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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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28313 results found

  1. Shoreline scout foil conjures non foil land

    I paid for this cosmetic. And this error was fixed until SNC alchemy set (totally worth it) released.

    Tropical island conjured from foil Shoreline Scout is not foil.

    2 votes

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  2. 対戦中にフリーズした

    iOS, iPhone13pro
    プレミアドラフトでの対戦中にインスタント呪文「骨を灰に」をプレイしたところ、そのまま画面がフリーズし、私側がタイムオーバーという扱いで敗北した。
    同様の問題がさらに1度発生し、プレミアドラフトは2連敗となった。

    以上、本件への対応をお願いしたい。

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  3. Giocando la carta schegge d’ossa dopo aver dichiarato bersaglio fa attivare il timer e non viene mai giocata

    In un draft tradizionale ho perso una partita perché la carta schegge d’ossa non funziona ovvero dopo averla lanciata e dato il target non mi fa scegliere la creatura da sacrificare e di conseguenza non si risolve facendo così apparire il timer e portandomi alla fine del turno perdendo la possibilità di fare rimozione ed attaccare. Ho anche un video a dimostrazione di quello che dico ma non me lo fa caricare

    1 vote

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    0 comments  ·  Events  ·  Admin →
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  4. Bone splinters ruined my premier draft

    Do I wait and hope it gets fixed and doesn’t end my turn when I try to cast it?
    Or practice limited for this weekends qualifier planning for it to work or not?

    Maybe I can redo this draft?
    This certainly ruined games one and two of this event.
    Should I wait for game 3?

    4 votes

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  5. Deadly Dispute on stack with Portable Hole

    What happened is this. I had a creature (serrated scorpion) on the battlefield. Opponent plays Portable Hole, I play deadly dispute to sacrifice the scorpion. The game feezes for 5-10 seconds and my card (deadly dispute) is returned to my hand while Portable Hole resolves and takes the scorpion. I lose the game. What I am missing here?

    3 votes

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  6. Bone splinters bug

    Today, during my draft bone splinters was not working and I couldnt do anything. I lost two matches because of that bug. I want my gems back.

    11 votes

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    2 comments  ·  Events  ·  Admin →
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  7. Klement Novice acolyte Skips my turn.

    When activating klements ability a countdown timer would popout then would skip my turn.

    1 vote

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  8. Crew/ Blood token bug

    When trying to sacrifice a blood token or trying to crew a vehicle the game freezes and will not let you proceed, it will run your timer until you pass the turn over to your opponent or concede.

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  9. Crew/ Blood token sacrifice bug

    When trying to sacrifice a blood token or trying to crew a vehicle the game freezes and will not let you proceed, it will run your timer until you pass the turn over to your opponent or concede.

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  10. 6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  11. Frequent Game Freezes

    About every other game I experience random and complete game freezes where my only option is to restart the app and hope I can get back into the match before I lose my turn. There doesn’t seem to be very much rhyme or reason to it other than it only ever freezes when casting a spell.

    I know game freezes are not a new thing but this is an issue that I have only been experiencing since the release of Domanaria United. The recent patch update did not fix the issue.

    19 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  12. Crashes in Matches/Collection

    Game keeps crashing. At least every second Match.
    Reinstalling, deleting Temp folders, deleting Registry Entry, Reinstalling, Restarting... It keeps happening and won't keep playing this game.
    Had a ticket, but from three different support staff member got three stupid answers. after submitting all the logs: Windows events, dxdiag, crashlog... and for sure they didn't even look at it.
    From basic Restart/Reinstalling advise to "Don't use wireless connection (broadband with at least 25 Mbps really?" to use VPN (US based, even if this WOULD solve the crashes. This should be a permanent status???WTH?!) and using different wireless network from different…

    1 vote

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  13. tenacious underdog bug

    tenacious underdog blitz effect doesnt work after the update on sept 8th of 2022. this has happened for 2 matches now where i have the requirements to blitz and no card on the field is preventing me from summoning but still cant

    10 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  14. Loading card database

    After a clean re-install on windows 10, after the sign in screen, when it tries to download the 6. whatever GB install, it stops and tries to endlessly load card database. What a good game.

    7 votes

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  15. Defiler of Faith not working with Queen Allenal of Ruadach

    I played a Defiler of Faith and left one Forest untapped, in an attempt to pay the cost for Queen Allenal as one green and two phyrexian white (four life). This would have given me a wide creature board.

    Instead, the game only considered one white mana as phyrexian, such that the cost for Queen Allenal was one green mana, one white phyrexian mana, and one white mana. The game then instantly skipped my turn.

    I even had to manually pay the Defiler's cost because the game was trying to tap my one untapped Forest.

    This bug possibly cost me…

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  16. Game crash during attack phase

    While play round 2 of traditionnal sealed DMU, my opponent timed out during his/ger attack without selecting a unit to boost the power of an attacking creature with enlist. The game was stuck with this creature glowing and tapping/untapping ceaselessly.
    I got out and now I can't come back in, the game is still going on.

    6 votes

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    2 comments  ·  Events  ·  Admin →
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  17. Kicker selection UI is not intuitive

    The selection UI for cards with multiple kicker costs is not intuitive, especially if you click on the kicker cost you cannot/don't want to pay and want to re-select.
    Why can't it be done similar to Deafening Clarion where you just click to select all modes you want and then confirm?

    2 votes

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  18. ドラフトピックバグ

    ピックしたカードが別のものにかわることがある。
    何度か報告しましたがジェム返還などないのは仕様なのでしょうか。
    一度ならともかく頻発しています。

    1 vote

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    0 comments  ·  Events  ·  Admin →
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  19. Piles don’t appear on iPad 12; e.g. Liliana and Sphinx of Clear Skies. Timed out

    This occurred in two competitive mtg arena games. Once against Sphinx and one with Sphinx. Either way, the timeout was brutal. I would appreciate some form of recompense in addition to any necessary updates or fixes. Thank you!

    1 vote

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  20. change draft

    Token cards appear as separate cards during Premier Draft matches.
    birdtoken to Tribute to Urborg.
    I couldn't even put a +1 counter on it, which was really annoying.

    1 vote

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