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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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540 results found

  1. Game Lagging/Crashing (possibly) Because of Infinitely Spawning +1/+1 counter tokens

    1. How to Produce the Bug: Put a +1/+1 counter on any creature

    2. Platform: PC

    3. When a +1/+1 is put onto a creature, it makes an infinite amount of them, which lags the game to the point of it being unplayable.

    4. When I put a +1/+1, it doesn't lag the game horrifically.

    5. No workaround possible

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  2. DRAFT BROKEN

    This is the second time I'm losing gems due to issue with draft, first when the game crashed during drafting and now whenthe event died and I couldn't play any games. Please fix this and return my gems back...

    3 votes

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  3. inescapable infinite loops should auto draw.

    I understand peoples hates for infinite loops, but they happen. I do agree with others with loops that have a potential end being optimized either speeding them up or skipping to a specific number of repeats.

    HOWEVER! My issue is more for loops that have no ends! In paper magic this results in an auto draw. If there is no way to end the loop the game needs to auto-draw instead of crashing the game. If a player has access to a spell that could end the loop either give them the option to draw, or end it after…

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  4. Crush while playing match

    While playing BO1 standard ranked match, crashed the game.
    Android can't get the log, sorry.

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  5. Kumano Faces Kakkazan

    Casting Kumano Faces Kakkazan on mobile (android) crashes the game. Was playing unranked pioneer at the time.

    2 votes

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  6. Cheaters

    Game crashed in mythic after I cast the winning play an no matter how fast I try to reconnect after the BS freeze the game will not relog until I time out even though it's less then a minute or the time it takes when a salty opponent who is roping.

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  7. Omniscience

    Whenever I play Omniscience or Omniscience is played against me with abuelo's awakening, the game crashes. When I tried to go back in the game crashes again and again until seemingly someone concedes or the Omniscience was gone when I'm back.

    This has made Standard rank literally unplayable for me as I auto lose to Omniscience. Please resolve urgently

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  8. Vincent's Limit Break

    Just lost few games in a quick draft because the game crashes every time I tried to play Vincent's Limit Break.
    After rejoining the match it was already new turn, so too late to recover.
    After replaying Vincent's Limit Break after rejoining, the same thing happened again.
    Played on Android Phone, never had problems with game crashing until this situation.

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  9. Daily and Weekly XP Missing – Support Says It’s Fine?

    I contacted support because I noticed that my mastery XP ends in 25, which doesn’t make sense based on how XP is awarded.

    To clarify:

    I’ve completed all daily quests since the mastery pass started.

    I’ve also completed 15 wins for the weekly XP, which should give 3,750 XP (15 wins × 250 XP per win).

    Daily quests give 250 XP per day, and weekly wins give 250 XP per win, up to 15 wins.

    So the total mastery XP should increase in big chunks—especially with daily quests and weekly wins fully done—and shouldn’t just end in 25.
    But my…

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  10. Draw Engine reading deck wrong

    I've had an account since the beta testing, and in the last few months I've had extremely statistically inaccurate game play. I mostly do drafts nowadays, and don't find this issue with any constructed or brawl game play, so I am curious why it specifically happens in draft rooms.

    Almost every time I play a spell that moves a card from my library to my graveyard directly, or have a draw and discard effect where a single instance puts a card into my hand, and then a card into the graveyard, my deck becomes... stacked? I've had multiple instances where…

    1 vote

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  11. Deterministic infinite loop with Ashaya and Mythweaver Poq should end in a draw

    Probably already out there, but adding more to it.

    Steps to reproduce: Have Ashaya, Soul of the Wild on the board and play Mythweaver Poq

    Platform: PC

    Result: A duplicate Poq is spawned, triggering landfall effects including its own (not the original one's because it's a "once" trigger) one before being evicted as a Legendary duplicate. And it goes on forever since it's not a "may" effect, even after both players' decision timers run out; and my game crashed, don't know about the opponents'.

    Expected result: Game drawn.

    Workaround: Detect it and draw the game? Since it's a two-card…

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  12. quick draft dissapeared

    My quick draft dissapeared, i was starting a game, then my game crashed, after that i had an update, after finishing the update my quick draft dissapeared

    2 votes

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  13. Scute swarm

    Scute swarm token generation wasn't showing the correct amount of tokens and capped at what it showed at around the screenshot below. After this my game slowed down progressively more and more and timeout was being shown for me as he was playing lands and generating more scute swarm. Made my phone very hot and made my music player stop and eventually crashed my game.

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  14. VERY URGENT CONNECTION ISSUE

    The same problem as always. The match suddenly crashes WITHOUT ANY REASON, because I have a 5G connection and I haven't any problem with ALL other apps. This time "Waiting for the server" is currently lasting for a very long time and the app seems not capable of reestablishing connection. PLEASE SOLVE THE PROBLEM! Do you hear us? Do you care about the game problems?

    3 votes

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  15. mythweaver

    Mythweaver Poq plus Ashaya, Soul of the Wild creates an infinite loop wherein the two cards see each other and crashes the game without any interaction from the players

    2 votes

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  16. help redirect bug

    Oh yeah.... so when trying to report a bug... it continually redirects... that's fun. Especially after the client crashed and then bugged... and then several bugs for sign-in etgc...

    2 votes

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  17. Mac app completely broken, doesn't open

    The mac app is completely broken after most recent update. It gets to loading the card database and then crashes out.

    I've tried uninstalling and reinstalling and still get the same issue.

    2 votes

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  18. My season rewards were not received

    My season rewards were not received, I am still in Mythic, which took me much suffering, now earlier this evening july 29th I opened the egg in my arena in pc, then the game crashed, not only I was not able to see beyond the first page, I never knew what actually was given, then My rank is still mythic and I only got the 3 auto packs, no 5 packs from mythic rewards given.. please help me.

    3 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  19. Sabotender

    Whenever I have sabotender and play a land, my game crashes and forces me to essentially forfeit the match, it's rather frustrating as instead of actually being able to act and take advantage of sabotender. I just lose.

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  20. Iroh, Grand Lotus does not work with Gran-Gran

    When casting spells with Iroh, Grand Lotus, cost reduction is not correctly applied. I had Gran-Gran with exactly three lessons in the graveyard, which means I should be able to cast them (at least the first one) for their flashback cost for 0. MTGA removes the spell from the graveyard before the mana cost is paid, which turns off Gran-Gran's cost reduction, making the spell cost 1, and returning it to the graveyard. Perhaps not coincidentally, the client crashed after the game ended.

    3 votes

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