MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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241 results found
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A way to review owned alternate arts please.
As an example today I got Rhythm of the Wild from a TMNT pack. As I am a new player and play in Standard with cards I'm familiar with so far I don't dabble much in Historic. The new deck builder defaults to standard, so it was kind of hard to find this card I owned and wanted to play. I'm sure there are others I might have forgotten in winning styles from Midweek Magic, opening them in a pack, or purchasing them when they were on sale in the store.
These are cards I would potentially spend my wildcards…
1 vote -
Login
I don't like that I have to log in with my email and password every month it's very annoying and your user experience suggests to me that you're not even an application but a ****** product that I use where I'm guaranteed to struggle with remembering my password and using it every time I have to login. Why even have an app if I'm not logged in every time that I open it I might as well use the browser version of what your magic the gathering arena does. I also struggle with being in the middle of a match…
1 vote -
Draft crashing repeatedly
After installing the latest update on my android device, I entered a draft. As soon as the draft started, the app crashed. I restarted the app and it crashed again. I cleared my cached and restarted again and this fixed the problem but only after I missed an entire pack of the draft. Please refund my gems.
1 vote -
crash
During two of my cube drafts the game has crashed on PC while in a draft. Specifically this happens when you are dragging a card in the pack to be placed in the deck area and the timer runs out. When that happens the game picks a random card and freezes up. It then gives you a "unexpected pick error" and the game closes out. This has happened twice accross two drafts so it should be reproducible.
1 vote -
Store Error
I bought "NEW" Arcade Styles of TMNT 4 card pack for 8000 Gold from store on March 4th. It took my gold and removed it from store BUT I did not get them. I own the physical card of one of them. Either way I do not see this style listed in my library. Please issue my 8000 gold back or fix issue. Thank you. I play on PC and Mobile.
1 vote -
Bug
The recent season that ended, I had logged in for rewards and finished in Diamond. At reset the game put me back to Gold 3 for the new season which is fine. I play a game or two in the new season and closed my game out. I logged back in when I got home on my pc and the system put me all the way down into silver singed of keeping me in gold. How can I justify this or get compensation for now having to grind back up to where I initially was?
1 vote -
Traditional Draft Strixhaven Missing First Pick
I was playing Traditional Draft for Secrets of Strixhaven, and I had selected my first pick but not confirmed it. I switched to another tab and when I switched back, I was on my third pick, with only one card in my pool. My first pick was gone and did not appear even after the draft. Checking my draft logs confirms the same, that I did not take a card in the first pack. I am not sure what the cause of this missing card and auto pick of my second pick was.
1 vote -
week 3 of client stuck on "waiting for server" spiel
OS: mac
issue: as per title, after ANY and EVERY match (regardless of type, ranked, unranked, event) the client gets stuck on the good ol' Bu ll sh it "waiting for server" screen. (henceforth WFS) game sounds still perform regularly (quests, rewards, yada, yada...)
ONLY difference with regular client behavior (aside the whole step-sister thing): the loading circle of WFS appears to be double stacked (background greyed out instead of black) and the background wears off when the WFS screen should fu ck of f.
expected behavior: WFS regularly wears off, or better still doesn't show at all (we all know it doesn't take…1 vote -
draft bug
Dear Support,
in a Premier Draft i encountered a Bug, which derailed the draft completly.Durning the Edn of Pack one i tried to pick a Formidable Speaker. I saw that thecoloring when you select a card didnt appear correctly. Then after some fast clicks after another an error mesage appeared, which i clicked away as i still was panic clicking. Then I got the Window "Wating for the Server..." Nothing happened. When force quit the programm and logged in again... the draft was already in its last picks. Including the Message it took all bout 30 Minutes and the…
1 vote -
week 4 of client stuck on "waiting for server" spiel
OS: mac issue: as per title, after ANY and EVERY match (regardless of type, ranked, unranked, event) the client gets stuck on the good ol' Bu ll sh it "waiting for server" screen. (henceforth WFS) game sounds still perform regularly (quests, rewards, yada, yada...) ONLY difference with regular client behavior (aside the whole step-sister thing): the loading circle of WFS appears to be double stacked (background greyed out instead of black) and the background wears off when the WFS screen should fu ck of f. expected behavior: WFS regularly wears off, or better still doesn't show at all (we all know it doesn't take 1-5s to load…
1 vote -
week 4 of client stuck on "waiting for server" spiel
OS: mac issue: as per title, after ANY and EVERY match (regardless of type, ranked, unranked, event) the client gets stuck on the good ol' Bu ll sh it "waiting for server" screen. (henceforth WFS) game sounds still perform regularly (quests, rewards, yada, yada...) ONLY difference with regular client behavior (aside the whole step-sister thing): the loading circle of WFS appears to be double stacked (background greyed out instead of black) and the background wears off when the WFS screen should fu ck of f. expected behavior: WFS regularly wears off, or better still doesn't show at all (we all know it doesn't take 1-5s to load…
1 vote -
Card images not loading and extreme performamce issues
I joined a Power Cube Draft and experienced issues with rendering. ard visuals and performance.
