MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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823 results found
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Tutorial Spark Bug - Rewards Not Given
I'm a new player to MTG Arena, after completing the Tutorial Spark Rewards Not Given and can't even go back to the screen to claim it. This is spark bot fight which happens after the Color Challenge.
Can you please fix that.
Thank You.4 votes -
unable to play a instant spell on oponents turn
I was unable to play a instant (Rebellion Strike) on opponents turn twice till I die on the without use the combat trick.
2 votes -
Achievement bug with "The Only Point That Matters" Black Color Mastery
There's a bug where the Achievement "The Only Point That Matters" (see screenshot) from the Black Color Mastery category doesnt award. I just finished a game with the event deck Outlaw Posse in the starter deck event which I won with 1 hp. The opponent conceeded before I could do my final attack phase and I had been at 1 hp for 2 rounds. Even the deck I was playing is black/red, not like that should matter according to the description.
Log attatched, not sure if useful.
5 votes -
Unable to draft cards in top/bottom view
Since the avatar update, on Android, I am unable to draft cards using the top and bottom view, because the select card button is missing. Only the side by side view works.
1 vote -
Unable to cast off hieaway
In Power Cube i was unable to play my spell off shellock isle i attempt to cast on their go but they have teferi but then on my go it still will not let me cast it but lets me use the mana to attempt to cast it so i just waste two blue mana which i shoul have use on other spells. not seeing what was stopping me as both me opponent have less than 20 in library
1 vote -
Premier Draft for EoE and other events not showing. Was unable to open EoE Packs.
Signed up for a Premier EoE draft, and was in the middle of drafting when Arena bugged. Logged back in and no recent events were showing (EoE, Quick Draft Tarkir, etc.) Was also unable to open EoE Packs, Arena stated that rewards could not be received at this time.
4 votes -
Mono Colored Rare Vehicle Parallax Style Incorrect Font Color
When playing out a copy of a Parallax Style Lumbering Worldwagon, I noticed that the text color was wrong and the card was a bit hard to read. When I checked the collection, it looks like it affected all Mono Colored Rare Vehicle Parallax styles - all had black text font when it probably should be white or a different color than black. Other rarities don't seem to be affected, like parallax style Colossal Plow - it looks like it only happened to the rare vehicles, and only if they're mono colored. I tried to repair my files,…
1 vote -
unable to make purchases in arena store. just spins the "contacting server" screen. still able to play games.
unable to make purchases in arena store. just spins the "contacting server" screen. still able to play games.
Mac OS. Epic Games Launcher
3 votes -
Unable to log in from Italy
Since 23/04/2025 it's almost impossible to log in from Italy, always getting the "Server error".
As I am seeing, a lot of players are facing the same issue.8 votes -
Unable to log in. Authentication failed: timeout
Attempting to log into my account gives me this 'authentication failed: timeout' error. I get this error on all platforms (windows, android and IOS), and I can log in on these devices with other accounts. About 3 weeks ago I could log in but I have been having this issue for a week or so now.
I have already tried restarting my router, using different networks, uninstalling and reinstalling the game on all devices, flushing DNS and resetting winsock on windows, verifying my account and changing my password, linking steam account, and disabling my firewall.
10 votes -
Sideboard Disappears
The game removes the BO3 half of the sideboard cards when playing a friend challenge of historic tournament.
On PC
Create a traditional historic deck with full 15 card side board and categorize it as such
Friend challenge to Historic Tournament Match
Select the deck
Actual Result: Play match, after first game the BO3 marked portion of the sideboard is gone. Post match sideboard is missing the BO3 marked portion
Expected Result: BO3 marked portion of the sideboard is there and the deck is not edited63 votes -
Unable to connect on phone and pc
Can not connect to magic arena, getting the errors:
Network error
Or
unable to get collectionProblem is on windows 11 AND on my android phone.
Before I was able to play, but game was laggy and the store suddenly had a lock symbol om it, on restart I was not able to connect anymore.
Friend of mine said my account was online, while I was unable to login.
It worked on my pc suddenly, but half an hour later I got the same error again.Costumer support seems to not even read my message and just reply with standard…
1 vote -
3 votes
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Unable to play cards from top of library
I am unable to play cards from the top of my library mid game. I will have out Traveling Chocobo and the game will only let me hold to see the card in greater detail. It will not register that I am trying to tap or drag the land/bird card into play.
1 vote -
Unable to get draft progress
Started a Foundations quick draft the other night, and when I came back to it next morning it gave this error.
Asked Customer Service for help, they gave me gold but the error remained.
Asked again, they said "reinstall the app." I did, and the error remains.
Asked yet again, and they passed the buck to you good folks.
So, can someone please go in and clear/reset/grease whatever needs to be fixed?
Help me, Product Suggestions Kenobi. You're my only hope.
5 votes -
Quick draft
Not counting my quick draft matches. I won 1 (7wins) and i played 1 with 4 wins. No matches have been registered for the (play 3 quick draft challenge with 1kgold reward)
42 votes -
Sorin of House Markov Color Identity is Wrong in Brawl
The Creature named "Sorin of House Markov" is a creature front, planeswalker flip. The issue is that the color identity is not working proper, it is white, black even though its mono black. The reminder text of Extort on the card is classifing it as a 2 color card and im unable to put it in my mono black decks. I wish this commander was white and black because of this but i think this is a bug. If you guys changed the rules and its now allowed, im going to instantly build this deck in paper but im going…
0 votes -
Unable to log in: Authentication failed
I cannot log in - neither in Windows nor in iOS. The error first occurred on March 18 at around 11:45 CET and it still persists. Restarting the application doesn't help. It does not advance past the login screen.
6 votes -
Unable to Send/Receive Friend Requests
cant get friend request/friend request sent does pop up for other player
trying to add friend and we both sent request but it wont pop up on either of our screens to accept
24 votes -
Unable to target "Jace, Wielder of Mysteries" with "Legions to Ashes"
Just as the title states, I was unable to target planeswalker "Jace, Wielder of Mysteries" with "Legions to Ashes" and this caused game loss. There was nothing on the field preventing my targeting.
1 vote
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