MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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16402 results found
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15 votes
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Add "Low Graphics" setting to MTGA Mobile
My brother and I have decent mid-tier Androids capable of running MTGA's beta client, but the game constantly lags and freezes during play and even deckbuilding.
It would be extremely helpful to those with weaker phones if there could be added a graphics quality variance option similar to that used in other games, which would allow the user to disable things like extra particles, animations, and models that slow the game down.
Pets and flashy animations and whatnot are great on my PC, but I'd rather have the option of a visually simple game of Magic that runs perfectly than a stuttering freezing mess that ends in me losing on time.
It's not fun for me or my opponent when I'm roping for the entire game as I wait for my app to unfreeze!
My brother and I have decent mid-tier Androids capable of running MTGA's beta client, but the game constantly lags and freezes during play and even deckbuilding.
It would be extremely helpful to those with weaker phones if there could be added a graphics quality variance option similar to that used in other games, which would allow the user to disable things like extra particles, animations, and models that slow the game down.
Pets and flashy animations and whatnot are great on my PC, but I'd rather have the option of a visually simple game of Magic that runs perfectly than…
14 votes -
Arena is stuck on "Retrieving asset manifest" on Mac
After yesterday's system maintenance, I cannot get any of my mac machines to get beyond the "Retrieving asset manifest" screen on Arena. I have tried deleting and re-installing Arena with the same result.
I don't know of any workaround, I'd be happy to try a workaround to get this working.
Thanks in advance.
14 votes -
creatures exiled instead of graveyard
creatures exiled instead of graveyard
I had 2 creatures killed that went to exile instead of the graveyard. Both with spells, but neither spell exiles a killed creature. there were no effects on the board that should have exiled creates.
28 votes -
Win or Lose my rank goes down.
after the latest update my rank goes down win or lose in ranked play. and in unranked play it does the same thing i lose rank
37 votes -
Faster Mastery Tree Orb Fulfillment
I'm the kind of player who gets the mastery pass at the end of a set's life cycle, right before a new set releases. I like to get all the rewards at once, and while I like clicking through all the progression rewards to see what I've earned, clicking through the mastery tree orbs to get all 25 card styles at once is tedious and time-consuming. It would be really great if there was an option to use all the orbs at once and skip every individual orb animation. Of course, it would make sense to have the option to "select all" only if you have enough orbs to fill the mastery tree completely--wouldn't want some unlucky soul in the middle of the season accidentally auto-assigning the Suggested Picks. I think this would be a great QoL option for players like me who get rewards at the end of the season rather than throughout the set's life cycle. Thanks!
I'm the kind of player who gets the mastery pass at the end of a set's life cycle, right before a new set releases. I like to get all the rewards at once, and while I like clicking through all the progression rewards to see what I've earned, clicking through the mastery tree orbs to get all 25 card styles at once is tedious and time-consuming. It would be really great if there was an option to use all the orbs at once and skip every individual orb animation. Of course, it would make sense to have the option to…
7 votes -
DISABLE/TURN OFF ANIMATIONS !!!!!!
Please allow us to turn off animations. I want to use an older computer to run MTG arena, but it cannot handle the excessive animations, even at the lowest graphic settings.
There is probably some sort of marketing or focus group reason that exists to force players to see animations, because Hasbro thinks that it will foster interest. Or, perhaps employees such as animators are hesitant to allow this due to fears of becoming redundant and losing their jobs. However, this puts hardship upon the users and create a nuisance, please reconsider your course of action.
15 votes -
Predetermined matches eliminates true competition
This is not Magic, this is a bad joke. The first time you get a no cards played draw you know that everything here is scripted. I've had days where I couldn't be beat, I've had days where with the very same decks I couldn't win a game. This is just incredibly sad!! You should be ashamed to even produce this farce and pretend that there is any competitive value whatsoever!!!
5 votes -
Sparky doesn't emote anymore!
When I play a bot match and use emotes, Sparky the AI doesn't reciprocate them like she used to. She's just silent whereas she used to respond to things like playing certain cards or removing her creatures, winning and losing etc. This has to be a bug, her voice acting was really nice and I miss it.
8 votes -
Sideboard in Direct Challenger
Today I had the same issue. When I was playing a direct challenger with a friend at best of 3 games, we only saw the first seven cards of our sideboards. We also had the same issue playing a tournament match between my friend and I.
After cancelling the direct challenger, our deck were automaticly mopdified deleting the last 8 card of our sideboards.9 votes -
Bug with tier 41 mastery pass mythic rare card reward
Hi, i'm playing on my macbook and i had an issue with the mastery pass.
I gained enough experience to unlock tier 41 of the mastery pass and, at the same, i did the daily mission (n.8/15) which rewarder me with a random card.
The problem is that the game only gave me one card, a rare one, instead of two, the mythic rare from the mastery pass tier 41 is missing.8 votes -
Replay Tutorial Locks You in
After player hits replay you can not get out unless you run through it again. Please let us Opt out.
9 votes -
The Ozolith
The Ozolith's trigger says may transfer the counters to a creature, and yet it forces you to choose a creature even if you don't have any, leading to an opponent's creature having to be selected, leading to game losses.
74 votes -
More graphics options to improve performance
I have been running Arena on a system without a GPU lately. While I expect the performance to be lousy, I have noticed that some boards are worse than others. For instance, playing on the crystal and lava board associated with Ikoria cuts my frame rate to a quarter, making the game nearly unplayable.
If there were an option in the graphics prefs to force an environment override to something simpler, the game would be open to a wider selection of hardware configurations.
In addition, options to turn off some of the effects might be welcome, not only for performance purposes, but also to make the game more accessible to people with visual impairment. Even without any vision problems, I initially found all the effects and animations bewildering, and I delayed installing Arena for almost a year because after having watched a game on Youtube, I just couldn't make sense of it.
Obviously, this should all be optional on the player's side—it's a beautiful game, and when I am eventually able to procure a new graphics card, I'll definitely appreciate the spectacle once again!
For reference, my current PC has the following specs:
Intel Core i7-8700K @ 3.7GHz
32 GB 3000 MHz RAM
Windows 10 Pro
Integrated Intel graphics adapterI have been running Arena on a system without a GPU lately. While I expect the performance to be lousy, I have noticed that some boards are worse than others. For instance, playing on the crystal and lava board associated with Ikoria cuts my frame rate to a quarter, making the game nearly unplayable.
If there were an option in the graphics prefs to force an environment override to something simpler, the game would be open to a wider selection of hardware configurations.
In addition, options to turn off some of the effects might be welcome, not only for performance…
11 votes -
Brawl decks not selectable
On PC Arena, when trying to challenge a friend to Brawl, our brawl decks are not selectable, only our standard decks.
33 votes -
slow loading
Loading is currently incredibly slow for me on iOS. It took several minutes of black screen just to beging to load Initial Scene and now it's just stuck for minutes on "Waiting for Server". It's an Arena Open so I'm assuming it's server load.
8 votes -
Game froze during standard ranked match
in middle of a standard ranked match. Game froze in the middle of opponents turn.
32 votes -
Frequent Mac crashes
Mac client won't stop crashing. Happens everyday
56 votes -
After a victory, I lost a bar in my rank standings instead of gaining one.
The person I played against conceded the match and it said victory but I still lost a bar in my rank progression.
36 votes -
Unexpected disconnect during draft game
There was sudden "Waiting for the Server" overlay during premier draft game, several seconds later screen faded out and draft menu has appeared with game loss.
7 votes
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