Cards would only display the frame and background, except for alternate treatments which displayed more detail.
Between draft picks, my client would freeze for ~15 seconds and play the "card sliding into frame" sound consecutively the whole time. This prevented me from picking cards, which I couldn't see, for the latter portion of the pack. When the draft was complete, it took me multiple minutes to load the deck construction view, and interacting with it cause my client to freeze.
I'll attach some screenshots here.…
1 vote -
Hare Apparent, and "any number of cards named .." cards should be banned in Mid Week Magic Events.
We've all been there. Excited to try out a new format, and then you're just matched with one of THOSE decks. Hare Apparent is currently the worst offender because it's easily obtainable in Foundations
"a deck can have any number of cards named ..." should be banned from Mid Week Magic, because nobody is happy to see how their new deck pairs up against the kid who couldn't be bothered to do their homework, or research anything, and throws out the hare minimum to get by. Sure it's interesting to face it at other casual times as a rare challenge,…
1 vote -
Lower the cost of entry or give use bad match protection.
Entering the events for in game gold is too expensive, considering the amount that new players have access to and how quickly you get rolled 3 for 3 losses (which has happened to me every time, despite running a deck that has got me to plat) you cant join back for days or even weeks depending on how often you actually play.
it's a bad experience, it makes me not want to play or invest in the game, to the point that I've been actively checking out other TCGs for a better experience and have been dithering about whether to…
1 vote -
Issue with shuffling and mulligan system in SoS
I played 4 drafts in the new expansion (for a total of 24 matches) and in none of them I managed to have an opening hand with more than 2 lands. I have performed mulligans each time I had only 2 lands in my opening hand or after the first mulligan (if I still had only 2 lands) and I was never able to have a hand with more than 2 lands in it, except for 2 times (and still not the 1st drawn hand).
I've been playing drafts for years, building decks always the same way, with 16-17 lands…1 vote -
Balance de economía comodines/ Wildcards economy balance (english/spanish)
English:
I am writing to express my strong disagreement with the commercial and management policies that the corporation has implemented for some time now. I consider the mandatory investment of mythic and rare wildcards in cards that have reprints at lower rarities in other physical formats or editions to be a systematic abuse. Furthermore, the drastic alteration of power levels within formats without equitable compensation for users is deeply concerning.Below is a comparative analysis of the current state of the formats:
- Timeless: Initially conceived as a format with a power level similar to Modern (the Counterspell environment), it…1 vote -
f
This game is complete ********.
I've played enough matches to know the difference between bad luck and a rigged system, and this is absolutely not normal randomness. The game is clearly manipulated.
Every single time my opponent has powerful creatures, the removal cards in my deck magically never show up. Every time my opponent relies on enchantments, the cards I have specifically to destroy enchantments suddenly disappear from my draws. The odds of drawing some of these cards are around 20%, yet they consistently fail to appear exactly when I need them most.
Meanwhile, my opponents always seem to top-deck…
1 vote -
Product Suggestion
Title: Proposal: Optional “Timed Queue” (Chess Clock Mode) for MTG Arena
Overview
I’d like to propose an optional game mode in MTG Arena called “Timed Queue”, designed for players who prefer a consistent and efficient pace of play. This mode would use a shared time system (similar to a chess clock) to reduce intentional slow play while leaving existing formats unchanged.Core Concept
Timed Queue would be an opt-in playlist where each player has a shared total time bank for the entire match.Each player receives ~5 minutes total match time
All actions draw from that player’s clock
When a…1 vote -
Let Me Finish My Combo!
Magic: The Gathering Arena is at its best when I’m building toward a combo or setting up a big turn—but right now, that experience gets cut off constantly in a way that’s honestly really frustrating.
When my opponent concedes, the match ends immediately. I get why conceding exists, and I’m not asking for that to change. But the current system routinely kills the most satisfying part of the game: actually executing what I spent multiple turns setting up.
I can’t count how many times I’ve been one turn away—sometimes literally at untap—from finishing a combo or completing a specific win…
1 vote -
Color Masteries Achievements No Longer Being Awarded
I don’t know why achievements in the color masteries are not being awarded anymore. I had just gotten another one some days back, but either later that day, or the very next day (I can’t remember), I decided I wanted to try and get the last one I needed to complete the one for Green. I worked towards that until I succeeded, at which point it was not awarded.
I originally thought even though it had previously come up right when I’ve successfully accomplished it, that maybe I now needed to wait for the match to fully end. However once…
1 vote
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