MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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9859 results found
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indestructible
When using Drown in Ichor to apply -4/-4 counters to Tajic or other indestructible creatures, they are not being put into the graveyard when toughness is 0.
8 votes -
Can't Purchase Gems in Steam Version of Game
I recently switched to the Steam Version of the game so that updates would be managed by the steam client. Since doing so, however, I am no longer able to purchase gems.
I have already confirmed that the Steam In-Game Overlay is enabled both in the Steam General settings and for Magic Arena specifically. My steam wallet has a payment method linked as well.
After clicking the price on the "Confirm Purchase" screen, the screen returns back to the store, and nothing else happens. There are no errors, or any feedback given. I have attached my log, which seems to…
29 votes -
Future Sets
In the future, please stop creating cards that allow decks to cheat cards out of their graveyard. It's getting really old seeing people play Zombify or Abuelo's Awakening on my turn 3 and getting out Omniscience or the 9/9 Lifelink Ward destroy 3 permanents and just having the game be over on the spot. It's not fun to play against and requires no skill or ability at the game.
Additionally, did you really have to make an aggro deck as a raid boss? Playing at high mythic it is 50% Red Deck wins or Boros Deck Wins, or Gruul Deck…
1 vote -
Have spent hundreds of dollars this month...
FIX your shuffler and the RNG. Some of the things that are happening are not statistically possible. You're losing customers daily. I've spent thousands of dollars on this game and will not spend another cent until you FIX IT.
5 votes -
Monthly ban for time thieves
When will you add an option to ban selected players?? Those time thieves are the worst thing that could have happened to Magic. Let us ban those players for a month (or until manually removed from ban list) - this should allow normal players to enjoy the game while at the same time should lengthen the queueing time for the ropers, meaning more play for people who really play Magic and less for the ones breaking the game.
8 votes -
Daily Deal packs do not give Golden pack progress
I play on Android, the game is up to date. Today's special in the store is a MoM pack at 10% off. I bought one, expecting to get 1/10 progress towards a Golden Pack, but instead I remain at 0/10. The prompt under the Golden Pack progress bar says that progress can be earned by purchasing packs from one of the latest sets, including MoM. There is no indication that a daily deal pack is any different from a regular one in this regard. Please increase my Golden Pack progress as advertised.
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Daily Deal pack not progressing golden pack.png 2745 KB -
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UTC_Log - 06-27-2023 14.54.00.log 166 KB -
Screenshot_2023-06-27-20-02-07-778_com.wizards.mtga-edit.jpg 241 KB
54 votes -
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Mobile iOS Crash
MTGA Crashing when trying to enter a game on iOS. Has been happening for multiple days now and no attempts at restarting the device or app have fixed it.
16 votes -
When are you going to do something about your shuffle algorithm?
9 lands drawn in a row. get real!
4 votes -
Insidious Roots is Bugged on MTGA
Insidious roots is completely broken - it's supposed to put creatures into play with summoning sickness, like any other spell, but for some reason on MTGA the plants it creates do NOT have summoning sickness, which makes it possible to exploit the triggers from cards like Ichor Drinker, Placid Rotttentail, etc. Needs to make the plant tokens have summoning sickness unless there is an effect giving them haste.
12 votes -
surveil not revealing the correct cards
when surveiling specifically with lilypad village for me it will reveal two cards then next turn when i draw i am given a different card that was not there
4 votes -
Turn timer is too long
With the amount of time allowed per turn, I have come across an occasional player who does nothing for at least a minute every turn before taking an action. And then they let the visible timer run right before finally doing some.
Reduce the turn timer and get rid of the timeouts for faster overall gameplay.5 votes -
sound effect keeps looping
since last update May 21, when playing or exiling Dusk Animus from hand using the plot ability, the related sound effect (the crackling and buzzing sound) keeps playing in a loop for the rest of the match. when playing or exiling a second copy of Dust Animus, another sound effect starts looping and keeps playing, and so on.
playing on mobile, Android Galaxy S23Ultra
6 votes -
Game stopped/eternal roping
My opponent never made a move, but started roping (timing out) before the first turn of the game. The rope burned to its end but hasn't stopped. It's been over 10 minutes now. I can concede (I think) but if I don't then the game is stopped and endless.
8 votes -
Midweek magic
Midweek magic on Arena is a great idea but could be improved. For example, almost every month there's an event that repeats something that is regularly available such as Standard or Alchemy. These should be replaced with Pauper and Artisan, which are a ton of fun and a great entry point for new players. Also, too much Momir!
55 votes -
Game suddenly ended with "GreError" and a forced draw
In the middle of a game, after some series of normal-seeming actions, the game suddenly stopped with a server error reading "GreError" (I assume meaning a game rules engine error?) and a forced draw from the server. (The pop-up itself said "Result: Draw", implying that the server had handed out that result after the GRE error.)
The client continued operating normally as if the match had been drawn (i.e., it showed the "Draw" result, allowed me to inspect the battlefield, returned to the home screen normally, etc.), but the match was obviously immediately stopped by this. (Thankfully a random unranked…13 votes -
Crash antes de iniciar partida en draft premier
Cuando esta por iniciar la partida. Crashea y me saca. Quiero iniciar rápido pero me deja esperando 10 minutos.
4 votes -
Unable to find Ranked Constructed Events
When I hit play I have no options to play Ranked Standard BO1; or ranked explorer or Alchemy or whatever
I see what you're suggesting. I'm not in tutorial mode. Just when I go to events I can see Standard Event... but I don't have access to the ranked constructed events; just unranked.
I have no access to any ranked constructed events. I've played Alchemy Events, Standard Events and my ranking doesn't change.
I was able to find ranked individual games in the play tab - but not ranked events
4 votes -
Waiting for server made me lose a Premier Draft match
Waiting for server made me lose a Premier Draft match. Arena server malfunction made me lose a match and this cost the whole premier draft entry. This was not an internet problem, because I was using my internet for other reasons during the match. Só I need a refund for this draft because the lost was an Arena issue
9 votes -
Product Suggestion Leave Historic Alone
With the new Alchemy format, can we please have it separated from Historic? You are going to be nerfing cards considering the standard environment, please leave them alone for Historic decks.
2,463 votes -
repeatedly gathering local files bug
Every time I start MTG Arena, the game is "gathering local files" which takes a couple of minutes (on PC via Steam).
Temporarily, this issue can be fixed by setting the registry entry "HashFilesOnStartup_..." to 0.
But when restarting the next time, it is gathering local files again.17 votes
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