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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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266 results found

  1. Random Shuffler

    I was playing Arena today, I play and enjoy the game A LOT. I mean no disrespect by this post I just would like an explanation.

    So I usually just play historic casual matches. But lately (past week or two) Ive been getting into games where the opponent concedes immediately, or they are AFK and the timer forces them to concede. Like 9/10 they would concede before the first card is even played.

    So I decided to try ranked, to see if there was less of that going on.

    (I play life gain mainly. Its a 60 card custom deck…

    12 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  2. automatically leaving match without being able to check the feild

    stop auto exiting matches this only promote cheating and cinfusion,im trying to heck the feild to find iut how a guy trun with a55 flyer did 20 damage in a single 5 attack i cant now because any touching of any kind remives me from the match, i tried clicking the tiny little vuew battlefeild and instead it exist, cant get a match to load to start page but yyou can clear it without even touching. being completely unable to read opps cards and check what theyve done is malarky, im encountering unexplained phenomina in every 4th match, and have…

    1 vote

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  3. Collection Count Incorrect

    When viewing 'Collection' in my 'Profile' on Mac, for the 'FINAL FANTASY' set I am shown to have collected 108/109 uncommons, but when I check my collection I have collected all 109. I expect the count to be accurate.

    5 votes

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  4. Give us an option for removing opponent card highlighting

    We need two quality of life updates. These need to be in the settings and toggle options.

    1. Currently when our opponent puts their mouse over a card it highlights the card. This is annoying, we do not need to see this. Setting to turn it off.

    2. Anonymous name mode setting. 99% of players we do not need or want to see their names. Give us a setting to turn off their names so it's anonymous.

    Then make a match history list that shows us a history of the last 20 players we played against. There we can go to this…

    7 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  5. account issue

    I had preordered omenpaths mastery pass and i did not receive fleem cosmetics. I ordered before the announcement. Would you please check, thank you.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  6. Game crashed and I cannot reopen it.

    The game crashed during my draft game. I am now getting the following error message "an error occured. Please restart or exit the application". The options check status, reconnect or exit. Reconnecting produces the same error message as does exiting and restarting the game. I cannot add the log as I cant open the game to capture it.

    6 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  7. card shown as first collected already

    Hello,

    I would like to report an error I got recently.

    As I opened an EOE booster pack, I got the card VIRUS BEETLE. It was shown to me as FIRST, even though I had 4 of them already. I collected 4 of them in another set before, then I crafted one of that card as EOE so I got 4 EOE copies of that card too. I think the problem is that the cards drawn already are checked and not the existing number of them. So it was my FIRST drawn card of that set but not the first…

    6 votes

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  8. Sparky shows up after update even for players who have the tutorial complete

    Sparky shows up after update even for players who have the tutorial complete
    Its not fixable by uninstall install and it's not the equipment I use. I use a android 15 mobile phone and this occurs to me in mobile I haven't check in pc but from what I see here other players same issue with pc. Fix when you can please arena IT team. It seems to be on your side.

    5 votes

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  9. cube draft

    Joined a cube draft and clicked ready but the pod never launched even though it showed everyone else as ready. I tried restarting arena and it simply said connecting to server for several minutes. I checked my WiFi connection which seemed to be working just fine. I waited about an hour and retried and now I lost the 4000 gold for the event and don't even see if as an event when I navigate to the events tab.

    5 votes

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    1 comment  ·  Events  ·  Admin →
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  10. Trasmogrant's crown and cost reduction

    Trasmogrant's crown has two equip costs and it looks like Arena handles assuming if the Black mana can't be paid, to ignore checking for the 2 generic.

    Normally, that's logical. But Firion and warwhip in standard both can reduce the cost of the generic equip to zero. But Arena will skip through phases assuming you cannot do anything.

    You can work around this with full-control, but it's a pain.

