MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2828 results found
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"A deck can have up to 9 cards named Nazgul" not registering
I have an existing Sauron, the Dark Lord brawl deck which contains 9 Nazgul cards. As of a recent update, the deck will not allow me to play it and states that "this deck has too many copies of a card." The only card I have multiple copies of other than basic lands is the Nazgul cards as I have exactly 9 in the deck. The card still reads "A deck can have up to 9 cards named Nazgul," but that feature is not registering in the game.
7 votes -
Unable to use Brawl Decks from Quest reward.
I had a quest that was supposed to unlock 1 Brawl deck for completing 5 unranked Alchemy games. I completed this quest, but the Brawl did not unlock. I see example decks in my deck list, but I am missing the majority of cards for these decks.
I do see 5 example brawl decks, but i'm not able to play any of these because they require wildcards to create cards in order to use any of these decks. The quest reward stated that I should have been awarded 1 random brawl deck.
5 votes -
Split Deck format
Why not trying special format for MTG - where each player playing with 2 decks (one with lands and one with playable cards) instead tradicional one deck (where lands and playable cards mixed).
For example - instead one deck with 60 cards, player have 2 decks: one deck with 24 cards (only lands), and one deck with non-land 36 cards. When player draw, scry, search, surveil, etc - he choose deck as wish (and after this draw/look/shuffle chosen deck). When player take start hand - he take whole cards from both decks, in combination he want…1 vote -
Unable to Select The Bargler Title Bug
Hi! Ive completed the vanilla achievement for yargle day many timese and its still not ccoming through. The even is now over and i want to know ill get the achievement since it was the laat of the 5 i needed. Thanks!!
The event is over, so it didn't give me the title.
but it won't let me select it in game, hence my saying it didnt work. T
5 votes -
Growing orange background behind deck image
Within the deck builder, every time you change the avatar or card sleeve for a deck, the orange background that is displayed behind the deck image gets bigger and brighter, see attached screenshot.
Note, this issue was identified and fixed 6-12 months ago, but has now returned.
2 votes -
Cards not in my deck are in my deck when playing
I have a “dragon” deck with red/white/blue, no cards exist that can “create” cards into the deck during gameplay. I have had cards with the wrong colors (black/green) appearing in my deck during the game. Totallly bizarre and has cost me a couple of matches
1 vote -
Unable to play Instants on my opponents turn
I'm unable to cast instants or flashed spells during my opponents turns.
22 votes -
network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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Zrzut ekranu (667).png 34 KB -
Screenshot (4).png 39 KB -
UTC_Log - 09-08-2023 11.22.37.log 411 KB -
Screenshot_20230701_152901_Magic.jpg 82 KB -
Screenshot_20230607_171437_Magic.jpg 84 KB -
Screenshot_2023-04-23-21-02-44-390_com.wizards.mtga.jpg 84 KB -
MTG Arena error.png 8 KB -
mtga network error unable to get collection.png 65 KB -
Screenshot 2023-02-07 at 22.32.13.png 31 KB -
Screenshot 2023-02-07 at 22.32.13.png 31 KB -
network error - unable to get collection.jpg 13 KB -
Névtelen.png 16 KB -
downloads_20221019_183816.log 807 KB -
Log20221019_153657.log 2 KB -
Screenshot_2022-10-19-12-10-19-36_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 34 KB -
Screenshot_2022-10-19-09-51-53-26_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 108 KB -
Screenshot_2022-10-19-09-51-49-81_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 85 KB -
Network Error 2.jpg 50 KB -
Network Error.jpg 37 KB -
Screenshot_20221019-094745.jpg 107 KB -
Screenshot_20221019-094740.jpg 84 KB
533 votes -
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Deck limit expansion system
With Multiple Set releases and frequency, 100 deck limits is not doing it anymore. Devs sent out new decks which count against limit sizes --even though they say it does not-- multiple posts have been about this, as a player of over 5 years, we should have a way to expand the Max number or the categories...or each category should each have their own limit#.... I have Decks for Historic from 2019...and to constantly have to delete or save text files in 2025 is not ideal, Please give us a larger limit given the amount of sets, and…
6 votes -
"A deck can contain anynumber of CARDNAME" cards are not working
Cards that are allowed more than 1 of in brawl (And I assume 4 of in other constructed sets, I have not explicitly tried) are registering as invalid. I have a Tempest Hawk deck and a Nazgul deck and both are now invalid this morning due to having too many of those cards in their respective decks.
To recreate, create a deck and add 5+ Nazgul or 5+ tempest hawk.
This is on the PC client.
The decks do not appear when you want to chose one to play, and appear as decks with errors when viewing…7 votes -
Shadowborne appostles deck not working in brawl. Error message read "Your deck contains too many copies of the same card"
After the newest patch, I tried to play brawl with my deck that contains 33 shadowborne aposttles. The deck appeared as invalid and when i checked the reason the deckbuilder said that the deck contained too many copies of the same card. no changes made to the deck before patch and suddenly it just didn't work. 2025.49.50.9127.1160287
4 votes -
Draft deck save corrupted, cannot edit deck or play in event
I entered the Avatar premier draft on Arena, drafted my deck, and edited it. My phone turned off while saving the edited deck. Now when i open it to attempt to edit it, or when I attempt to play in the event, i get a neverendinf “waiting for server” message. My other decks can be edited and i can play other events and formats without issue, but I can’t play this draft event at all.
2 votes -
Repeated GREerror when playing old deck
I wanted to show my friend this old cheesy combo deck I used to play by pulling it into a bot game, but I got GRE error twice. Once when playing Mastermind's Acquisition, but then again in the next game after just playing guild summit. Seems replicable with this deck.
3 votes -
draft deck order bug
I experienced a bug where the deck order was wrong. After one mulligan I put a card (a card which only one-of was in the deck) on the bottom of the library. No deck searching occurred in the match. However, I still drew that card after several turns. I check again after the match to confirm - and there was only one in the deck.
This appears to be an error in the deck ordering on the server side - I have attached the .log but this doesn't seem to be a client side issue.
I haven't been…1 vote -
Invalid Deck: Decks cannot have more than 15 cards in the sideboard. It says this when I have more than 7.
Invalid Deck: Decks cannot have more than 15 cards in the sideboard. It says this when I have more than 7.
25 votes -
unable to get collection
When I start the client, after 1 minute of loading, I get the error: "Network Error: Unable to get collection." I get the same error on both Windows and Android.
9 votes -
Green Achievements in Starter Deck Duel
Hi! I've been using the UG deck in starter deck duel to get some of the achievements. I was able to make progress toward (and complete) "Fighting and Biting" just fine. However, in my most recent game, I was able to get a Deepfathom Echo up to 33 +1/+1 counters thanks to Bristly Bill and a patient opponent. I swung with the deepfathom echo, then conceded the game. To my surprise, I did not get the achievement for "Count the Counters" or "No, Bigger Than That" despite meeting both of those requirements. I am on a PC running Arena through…
5 votes -
Deck invalid for having multiple cards with the statement “a deck can have any number of cards named” Cid Timeless Artificer in my case.
Deck error in Brawl (historic) saying having multiple Cid’s in my deck.
4 votes -
Unable to join premier draft
I keep getting locked into "Network Error: Unable to join event" for Premier draft. Now, I can't play anymore.
Then, I tried to submit this bug and got a 404 error.
14 votes -
Brawl Deck Invalid for having multiple of the same card with “A deck can have any number of cards named” Cid Timeless Artificer
I have 13 Cid’s Time Artificers in a deck and since the new update Arena is saying I have 12 invalid cards and won’t let me use the deck.
6 votes
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