the achievement in…
15 votes -
Outdated client version
I get the outdated client version, but there are no updates available.
16 votes -
Rank Season Error Rewards
Today was rewarded with rank season error rewards, however when I went to open my packs, the first interface blanked out and sent me back to the Home Screen. Went to create new deck and no new cards were flagged.
Occurred on iOS.
13 votes -
Missing packs
I got a message on the app saying i was being given 10 boosters for my rank winnings but when i went to open them they all just disapeared
12 votes -
Monthly Rewards June 2026
Today is June 1st 2026. Yesterday (May 31st, 2026) I got the notice that the season had ended and received appropriate rewards. My rank was lowered the expected two tiers.
Today I got another notice that the season had ended. My rank was lowered an additional two tiers. I was given rewards for this new "season" but the packs are blank and when I went to open them they didn't contain anything.
Please fix this immediately. It is extremely disappointing to have my rank, especially my limited rank that I had to spend significant amounts of gems, doubly lowered.
15 votes -
Rank Bug
It's June 1st so the start of a new ranked season. My limited rank was reset from diamond 4 to gold 3 as normal, I got my rewards, started playing. After a few games I got a win that should have taken me from gold 2 4/5 pips to gold 1 1/5 pips. Instead, I lost a pip and went to gold 2 3/5 pips while looking at a victory screen. I reset the app thinking this was a visual bug, and was presented with another ranked reset screen telling me I finished May in gold 2, reset me to…
19 votes -
Unable to Open Deck Editor for Alchemy Decks - (Connecting to Server Freeze)
Attempting to Open the deck editor for any Alchemy deck results in Connecting to Server Freeze. All decks playable and other formats can be opened in the deck editor.
Have yet to find a workaround.
12 votes -
Can’t sideboard
Sideboard is not working on apple phones. Have lost many games and ranking by trying to sideboard and it will allow me to add cards but can’t remove any whether they were In main deck or sideboard.
20 votes -
Daily wins not being awarded, rank not updating or moving at all.
My rank is not changing, win or lose and daily wins are not counting towards any progression.
26 votes -
Season reward June 2026
Got no season rewards end of June, now (July 1st) I was given rewards for this new "season" but the packs are blank and when I went to open them they didn't contain anything.
Also my Ranks didn't reset, which means i am 281 % Mythic right now, lol.15 votes -
Booster pack issue
Got 10 free booster packs, but none of them are opening.
The packs were a bonus for that system error, where all mythic were brought down to basic when the month ended. I got 10 free packs. None of them open. I clicked 4 times, each time it jus flashed, but no cards showed… then i looked at the counter, and the counter went down though, so I’m at 6 packs now, but nothing happened… no cards.
13 votes -
Double reset consolation rewards
On June the ranked ladders were double resetted. This resulted in people losing ranks for no reason. Now you sent a consolation rewards - 10 ghost packs with no cards. It's bad enough that people get unequal chances for ranking but you don't have to rub it in with non-working rewards.
12 votes -
June season ended, dropped rank? Got 2 mystery packs that disappeared.
June season ended, dropped rank
Got 2 mystery packs that disappeared.16 votes -
Incorrect/Early Season Awards
I play arena on PC. This morning I logged on and received my May season rewards (in limited I was platinum IV), which brought me back down to I believe high silver/gold IV. After a few hours of play this morning I was back to gold III. Upon logging in again a few minutes ago, a pop up for June awards came up, giving me rewards for gold III limited, and dropped me down to silver IV. Except I did not receive the gold or the packs it said I would receive, so now my rank is just busted. Please…
18 votes -
Unable to search cards by rarity
Description:
It is currently not possible to search or filter cards within a deck. Applying any rarity filter does not update the card list, and the interface remains unchanged.Steps to Reproduce
- Navigate to any deck (Format: Historic Brawl)
- Click on Advanced Filters
- Select any Rarity
- Click OKExpected Result
- All cards of the selected rarity (owned cards unless otherwise configured) should be displayed.Actual Result
- No cards are displayed
- Clicking the OK button triggers no action
- The interface does not update or react in any wayFurther Information
- OS: Windows…14 votes -
Didn’t receive pre order packs
I preordered the pack bundle for secrets of strix and didn’t receive the packs once the set released
14 votes
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