    To recreate, reduce equip cost to zero and spend all mana. Play will pass to the opponent as if you can't do anything. And the crown will not gain a highlight…

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  11. Incorrect Rules Interactions - Lost in the maze + station = sporadic bug

    Steps to reproduce.
    1. Station Land in play
    2. Lost in the Maze in play
    3. Creature "A" in play
    4. Use station ability on land with Creature "A"
    5. It has the text box of "Hexprooof" BUT does not have the graphic (this part does not always happen, when graphic is present it truly has hexproof, but otherwise it will say hexproof but it can still be targeted
    6. When hexproof graphic is not visible BUT the card say it has hexproof, it can STILL be targeted.

    1. Step-by-Step with Rules Layers

    Station Activation:
    You activate a Station ability (e.g.,…

    1 vote

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  12. Arena crashed while drafting

    I was just drafting Spiderman pick-two draft when Arena logged me out mid draft. I got presented with the screen shown in the sent file. This has not been solved yet. When I press reconnect I am presented with the same screen, when I log out and back in again I am presented with the screen once again and when I close the game and reopen i am also presented with the screen. I have checked extensively and found out it is not a connection issue on my side. This has resulted in 900 gems wasted on this draft.

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  13. Packs did not open when I selected "Open 10 Packs" but my available packs counts dropped by 10

    Traded in 45,000 gold, received packs and bonus card. Opened 20 packs, no problem. Opened next 10 packs, took a while and flashed a pop-up that said "Ok". Tried it one more time, same issue. Noticed by count of available packs had gone down my 20. Checked my card collection, doesn't appear that I received any cards from those last 20 packs.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  14. Show All Set Versions of a Card when Expanded

    Show all set versions of a card when expanded although the sets are checked in the list. Maybe could put a checkbox "Show all versions".

    3 votes

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  15. Can't manually assign combat damage

    I was playing against a Clavileno. I attacked with a 7/7 (that I really needed to attack with, for trigger reasons) and they blocked with 3 creatures affected by his ability. I wanted to assign all combat damage to one of them, because if they made 3 tokens I would have lost the game. The game REFUSED to let me change the damage assignment, just the order, and when I looked around online in the limited time I had, I couldn't find anything. I again looked around after losing the game only to find like 5 different sources telling to…

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Lost EoE Packs

    I loaded onto MTG Arena and claimed my free EoE packs (3 of them). I also spent 2600 gold to purchase 2 more packs. When attempting to open them, the game kept crashing (about 3 times) and when I eventually got back in, the packs were gone.

    I've checked my recent EoE cards, I've reset the app (Steam and iOS), and I've checked the store and they are not anywhere to be found.

    Please can you get these packs back out to us...

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  17. Not connected to the server, and before that all my decks were invalid and then it would kick me out.

    It doesn’t matter what I do, I’ve logged out and back in like 3 times. Clicking reconnect does nothing, and everytime I click check status it says all systems operational. Please fix it!

    3 votes

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  18. Profile shows missing colorless uncommon from Tarkir, but when i filter for it in collection, nothing shows up

    I am missing exactly 1 card from the set according to profile, but when I go to collection and check Tarkir and not collected, nothing shows up. As a completionist, it's driving me a little batty! What card am I missing?

    3 votes

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  19. Decks Invalid

    All my decks are invalid for the format Im trying to play (For example, Pioneer). When I try to check why this is happening, is because there is an error with the Sideboard.
    It keeps telling me that I have more than 15 cards on my sideboard, even with 0 cards on it.

    4 votes

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  20. Game frequently abruptly ended by "Waiting on Server".

    Here's an idea! Fix the issue where a game abruptly goes to the "Waiting on Server" screen before returning to main menu! This is ABSOLUTELY unacceptable for a game of this caliber! It's the reason I quit spending money because I frequently get a loss in ranked gameplay due to this stupid "Waiting on Server" bug/issue! How about instead of pumping out new cards and other income generation sources, maybe try fixing this bug because it's been happening for years and for me has gotten far worse recently, since the DFT Alchemy release. I've had 6 losses in ranked play…

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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