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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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10220 results found

  1. Game froze during game

    Game froze during game and I lost my draft gems. I want my gems back

    4 votes

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    0 comments  ·  Events  ·  Admin →
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  2. Sparky's Challange disappeared after 2 wins

    I'm a new player, after winning the second battle of Sparky's challenge, I didn't get the reward for that battle, and the Sparky's challange event completely disappeared, both from the main screen and the Events tab (Play->Events), and Sparky commented that now I'm ready for the Starter Deck Duel. I'm really disappointed, because I wanted to try out all 3 event decks and get all the event rewards.

    4 votes

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    0 comments  ·  Events  ·  Admin →
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  3. Screaming Nemesis vs Phyrexian Obliterator interaction bug

    I had a game where I was blocking a Phyrexian Obliterator with my Screaming Nemesis and it did not deal the full 5 damage back to the opponent, but instead only did 3 damage to him. It should have been 5 damage to the opponent with Phyrexian Obliterator being a 5/5 . My opponent was at 5 life and this cost me the game. On top of that, I sacrificed 3 lands out of my 5 (which is suppose to happen) and in my next turn I drew a land, placed it for turn, and it glitched out and kept…

    4 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  4. it doesn't create tokens

    It doesn't create tokens.

    with certain card compositions (see log) the game does not generate tokens.

    the block at 256 tokens makes sense to avoid blocking the game but if the calculation exceeds it it does not generate any tokens.

    if the field is empty it should generate up to the maximum number even if it greatly exceeds the number 256.

    4 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  5. Knight of Grace gets killed by a Black Spell

    Knight of Grace gets target of Black Spell even though it has hexproof from black

    In a standard ranked game my Knight of grace got killed by a "Go for the troat". It has hexproof from black. Go for the troat is a black spell.

    4 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  6. Full art lands

    Hello, I purchased full art mountains in the shop for gold (LCI290) but I can't find them in my collection even by pressing the > arrow button, as if that art does not even exist. This happens for all lands and the only one that I can use as full art is the one I set as Default immediately after purchasing (MID272). Is this a common issue? I would like to use the full art lands that I spent my in game currency to acquire.

    4 votes

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  7. FDN Set Collection Incorrect Totals

    In the Set Collection tab, Foundation is showing 60 Rares to collect, and 20 Mythics. There are 129 Rares in MTGA for FDN, and 34 Mythics.
    (It may be that you are only including collector numbers up to 271, and not the FDN cards with collector numbers > 442, which are also part of the set.)

    4 votes

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  8. SHUFFLER

    what the **** is wrong with you twits, I have managed to bring in a few friends to the game and because of you " genius " hand smoothing idea they keep quitting. You say its only until they move on to best of 3 but when they don't make past the first few games because the draws are all mana or no mana how does that work? Another good reason to get rid of the stupid shuffler is hand smoothing could be argued that the clause in your ToS should be null and voided because you have changed the…

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  9. Constantly getting kicked out a match

    most of the time (90%) I’m in a match no matter if I’m losing or winning I’ll get kicked! Tried on several network and 2 platforms (pc and android tablet), it is all the same.

    4 votes

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    0 comments  ·  Events  ·  Admin →
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  10. disconnect

    If I put my phone to "sleep" by pushing the sleep wake button for more than a few seconds, when returning to the app it says "waiting for server" and then returns to the home screen. If I force close the app and reopen it, it joins the match again as is typical after a disconnect.

    After rejoining a match from a disconnect, I'm unable to add cards from my sideboard. I can remove them from the deck, but can't add any cards (I then get a "fewer than 60 card" error.

    Please fix the ability to return to a…

    4 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  11. During the game, I was suddenly taken back to the draft play screen, and the game was treated as a loss.

    "During a Premier Draft game, the screen suddenly switched to a loading screen and then returned to the play screen. After pressing play, I was matched with a new player, and the match proceeded normally. After winning the game, I returned to the main screen only to find that a loss had been recorded."

    4 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  12. Fix the shuffle algorithm already!

    60 cards, 20 plane's and out of 12 cards delt I couldn't get 1 plane? Seriously?

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  13. mythic pack

    opened a mythic foundations pack and received a rare wildcard. If I wanted rare I wouldnt have spent the extra gems.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  14. Game crashes when starting a match randomly

    Since the most recent update, when I try to enter a match, it will randomly crash once an opponent is found on the loading screen and when I completely close the app, if I’m still in the same match the crash happened on, it will crash continually until the match has timed out. I’m usually watching a video in the background and it messes with the audio creating a buzzing noise when it crashes and closes the app.
    I am on iOS 18 for iPad and iphone and this happens frequently though not in all matches.

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  15. Ward 2/game kicked

    I notice I'm not the only one to have the ward issue. Thing is I was in a match in which gems were on the line. I lost because even after paying the ward cost he stayed protected. I have also lost several games alchemy event games in which I pay gems because I was booted from the sever. I spent a lot of money to enjoy the game and want to know if I will be refunded my lost gems

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Audio

    Audio is not working on IOS except over Bluetooth.

    4 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  17. Can't bring cards in from sideboard

    I was unable to add cards from my sideboard. I could remove cards from my maindeck but it wouldn't let me add any cards in from my sideboard

    4 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  18. Game didn't load

    I was playing standard BO3, couldn't sideboard between games, then my third game didn't load.

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  19. The shufller isn't broken, wizards is just stealing from us.

    this shuffler isn't broken, it's working by design. absolutely wrecking me every time i draft well. I'm never feeling like i'm playing against my opponent anymore, it's more just me against the shuffler. really surreal feeling of playing a rigged game lately.

    4 votes

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  20. Opening hand card glitch

    During my game 2 I was missing a card in my opening hand and instead it was a blank space in the middle of my hand. On game 3 my shrine to nyx bugged out when trying to play it. It was hard to select in the user interface as it was spazzing out. I eventually was able to play it but the card had a visual glitch where the border of the card looked like the sleave of my opponent's deck. I also noticed in game 3 that my opponent had an unplayable card as he had a gap…

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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