MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
- ~ No ideas found ~
25912 results found
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MTGA Launcher was crash
MTGA Launcherがアップデートの実行でエラーが発生したようです。文言からは詳細はわかりません。
4回ほど起動しなおしましたが、現象は回避できません。1 vote -
Color battles are keeping me from playing
These color battles are so boring and I just want to play the game. These color battles already stopped me from switching from hearthstone a few times because I try to play magic, then get bored of the fact I have to do like 25 of these things? You probably lost a lot of money from me because of it.
1 vote -
combo tester
the ability to set up deck combo conditions to se how cards will combo off each other with out having to play a full test game till the conditions come up and see if it will play correctly as you would wish before making a fool out of your self on the battlefield with a bad combo or a un registered one in the system
5 votes -
3 votes
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Legalize Channel In Historic
I feel Channel could safely be unbanned in the current historic meta. Here are some reasons why:
1) It takes a very specific deck to work. Not all decks can run it
2) Tibalt's Trickery is not banned. While Trickery does have an element of randomness, you aren't losing the 10 life it would take to drop an Ulamog or Ugin. 10 life is a lot in the current format, which is partly why Beledross isn't seeing a lot of play.
Leading into the third point, Trickery has usually enough payoffs such as Ultimatums to almost guarantee Ulamog, or even worse, every time they go off
3) It's a lot of life. Spending 10 life to play Ulamog is powerful, and annoying turn 2 for the opponent, but he can be dodged around with lots of creatures, counterspells (common) or exiles (also common). It's also hard to consistently guarantee Ulamog/Channel in a hand. Ugin would be devastating, but Ugin could honestly be banned in Historic and there wouldn't be very many bad feelings since he's super powerful when he comes out early (And I realize that unbanning Channel would increase early Ugins, but I feel trading Ugin for Channel would be ok).
So overall, maybe let Channel roam free for a little bit and see what happens to the meta, with the possibility of a reban/other bannings if it proves more powerful than I believe? Thank you!
I feel Channel could safely be unbanned in the current historic meta. Here are some reasons why:
1) It takes a very specific deck to work. Not all decks can run it
2) Tibalt's Trickery is not banned. While Trickery does have an element of randomness, you aren't losing the 10 life it would take to drop an Ulamog or Ugin. 10 life is a lot in the current format, which is partly why Beledross isn't seeing a lot of play.
Leading into the third point, Trickery has usually enough payoffs such as Ultimatums to almost guarantee Ulamog, or even…
0 votes -
Mail-address change
When I wanted to change the mail address associated with my account, I was asked to send my user information (First, Last, User-Name, mail, billing-info) back through mail.
E-mail is NOT a secure means of communication.
Not only is there a risk of information leaking it is also not good for user identification because it did not require me to use my accounts password.
After the change I was even able to log in with the new address before verifying it.Please discuss a secure solution with an IT-expert.
As things currently stand I would not want to give you something sensitive like my credit card number.When I wanted to change the mail address associated with my account, I was asked to send my user information (First, Last, User-Name, mail, billing-info) back through mail.
E-mail is NOT a secure means of communication.
Not only is there a risk of information leaking it is also not good for user identification because it did not require me to use my accounts password.
After the change I was even able to log in with the new address before verifying it.Please discuss a secure solution with an IT-expert.
As things currently stand I would not want to give you…4 votes -
People forced to mute opponent to mute pets
Please allow us to mute pets permanently.
Even once you fix the mute/unmute issues that don't always work for pets I'd prefer to have no sounds for my pet or my opponents pet without having to mute them.
12 votes -
Lost quick draft game on network error
Lost quick draft game (the third) when Arena disconnected on network error, kick off me from the game then gave an "Asset error occurred" message on relogin, then I fount the game lost
2 votes -
Cant see my hand acept 1 card and cant keep the hand
Cant kreep my hands ...
Draw 7 sees 1 card and cant krep so mulliga.
Draw 6 but only see 1 cant keep
Draw 5 see only 1 cant keep and let the time go out .
My opponent can play but i cant and still have the screen With the one card and cant choke to mulliga or keep.2 votes -
I lost the game with life points and cards
I lost with life points, I don't understand I think that is a bug
The screen shows the last moment of the game and I have 68 life points
The last events of the game were the effects of the card "Angel of Destiny"3 votes -
NO LEVELING UP
WINNING MATCHES HASN'T GAINED ANY LEVEL IN OVER A MONTH AND I AM ABOUT TO COMPLETELY QUIT THIS GAME! I HAVE UNINSTALLED AND REINSTALLED IT TO NO AVAIL, AND THERE IS APPARENTLY NO EASY WAY TO INTERACT WITH THE CUSTOMER SUPPORT STAFF FOR A COMPANY I HAVE GIVEN THOUSANDS OF DOLLARS TO!
