MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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266 results found
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Can’t check deck stats on premier draft
When playing on ATLA premier draft on mobile, during deck building I am unable to check my stats. After tapping to see creature/noncreature spell ratios, color ratios, etc., when I attempt to tap the back button the prompt to change my deck name appears and I have to go do a different tab to go back into deckbuilding. It’s extremely frustrating and once back in the deckbuilding, all the cards in the pool are added and you start from scratch.
4 votes -
updating data
It says : "Error Updating Data - Please check your connection and try again".
after a new patch launched on Jan 26th.
I think this is a bug.
Thank you for your time and patience
67 votes -
network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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UTC_Log - 09-08-2023 11.22.37.log 411 KB -
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downloads_20221019_183816.log 807 KB -
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533 votes -
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Server Issues
Auto-conceding battles because of server issues. Checked own connections and network and no issues with anything outside of the MTG Arena app.
See log file attached.
54 votes -
Station
Station effects not being taken into account when game checks if you have any available actions and will auto pass your turn.
Id expect to be able to use station effects even if I "don't have any available mana" cards such as "the eternity elevator" that can be tapped for any color mana when fully station, even when stationing is available it's not accounted for when checking for available actions before passing phase.
1 vote -
Missing Mythic Card Reward
Upon reaching level 28 on my Theros mastery pass, I did not received the listed mythic rare card reward. I did receive the daily card reward that was awarded as a result ot the same game, but no mythic card. I checked my collection and there no new mythic cards added.
79 votes -
Trying to log in. Says can’t connect to server. I checked status it said everything’s operational. I tried logging out and back in as well
Trying to log in. Says can’t connect to server. I checked status it said everything’s operational. I tried logging out and back in as well
9 votes -
Quick Draft Quest No Progression
I decided to spend some of my gold to do the Quick Draft Quest (the blue one) and started a WOE Quick Draft event. After playing 3 matches I went to check on my quest progression, since I didn't get the reward prompt, only to find out that it's still at 0/3. Immensely disappointed as I won't have enough gold this month to do another draft and get the Halloween pet, so I'd have to wait a whole other month to attempt to do this quest again.
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Capture d’écran 2023-10-15 190734.png 2952 KB -
Screenshot_20231014_150928_Magic.jpg 964 KB -
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Screenshot 2023-10-10 at 1.27.43 PM.png 5500 KB -
Screenshot 2023-10-10 at 1.27.29 PM.png 5558 KB
302 votes -
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Bug: Snuff Out doesn't check the correct player when heisted
If you heist (or otherwise get to cast your opponent's Snuff Out) from exile, it checks if your opponent controls swamps and not you.
In the given log file, I two direct games were played to test this out.Bonus problem: the website wouldn't let me upload a .log file so I changed it to a .txt
4 votes -
Stuck at waiting for server
Whenever I try to login using my account, the launcher will go through preparing assets then it will give me an orange spinning ring that says waiting for server.
My Husband also has MTGA so I had him see if his game works, it does. his works fine on his computer. Except if i try to login on his computer it prepares assets then gets stuck at waiting for server again.
I spent 3 days going back and forth with tech support, changing settings, uninstalling, reinstalling, using different internet connections. They checked to make sure I don't have any bans…
284 votes -
Didn't receive mythic card reward from mastery
I was playing standard ranked and was going to hit level 29 on the mastery pass rewards. After the match, I gained enough experience for level 29 but I never received the mythic card reward from mastery. The Zendikar Mastery shows that the mythic reward has a check mark over the mythic card reward but I never received it.
45 votes -
Trying to log in. Says can’t connect to server. I checked status it said everything’s operational. I tried logging out and back in as well
Trying to log in. Says can’t connect to server. I checked status it said everything’s operational. I tried logging out and back in as well
8 votes -
Long opponent combo caused my timeout to get used.
An opponent had combo generating lots of card interaction. I checked the resolve all box to get passed it but stupid Arena kept pausing on every triggered ability over a minute. This caused Arena pop-up a timeoout fuse on ME! for an oppponent's combo taking too long.
If someone checks RESOLVE ALL get **** Arena to accelerate the resolution after the first few abilities. No one wants to sit through the same abilities triggering over and over for a minute or more.25 votes -
Regular Checks for Reconnect on Mobile
It's one thing to disconnect from a match because of your garbage mobile client, but to be sitting there with full client-side functionality and unaware of being disconnected until it's so late you lost an entire turn? In a monthly qualifier tournament no less? Disgusting. Fix this ****.
3 votes -
Unable to check Color Challenge deck
Whenever I attempt to check the deck for a Color Challenge, I get stuck on a loading screen that says "Waiting for the Server...", which forces me to restart the game. This occurs on both my PC and my iPhone. I note that I have already completed all of the Color Challenges previously, I believe years ago. This appears to be the same bug as the one reported here: https://feedback.wizards.com/forums/918667-mtg-arena-bugs-product-suggestions/suggestions/50631491-bug-game-crashes-when-selecting-deck-in-color-ch
2 votes -
log in
impossibile to log in ,always server status check .
13 votes -
fleem
During September, I got the mastery pass, did a pick two OM1 draft, and opened a number of OM1 packs. I checked for the Fleem cosmetics yesterday, but did not get an alert or see them in my profile.
19 votes -
I have not received the Fleem cosmetics after opening 50 packs and buying the Mastery Pass. Could you please check? Thank you.
I have not received the Fleem cosmetics after opening 50 packs and buying the Mastery Pass. Could you please check? Thank you.
5 votes -
Draw Bug
I was rank 644 around 1:50PM and wanted to play a match to help solidify my rank. The queuing time was longer than normal and when I connected it said I got a draw. I checked my rank and went done 300 ranks. So close to the season end it seems obscenely unfair that my qualification is now in jeopardy because of a bug.
35 votes -
More information, statistics, match history
It would be really great if I could display constructed match history (maybe even replay matches), see win rates of my decks, browse through draft deck history, some progress graphs etc. I would like to see all that directly in arena so I don't have to use some companion software or whatever. Also I am quite annoyed to check my Vault progress in Logs, it would be great to see the progress bar in Arena directly
27 votes
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