MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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428 results found
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No Fleem...
Hello! Thank you for a fun event!
I am also missing Fleem cosmetics after pre-ordering the mastery pass and opening much more than 10 Through the Omenpaths packs before the deadline.
Thank you in advance!1 vote -
Brawl doesn't let me use multiple copy cards
- I tried playing historic brawl with a Karumonix, the Rat King deck that I have been using for a while (played just yesterday with no issues)
- The deck was missing from the list of usable decks
- Upon looking at my deck collection, I found that it was flagged as invalid
- Checking the decklist revealed that the game took issue with the 33 rat colonies in my deck (when I tried exiting the deck editor, the game displayed a message that "This deck contains too many copies of a card"
- I tried the same thing with Shadowborn Apostle and Hare Apparent:…
8 votes -
Can not complete EoE collection.
I'm trying to collect 100% of EoE. On the set collection page, it's showing 99% and that I'm missing one colorless rare. When I try to search for the last uncollected card, nothing comes up.
3 votes -
sheltered by ghosts bug
Opponent used Sheltered by Ghosts on one of my creatures. I killed the creature enchanted by Sheltered to get my creature back. However, it does not come back. There is a blank spot in the battlefield that was supposed to be for that creature. Then in game 2, my opening hand is missing a card, which I believe is supposed to be the creature that did not come back in game 1. Also for games 2/3, it seems there was a domino affect from this bug that caused the stack to stop showing in the UI.
8 votes -
Jump In cards not appearing in collection after use in matches
Cards that I played with in Jump In are not appearing in my collection, nor appearing when searched for crafting. Namely I picked several packs focusing on getting the master firebender Zuko twice, Airbender Aang (mythic white) and Katara (water ending 6 version} and don't have any of them. Nor Iroh Dragon of the West. There are also smaller cards missing despite having played with them in the jump in event.
6 votes -
Paradox Engine Isn't Banned
Not sure how you missed it but Paradox Engine is completely legal on Arena in Historic and Historic Brawl. It's banned in Commander for a reason... there's no way you should be allowing it in Brawl. What's the deal? Sheoldred is too powerful to include but cards like Ulamog and Paradox engine are fine for a fun and friendly experience???? Why?
51 votes -
Set Completionist II achievement not triggering after May 10th update (Reprint Collection Improvements)
I'm trying to complete Outlaws of Thunder Junction (the standard version; not alchemy), but the achievement won't trigger.
- In the set collection overview, it shows the set as fully collected (see image)
- When browsing collection and setting a filter to Collected 1x, 2x, 3x it shows Terror of the Peaks (see image)
- Typing set:OTJ q<4 yields the same result
- Opening a Mythic Booster gives me 40 gems (shame about the 1,300 gold, but wanted to be thorough)
I own 1 copy of TotP from M21 and 3 from OTJ. With the recent update, that now counts as 4 of either…
12 votes -
Opening Gems in Packs without having the full set
Hello, I just bought 45 packs, and opened 48 packs for Through the Omenpaths. I received a single gem even though I had no other cards from this set. I'm still missing most of the Rare cards in the set.
3 votes -
How about a "Clean" Format without any Universes Beyond
Universes beyond ruins Magic lore and immersion for me. As long as it was contained in secret lairs or non standart rotating products i didn't mind it, but facing half a year of franchised cashgrabs infalting standart makes me want to quit standart alongside arena on the spot. Universes Beyond is prepetually banned on our paper magic tables unless its a cosmetic only type card. The sets seem unnaturally pushed and the main reason for me to play magic for decades was the uniqie lore and contained universe. I would rather opt out of any format where they are alowed.…
4 votes -
My set collection section has a mistake
In my "set collection" section there's a mistake, in particular in my Final Fantasy collection I completed the uncommon cards, I have at least 1 copy of the 109 uncommon cards but the summary shows that still 1 card is missing. This should have been an error happening when I crafted the last uncommons that I was missing using my wildcards. Even if I go to the "collection" sub section and I filter Final Fantasy set, uncommons and not collected it shows nothing (images attached as proof) and also if I count the uncommons one by one I have…
7 votes -
No golden pack when I bought 10 mythic packs
yup no golden pack... its missing!
1 vote -
no orange buttons
I had to concede sealed game because all my orange buttons are missing (on PC). Cant keep my hand (timeout start the game), cant use active abilities or even close watching graveyard. I cant play and didnt have other choice than concede. Give me my gems back
3 votes -
Cards removed from Arena Direct card pool
entered the modern horizons 3 arena direct this morning at 9am MST, I opened up the packs and was taking a look at the rares. After clicking to the next screen to build my deck, a few of the rares that it said I opened were not in the card pool.
One of the rares that is missing is “Abstruse Appropriation” which I know I saw in the pack opening. (see attached screenshots to see it is not present in the card pool).
Not sure how this one can be resolved, but I guess a refund of the event is…
11 votes -
Store Bug
I paid for cosmetic in arena ,I paid 2,500 gold for appa the pet and when i go put appa in my profile it says its locked and i did not buy it ,I spent 2,500 gold fr something and now cant even use it
2 votes -
Unable to take game action
Opponent passed turn, I was unable to take any game actions or cast spells. Turn tracker in bottom right was missing, my timer started ticking down. Restarted the app but by the time I got back in it had skipped my turn, lost game because of it
6 votes -
Alchemy packs
EOE alchemy packs are not giving correct rare cards. I'm still missing rares from EOE alchemy and EOE standard. I just opened two packs, and received gems instead of rares. I should have received EOE alchemy rares, or if EOE alchemy set complete should have received EOE standard rares.
3 votes -
Reconnect latency unacceptably slow
When reconnecting, after the loading screen is gone, it always takes at minimum 20s of 'Currently Waiting' before it finds the match. This seems unreasonablly high, especially considering that the client has already detected the match in progress. It's also significantly slower than it used to be (10s) and significantly slower than matchmaking time (usually ~10s).
Usually, this results in me missing a turn, and, if I'm really unlucky, missing a land drop (which is basically game over). Combined with a forced client restart when changing connections (the game hangs indefinitely on 'waiting for server connection'), this is a really…
4 votes -
Still waiting on Fleem
Hi, I opened at least 10 Omenpath packs prior to September 30th, and the Fleem cosmetics were supposed to be sent out on October 1st. It's currently October 2nd, and they still don't appear to be in my collection. I understand you all must be busy but can we at least get an update as to when they might be arriving?
12 votes -
BO3 UI White Out graphical glitch
This has happened on both SteamDeck and Apple devices. UI will bug out (top menu bar is all white and logos are miss scaled and misplaced. During side-boarding in BO3, the deck list is all white (with white text on some cards/qty) which makes it challenging to sideboard. This bug seems to be triggered between rounds in a BO3.
This has been an issue in BLB and DSK25 votes -
Shop doesn't work
Shop doesn't work - just get "missing link" when trying to pay
1 vote
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