2 votes -
Opt to play in a pool where number of mythics are limited
There is nothing more frustrating, tasteless, and stupid than losing to a deck that has 15 mythic cards when you have 2. It's like playing chess against an opponent with 6 queens. Not to mention that it completely defeats the whole definition of the words "mythic" and "rare" when those cards comprise 75% of a player's deck. The automatic matching system seems to do little to prevent this kind of matchup. I would like to see an option where I can explicitly select to only be matched against players with the same number of mythics (and/or rares) in their deck as I have chosen to put in mine. I've given up on this game otherwise--too many pointless idiotic matches that were over before they even began.
There is nothing more frustrating, tasteless, and stupid than losing to a deck that has 15 mythic cards when you have 2. It's like playing chess against an opponent with 6 queens. Not to mention that it completely defeats the whole definition of the words "mythic" and "rare" when those cards comprise 75% of a player's deck. The automatic matching system seems to do little to prevent this kind of matchup. I would like to see an option where I can explicitly select to only be matched against players with the same number of mythics (and/or rares) in…
1 vote -
Recurring Draw
I have no log to add since I'm on mobile. I ha been experiencing a lot of Draw in Arena for mobile (Samsung S10 plus).
It's a terrible experience because climbing in ladder isn't easy and drop 400-500 position for a system failure are really frustrating.
Sorry but I'm Brazil and english aren't even my second language.Waiting for an answer.
Estrela82#50892
2 votes -
2 votes
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MTGA crash on Aksoundengine.dll before starting any battle after M21 update. Please share a working Aksoundengine.dll file
Hello,
MTGA crashes before starting any battle since last update.
Can you please share a working (older version perhaps) Aksoundengine.dll file so I can play again ?
Program lauch, with sound, but when I lauch a battle, after displaying future opponent it crashes specifying it is due to Aksoundengine.dll.
Game was working without error before the M21 update today 25th June.
I tried all options proposed in blog (install last C++ from MS VC_redist.x64.exe, KB2670838, change screen resolution, update graphic driver, update network settings...).
I also uninstalled, reboot and reinstalled MTGA Arena.
By itself the MTGA Application checked 5 time its elements to "improve stability" (it does this check every 4 crashes I think)". However error happend the same.
Only option I can't try for now is to replace Aksoundengine.dll because both links proposed to access the replacement file in the blogs are not working for me ( //73.gs/u/Zam5N.zip and //gofile.io/?c=bK9tCg ).
Like many, I am running Windows 7 64 bits with a Nvidia Card.
Please share the old version file or a working updated version of Aksoundengine.dll.
Thank you for your support.
Hello,
MTGA crashes before starting any battle since last update.
Can you please share a working (older version perhaps) Aksoundengine.dll file so I can play again ?
Program lauch, with sound, but when I lauch a battle, after displaying future opponent it crashes specifying it is due to Aksoundengine.dll.
Game was working without error before the M21 update today 25th June.
I tried all options proposed in blog (install last C++ from MS VC_redist.x64.exe, KB2670838, change screen resolution, update graphic driver, update network settings...).
I also uninstalled, reboot and reinstalled MTGA Arena.
By itself the MTGA Application checked 5 time…
11 votes -
Nokia 5.3
Hi there
I'm writting Just to report that my device, Nokia 5.3 has the requirements to run the Magic Arena Mobile, but still marked as not compatible in Google play store.
2 votes -
Keeps crashing
Game keeps crashing and I can't even make a log.
32 votes -
Mono red matchmaking issues
Hello i've been experiencing a matchmaking bug were everytime i que with a monored deck i just get matched with other monored deck. I have been able to replicate the "Bug" with 100% accuracy, if i switch to another deck for example a sultai ramp deck then the matchmaking seems to work as usual.
It seems like other players have taking noticed of this bug aswell since i've seen quite alot of redcap melee being maindecked .
For clarification i've only been experimanting with the standarplay que but there i've played around 20 games of monored and everyone has been vs another monored deckHello i've been experiencing a matchmaking bug were everytime i que with a monored deck i just get matched with other monored deck. I have been able to replicate the "Bug" with 100% accuracy, if i switch to another deck for example a sultai ramp deck then the matchmaking seems to work as usual.
It seems like other players have taking noticed of this bug aswell since i've seen quite alot of redcap melee being maindecked .
For clarification i've only been experimanting with the standarplay que but there i've played around 20 games of monored and everyone has…26 votes -
Can't declare blockers
When a computer player attached the game went into a state in which it is impossible for me to move forward. I am not allowed to declare blockers, and there is no way to resolve the attack. I cannot proceed so I am forced to forfeit the match.
9 votes -
missing mythic wildcards
I had 6 rare wildcards and 2 mythic wildcards, when I crafted 2 rare cards I also lost the 2 mythic wildcards
17 votes
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