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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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9521 results found

  1. Missing rare and mythic rare wild cards after opening packs

    I was opening M21 packs (the 50 pack bundle) and I was monitoring how many mythic rare and rare wild cards I was getting.

    Doing that monitoring I saw on the wild card section that several rares and mythic rares wild cards that I opened weren't updating the values on the wild card section.

    23 votes

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    3 comments  ·  Store  ·  Admin →
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  2. Stack cards blocking view of cards beneath them on screen

    I just played a game where I had food tokens. I was unable to activate their sacrifice ability because an ability on the stack blocked the box for "activate ability" on the tokens.

    Similarly I sometimes can't read cards that go on the stack because they are immediately covered by a triggered ability thus my ability to respond with the knowledge of the card underneath the triggered ability is hampered.

    My suggestion is the ability to drag spells and abilities on the stack to a different part of the screen so permanents on that portion of the screen, or other…

    23 votes

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    10 comments  ·  Gameplay  ·  Admin →
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  3. Mastery Pass Mythic Card Reward Missing

    I've purchased a mastery pass this time around and when i've reached level 39 to receive my mythic card reward all i saw was the uncommon "Cauldron Familiar", and im not sure if that was from the daily reward or not.
    Either way im unsure if i got the mythic card and if thats the case what can i do about it?
    thanks in advance

    22 votes

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  4. Stuck in game won't allow me to play , and then stuck in timeout.

    Dropped from game, and when re entered can't play. timer times out but game won't end. last ranking due to this.

    61 votes

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  5. Ooops something went wrong while updating

    What the title says. I can't launch the game because it started updating. Then gave that error. Now gives that error every time I try to launch.

    26 votes

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  6. color challenge

    the fire character for the black color challenge stops working at some random point in the match and it only works again when you forfeit

    12 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  7. resize window

    I'd like to be able to freely resize game window.
    Current choice of resolutions makes the window either too small or hides parts of interface behind Windows' taskbar.

    10 votes

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  8. daily quest

    the daily quest is not completing. i just casted my 30th black spell and it doesnt complete. please fix.

    154 votes

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  9. Game Froze

    Game froze. Timer not working. Only way to get out of it is to concede game. Not fair I was ahead.

    46 votes

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    9 comments  ·  Gameplay  ·  Admin →
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  10. Ladder Issues

    Standard event is not making progress in ladder after i win a match

    6 votes

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    3 comments  ·  Events  ·  Admin →
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  11. Losing connection to server

    I am having regular issues with the game freezing, and connection being lost to the server.

    Sometimes the connection is regained and the game continues, other times the game recognises that connection has been lost and disconnects me from the game (can be real great when I'm losing, but real frustrating when I'm winning), other times the game stays frozen, and I often have to restart arena and lose the game.

    I've tried troubleshooting the network on my end, and there don't seem to be any issues. I have a strong connection with good speeds.

    43 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  12. Problema durante la partida...

    Súbitamente durante la partida, no logré pasar de turno y la partida se congeló...

    5 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  13. 20 gem "rare" cards don't actually give gems.

    Opened 3 packs and got 2 "20 gem" cards, but didn't get any gems.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  14. skipped lvl 38 mastery pass reward - mythic card

    Did not get my mastery pass reward for last level completed (Lvl 38)- mythic card

    20 votes

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    2 comments  ·  Events  ·  Admin →
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  15. 313 votes

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  16. game crashes

    The game crahes very often in every mode. I cant rejoin till the game is over. It always crashes again.

    21 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  17. Failure to time time out

    game is failing to time out opponent

    53 votes

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  18. Rank

    twice in standard ranked he didn't give me the point to advance to platinum rank! (

    50 votes

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    2 comments  ·  Events  ·  Admin →
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  19. Low graphical performance play mode

    Hi there,

    it would be amazing if there was an "low graphical performance" play mode, were the graphics would go e.g. 2D. This might safe battery on a notebook and the game might run smoother in some battle which went "wilder".

    its just anying to loose because your opponent created a several hundreds of token at once and your computre couldn t handle it. and then you lose because of timeout...

    sincerly

    6 votes

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  20. daily quest timer reset but no new quest

    My daily quest are not showing up when my timer hits 0 and then the timer starts over and there are still no quest available. Also it says I can have 3 daily quest active at once but I only get 1. Closed the game and restarted it thinking that might update my quests but they still were not there.

    74 votes

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