MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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8992 results found
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Jump In manabases not handling hybrid mana correctly
My MWM Jump In combo is Gliding+Hei Bai.
Every non-land card in that deck is castable using only white mana. But because Hei Bai contains hybrid mana cards, it's classified as a three color deck, so the system stuck in 3 forests, 3 swamps, and 4 multicolor taplands to "help" me cast my cards.
3 votes -
TLA cards don’t appear from Golden Packs.
After opening eleven Golden Packs, no TLA cards appeared; all selections were drawn from past boosters instead.
Since I already own all rares from the past boosters, they were converted into Gems.
Because this differs from the previous description and does not match the expected benefit, I request that TLA be included in the Golden Pack selection and that the eleven Golden Packs be refunded.I don’t mind if the Gems and cards I received from the eleven Golden Packs are removed upon the refund.
3 votes -
card sleeve
Bug: I purchased the pre-release items for Avatar, including the Appa sleeve. I didn't select set as default when it popped up in the "acquired items" when I logged in. I went back later to select it and it shows locked and when I click on it, the corner button sets to "store". When I click on that it takes me to the store but it's not available for purchase in the store (probably because I already own it). I tried logging in and out again, but that did not resolve the problem. Is there some way to resolved this…
3 votes -
shrines
Ich spielte Jump into Magic: The Gathering / Avatar:
und wählte Powerful / Shrines und erhielt dieses Deck.
Senden sie mir einfach die 1000 Gold zurück und klären Sie das Problem. Powerful war nicht im Deck, dafür viele, viele Länder ...3 votes -
FULL CONTROL
you have fcked up in the last patch and everybody is posting aboput it on reddit.
Whenever anyone ALT TABS out of the game you auto enable FULL CONTROL and its literally unplayable.
And whenever I try to report this fcking bug you have this very bad USERVOICE that literally just suggests random topics that i dont care about and is impossible to post a simple bug.3 votes -
Sideboard incorrect in Pioneer Metagame Challenge
Submitted a deck that says Azorious bo3, that is a pioneer deck with a companion and 15 sideboard cards. I only see 6 sideboard cards.
3 votes -
Cannot open vault
Cannot open the vault at over 100%
3 votes -
unable to make purchases in arena store. just spins the "contacting server" screen. still able to play games.
unable to make purchases in arena store. just spins the "contacting server" screen. still able to play games.
Mac OS. Epic Games Launcher
3 votes -
My timer runs out while opponent triggers are resolving
My opponent had a 400+ combo, not infinite but very long. While all the triggers were resolving, for some reason the opponent's timer stopped and my timer started. I did not have any choices to make and could not to anything, but my timer ran out. Then opponent attacked me and I could not block because my timer was out, so I lost - otherwise I would have won.
Extremely annoying because I was enduring through several minutes of a giant combo only because I knew I would win the turn after.3 votes -
Don’t spend your hard earned money on this game
There is absolutely no way I should be losing 10 games in a row. This 50/50 **** is ******* *****. Giving me * hands, and allowing the other player to have their combo pieces right off the bat, giving each other my decks their worst match ups is disappointing and disgusting. This game gets worse and worse. I’m glad I don’t spend my money on this game and you shouldn’t either. Unless you are some genius.
3 votes -
vault
Unable to open vault at 102%. Loading flashes for a couple of seconds.
3 votes -
vault rewards isn't working
Vault icon is lit up and rewards are at 102%. When going to click on "vault rewards" icon to receive rewards. Game goes to loading screen and then just spins back to home page. No rewards received. Icon still lit up to display rewards are available.
3 votes -
When resolution is 3440x1440, game automatically resizes to 2560x1440 when entering and leaving match
Here's the specific log:
[185939] Current screen dimensions of 3440x1440 are not an allowable ratio (2.388889) so we are forcing windowed mode.
I see threads about this issue so I'm just another drop in the bucket but I mean come on... the game looks great with 4k and it plays fine during matches and on the menus, however I'm guessing there's one specific scene during the match transition that doesn't allow that ratio so this is what we get...
3 votes -
Test of Endurance achievement bugged
I reached 50 life in a starter deck duel (against another player) but did not receive the achievement. I am playing on a Mac, if that's relevant.
3 votes -
Cant claim vault progress
There is a treasure chest icon after getting 100% vault progress, but when I click it I just get Waiting for server... and then back to the home screen and nothing happened.
3 votes -
Petition for wildcard refund
Dear support,
Few days ago I crafted all the banned brawl cards cause i thought we will get wildcard refund for each of them. Didnt know that doesnt work for this format. So i basically lost 12 rare and 4 mythic wildcards. Can you please undo the action of crafting those cards on my account. Would really appreciate it. Thanks in advance.
Kind regards,
MIlos Bilanovic3 votes -
Unable to open vault despite being over 100%
My vault progress is currently above 100%. However, when I click it to open the screen goes black and shows the message"Waiting for server"for a few seconds and then goes back to the front page of Arena without the vault having openend and with no wildcards being added to my collection.
Restarting the game does nothing as the same thing just happens again.
3 votes -
Lutri / Pyrokinesis Bug
my opponent had three creatures with a combined toughness of 8 (a 2/2, a 2/3, and a 3/3). I wanted to cast pyrokinesis from my hand, copy it with lutri, and destroy all three. When I cast pyro, I selected all 3 creatures, putting 2 dmg on the 2/2, and 1 dmg each on the 3 toughness creatures. Since lutri says I can change the targets of the spell, I believe I should’ve been able to put the remaining 2 dmg on each of the remaining creatures with the pyrokinesis copy. However, the copy would not allow me to submit…
3 votes -
unable to purchase anything from the store
Unable to purchase anything from the MTGArena store for the past two weeks or so.
I´ve tried various debit/credit cards, Paypal won´t go pass the "confirm you´re a human" step.
I reinstall the game and nothing seems to work!3 votes -
Early-access streamer event
As MTG is a really competetive game it feels quite bad to have a select few people have "early-access". It doesnt seem fair to have people already have limited experience when anyone can play, in constructed i guess it doesnt matter that much.
To me these kind of events destroy the competetive integrity of MTG. I dont understand why you dont just host prerelease events like its been before MTG Arena. Never seen something like this in MTGO ever and i do doubt that people are happy to watch the new set draft and not beeing able to play it…3 votes
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