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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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785 results found

  1. Store dont work nice

    I bought a token token but I bought a skin/foil of a card. However, that skin cost as a draft token, 9000 gold. I don't want to lose the gold, what should I do?

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  2. Logging in outdated

    When I go to log in my client is outdated. So when I go to download the update, there isn’t one in the store, nor can I find one using your desire t link from the “client outdated” message.
    I just put in $20 last night so I could play some Innestrad, despite the headache it is going to cause me with the wife, and this is the message I wake up to. I recently gave up going to the store to play locally and this is my one outlet for the game I love. Please get your update squared…

    2 votes

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    2 comments  ·  Store  ·  Admin →
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  3. Commandes par gemmes

    Bonjour,
    Le système de payement par gemmes/pièces d'or est bien. Sauf qu'il n'y a aucun suivi dedans.
    J'ai eu des problèmes et vu qu'il n'y a pas de suivi/facture/détail de l'achat effectué, c'est notre parole contre la votre lors de discussion pour arranger les problèmes.
    Il serait judicieux de mettre en place un suivi des achats via gemmes ou pièces d'or avec les détails de ce qu'y a été acheté.
    Merci.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  4. Wildcards

    Opening packs didnt get credited on my wildcards properly // i was supposed to get 2 rare wildcards and got only 1 // it just happend on both of my accounts 1 mythic rare wasnt credited.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  5. mastery

    Mastery Pass gives you 32 gems but there are only 30 options to pick. Buying the pass to get all the unlocks means that you are buying 2 blank spaces.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  6. ストア

    ストアの日替わりセールで販売されている土地を購入しようとした所、ゴールドでもジェムでもストアエラーの表示が出て買えなかった。
    ログアウトし時間を空けても同じ表示が出るのでストアの物が購入出来ない。

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  7. Sell more wild cards in the Store

    At the moment in the Store, we are limited to buying 10 x 4 wild cards of either Rare or Mythic Rare quality per season. Please can you make the purchasing of them unlimited.

    I would spend more money if you were selling an unlimited supply.

    This is because I am trying to collect 1 card of every type. This isn't feasible by buying packs. This is because the number of wild cards generated isn't enough if one is only looking to obtain 1 of each card.

    To solve this problem, I will have to wait every season to purchase…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  8. Store internal error

    I can’t purchase some of the daily deals, I get “store internal error”.
    Can you please fix it?
    Thanks,

    Davide

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  9. daily deal trying to sell me basic lands I already own

    Daily Deal is trying to sell me four War of the Spark lands. Usually if you already own something in the daily deal, it shows as "purchased" and there is no button to purchase. These have purchase buttons. I made sure I own these by putting them into decks and making sure the decks were playable.

    to repro: on an account that owns all the basic lands from War of the Spark, navigate to the daily deals in the store.

    2 votes

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    2 comments  ·  Store  ·  Admin →
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  10. Impossible to buy from store

    March, 25, 2023, h 09:20 pm GMT+1. I've just tried to purchase some basic lands from the store but tI couldn't for an internal issue. Tried more than once. Same result. Attach images

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  11. Store error (internal error) fix?

    Daily deal on special lands, was able to buy one land but the rest come with a message (store error-internal error)

    I logged in and then out, signed in on PC and mobile, and no resolution.

    I don't want to lose the ability to buy these War of the Spark lands today (03/25/2023)

    4 votes

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    4 comments  ·  Store  ·  Admin →
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  12. Mythic Rare Wildcard

    I had a mythic wild card available but it did not turn into a reward after completing the opening of my sixth pack

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  13. store

    the featured items in the store do not work... cannot buy lands "internal error" message appears

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  14. acquisition of "5 praetors of new phyrexia" offer in the "MTG Arena" store

    The purchase process for the "5 praetors of new phyrexia" offer in MTG Arena failed. Although the offer was redeemed at an approximate cost of 5,750, the cards were not added to the collection and the offer is no longer available in the "Offers" tab in the store.

    I described in the print the location of the offer and the value of the wallet, proving that I have gold to carry out the transaction.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  15. Parallax style costs

    The price of parallax card styles for Shadows Over Innistrad Remastered (SIR) cards is based on the rarity of the card's original printing, and not the rarity of the SIR version. Commons should be 2000 gold; uncommons 3000 gold; rares 5000 gold; and mythics 6000 gold. Grim Flayer and Ulvenwald Hydra are both rares in SIR, but there parallax styles cost 6000 gold, which reflects there original mythic rare printing. Midnight scavengers is an uncommon in SIR, but its parallax style costs 2000 gold, which reflects its original common printing.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  16. Not recieving my Mythic wild cards

    Didn't recieve my Mythic wild cards from pack nor compleating pack openings.

    As of today (march 21, 2023) I had just opened my free 3 gift packs of Shadows over Innistrad Remastered. I was also writting in my notebook the total amount of wild cards I had prior opening any new card packs.

    During my pack opening I hit the goal for a free Mythic wild card and I also found a Mythic wild card in one of the Innistrad packs. I had record que initially I started with 4 mythic wild cards prior opening packs, but after finding 1…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  17. i am using pc, when in the shop/store i can click on all tabs (daily deals, bundles, sleeves, etc.) but then i click on "pets" game crashe

    i am using pc, when in the shop/store i can click on all tabs (daily deals, bundles, sleeves, etc.) but then i click on "pets" game crashes

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  18. Store tab crashing

    I've been meaning to buy a bundle for SOI Remastered. The Store > Bundles tab is crashing the app without any error message.

    I can still use other parts of the store by going through Profile > Set Collection > Store. The Featured and Bundles tabs are causing the crash.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  19. Golden Pack Progress Error

    I bought 6 packs and it only filled 3 packs of progress toward the Golden Pack. I used a PC.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  20. Alchemy: Phyrexia packs giving bonus commons instead of wild cards

    I have had this problem before, and I think I was compensated for it, but I thought it was fixed. I am getting additional copes of cards I already have 4x of (in the correct printing) with packs that are not directly that set's cards. In this case, I opened an Alchemy: Phyrexia pack and got a Crawling Chorus (from ONE). I know that I was playing a constructed deck with 4x of the card, and I know how many wild cards I have, and the number of wild cards did not go up, and the collection still says that…

    1 vote

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    1 comment  ·  Store  ·  Admin →
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