MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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823 results found
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Unable to sideboard in best of 3
Unable to use the sideboard in best of 3. I tried to sideboard and the cards won’t get added into my deck. If I take a card out I cannot readd it either unless I clear the app and reload it
39 votes -
Unable to Connect, Login, etc. Authentication failed: Timeout.
Unable to Connect, Login, etc. Authentication failed: Timeout. Waiting for server. There's a white box spinning. Game has been working all day. Took a break and now it's not working.
33 votes -
Can't sideboard in Historic Metagame Challenge Bo3 Event
I can't access my full sideboard in the Historic Metagame Challenge Bo3 event. In Ranked historic Bo3 it's fine, but in the event it added an additional Lurrus of the Dream Den to my sideboard. Because of this I can only access my Bo1 cards and am locked out of my full sideboard
5 votes -
Unable to Purchase Gems with Paypal
Unable to Purchase Gems with PayPal. Tried multiple times and the only screen that comes up is 'Just a second" with the spinning circle. Tried twice, same thing. Went into my PayPal account directly, no activity showing so far. Assuming not going through?
17 votes -
Unable to select creature to attack/defend
Unable to select creature to attack/defend - during game event after recent update.
11 votes -
Quick Draft Play Three Matches Challenge Broken
Like others have posted (from at least 2 years ago it seems) the Quick Draft Challenge to play 3 matches does not count the quick draft matches that I've played. According to comments on Reddit, it seems like the challenge might be linked to a past event, hence why it is not counting for EoE currently (and again, other comments point out that it's been broken way before EoE released).
1 vote -
Unable to cast spells at instant speed
During game 3 in Traditional Draft, I was suddenly unable to cast spells at instant speed. Could not trigger Ninjuitsu, and could not cast a Spell Pierce to counter my opponent's bomb. This caused me to lose the match-up.
26 votes -
Unable to connect on wifi
I play on Android and PC. When I am on WiFi I cannot connect. Either the servers fails to connect or get unable to get collection.
However if I put my phone on data I can connect and play as normal.
Tried putting my pc on personal hotspot but no dice though I think that may be a setup thing.16 votes -
Sparky's Challenge No Reward After 3rd Win
Noticed "Sparky's Challenge" in the events tab, and had time to kill so decided to play it. Got 2 victories rather easily, and collected a card reward after each. However, after my 3rd victory I was taken directly back to the home screen with no "random cosmetic" reward, and "Sparky's Challenge" completely gone.
I manually checked my cosmetic inventories one by one, and nothing new is present. Tried closing the game and reopening it and repairing the files, still have the same issue.
Feel I was robbed/cheated a bit. Not cool.5 votes -
unable to purchase anything from store
Tried purchasing Bundles and Gems from the store the past 2 weeks, however once I click purchase. The screen is stuck on a "Waiting for Server" loop and I'm unable to complete the purchase. Any feedback or support to correct this would be very helpful.
I tried to purchase some of the outlaw junction pre-release bundles and the Mastery Pass bundles while they were on sale but were unable to, which was unfortunate.
9 votes -
Liliana Vess / Challenge III Bug
Liliana Vess / Challenge III Bug.
Im in the middle of the Fight. Its the Turn of the Bot. but It wont play any cards... and there is no time penelty?!?! wtf.
I waited 15min in the screen atatched to this post... nothing happend the bot refuses to play a card.....1 vote -
Unable to play after reconnection
- Lose connection and reconnect after 10 sec in a ranked game
- Click 'Reconnect' button
- Notice Timer stops on your opponent and you are unable to continue
- Version 2023.27.10.4623.1013452 PC Windows
7 votes -
unable to login authentication failed
When I open Arena, it opens to a black screen that reads "Unable to Login. Authentication failed for kodama-llama: An exception occurred"
I have tried logging out and logging in and uninstalling and reinstalling to fix the issue, but neither works.
9 votes -
i cant side board cards
during the metagame challenge event, the side board screen did not show the cards and I was unable to exchange cards from the deck with the side.
53 votes -
unable too authenitcate i cant log in game
game keeps saying unable too authenicate so i cant log in
7 votes -
Unable to access my account
Unable to access my account. I play on iOS tablet. Every time I try to connect I get a black screen that goes to unable to connect , then gives 3 options , check status and, reconnect, or log out. I check status and it says operational. I try to reconnect and all I get is a black screen. I tried to log out and log back in and get the same screen.
5 votes -
"Unable to get collection" error message
The infamous "unable to get collection" error message is back, which is preventing me from accessing the main menu.
I'm unable to connect to MTGA on both iOS 18.1 and macOS 15.1
The following troubleshooting steps haven't resolved the issue:
- Restarted MTGA app
- Logged out + back in to MTGA
- Tried macOS app + Epic Games Launcher
- Tried wifi and 5G connection
- Restarted PC + mobile
- Flushed DNS
6 votes -
Unable to use Wildcards
I am unable to redeem any of my wildcards, I have 6 rare wildcards and am trying to craft even 1 rare and am unable to do so.
3 votes -
Match Draw effecting Challenge Progression
I just finished a match that ended up in a Draw. Of course it isn't end of the world as I'll play more later, but my daily challenge didn't progress from the draw whatsoever.
If the match needs to end in a draw because of resources being overused, I get it. The challenges should still progress either way, I played my cards fair and square.
Attached log file.1 vote -
Unable to Select Card in Premium Draft
I would like to request a refund on my draft due to a bug in the client that caused me to lose out on a key card.
- Give us the steps to reproduce the bug:
- enter premium draft
- select cards normally until pack 1 pick 6
- drag vampire interloper towards my deck, but then put it back
vampire interloper visually disappears and is unable to be selected or dragged into the deck.
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Note which platform you’re using (PC, Mac, Android, or iOS)PC - Version 2021.9.0.3880.888241
Enter the actual results you’re experiencingas a result i was unable to pick…
105 votes
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