MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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24759 results found
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Not getting mastery pass xp
Game is bugged and robbing ppl of the mastery pass rewards.
This happens every season! WHY DO YOU THINK IT'S ACCEPTABLE NOT TO FIX THIS! PPL PAY MONEY FOR THIS!You will have an amount of xp missing for the next reward... you will get that xp and more... AND NOT GET IT COUNT TOWARDS THE PASS!
26 votes -
Game keeps freezing and closing
The game keeps freezing and randomly closing when I play against other people and also while I'm building decks. It is incredibly frustrating to deal with multiple times within an hour of playing. This issue has been going on for a while now and needs to be dealt with IMMEDIATELY!
28 votes -
Error I win and the game continue
I win and the game continue
4 votes -
2 votes
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my friend list is not working
i see my friendlist dissapeared and also my name on the friendlist says username#12345 when i log out and then login my username corrects and says my id without the number... but if i close arena and reopen it it returns with the username#12345 name. and without my friends in any case
198 votes -
I did not receive a prize for an arena cube draft
After receiving 3 losses in an arena cube event, then the end screen did not allow me to claim my prize, and I did not appear to receive any prize at all. It also showed the screen as a deck with 3 losses, but the rest of the screen displayed as if I was not in an event. This was somewhat disappointing because I lost all of my prizes.
3 votes -
Bo3 Sideboard Quit Abuse
I've been encountering a lot of game quits during sideboarding in a Bo3 non-ranked matches. I believe the idea is when they win game 1, quitting during sideboard will still reward them the win (daily mission)... I see a lot of RDW or Bo1 decks abusing this, as they can farm wins as they are matched up with Bo3 decks which may usually depend on sideboarding against these type of decks. Bo3 decks would usually lose to Bo1 decks at game 1, then they just quite during sideboard to avoid losing.
14 votes -
Hi there, how could you explain me that i have mana flood with a 20 land deck and mana ***** with a 25 land deck, again and again happens
Hi there, how could you explain me that i have mana flood with a 20 land deck and mana ***** with a 25 land deck, again and again happens
20 votes -
crash during draft picks
Arena seems to crash anytime I pick a card (specifically dragging into my pool) or move a card from pool to sideboard in Cube draft. It happens both during the draft and during deck building. The screen goes black and I can hear the card shuffling sound for a bit before the program closes and I briefly see a window for Arena Unity. This completely ruined my draft.
11 votes -
3 votes
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画面の描画が止まる
ゲーム途中で画面の描画が止まり、更新されない。
カーソルを動かしてクリックすると手札や土地をタップした時の効果音が鳴るが画面が変わらない状態になり、制限時間も消費されていく。7 votes -
Duplicate Protection Not working
Duplicate Protection is still having troubles (and this site justs sits at "posting comment" forever for pictures). I had it happen right before logging out in this log.
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MTGA 6_13_2020 10_01_53 PM.png 1084 KB -
MTGA 6_12_2020 2_17_42 AM.png 1145 KB -
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MTGA 6_3_2020 11_16_41 PM.png 1159 KB -
MTGA 6_1_2020 12_35_07 PM.png 1170 KB -
MTGA 5_31_2020 3_53_59 PM.png 1255 KB -
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MTGA 5_23_2020 6_31_00 PM.png 1345 KB -
MTGA 5_18_2020 9_28_47 PM.png 1081 KB -
Log20200613_220224.log 2 KB
40 votes -
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土地事故、後攻が多すぎてゲームにならない
土地事故や後攻が多すぎてゲームになりません。対戦相手が先攻の時は全く土地事故の気配が無いのに自分が先攻の時は高確率で土地事故です。調整するにしてももっとさり気なくやってください。露骨すぎます。
それともシャッフル機能を改善して偏らないようにすることもできないのでしょうか。
そうだとすればこのゲームに費やすユーザーの時間が無駄になるのでアリーナはサービス終了してほしいくらいです。65 votes -
Mirror Shield vs Deathtouch
Mirror shield reads: "WHENEVER a creature with deathtouch blocks or becomes blocked by this creature, destroy that creature."
Emphasis on Whenever, because the definition of whenever is: at whatever time, on whatever occasion. - Oxford languages
If the intention is to only destroy creatures with deathtouch who temporarily have the deathtouch ability, please try to explain that in the card details to mention that it only applies during the "block" phase or something similar.
Thanks.
14 votes -
wasted wild cards
i used 3 mythic wild cards and a rare but it didn't craft the cards
15 votes -
Traditional Standard Ranked play does not reward ranks
Both today and yesterday BO3 standard ranked did not reward me any ranks when I won the Bo3s. The usual rank gained/lost interface does not show up but quest rewards interface does. Checked my rank yesterday after 2 won Bo3s and did not gain any ranks.
21 votes -
Stcuk on Defeat/Victory screen
Stuck on Defeat/Victory screen
156 votes -
Missing gems
I just complete a Premier draft event (4 wins). I hit claim prizes, but it did not give me my 1400 gems. My gem count didn't change. I tried restarting the client, but I am still not seeing the gems
7 votes -
Opponents triggers counting down my timer after I hit resolve all
I get that if I have priority, I need to do something and my timer starts. But after I've already hit "Resolve All", why should I be punished for my opponent playing a deck that has a million triggers?
52 votes -
Ozolith broken, must choose creature
I played the Ozolith and in the card text it says "you may move all counters...", but in action I had to choose a creature of the opponent, because mine were all dead.
35 votes
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