MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10103 results found
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Matchmaking
After winning a match to move me from Silver 1 to Gold 4 my next opponent was the #11 overall ranked player in Mythic. After reaching out to customer support they assured me that the matchmaking had been "tested extensively", "working as intended", and was "a level playing field". This appears to be none of those things and should be addressed.
19 votes -
IMH Mastery Pass not giving Rewards
I did not get the 2 uncommon or 2 mythic rare reward cards for passing level 9 of the new Innistrad Midnight Hunt Mastery pass nor did I receive the rewards from level 3 and level 7. No reward screen is coming up to show what is earned along with the missing button to "claim". I have not seen this at all so far on this Mastery Pass. Also, the small notification beacon under the "Packs" option at the top has been missing, even if you have new packs waiting to be opened. Less of an issue, but an issue…
9 votes -
Friends list
Friends list won't show my friends, I can't see chat messages and I can't accept challenges from them.
24 votes -
Waiting for Server too long time
After play a game we need to wait long time to load home screen.
Waiting for server is runnig too long time.
I need to close app and open again.24 votes -
Clicking mulligan results in keeping hand
When selecting to mulligan, the game just kept the hand. Clearly, no one is keeping a one lander hand in limited - resulting in loss due to lack of lands
6 votes -
Cannot access store
Every time I try to access the store, I get a black screen and it fails to load, crashing Arena. This has been attempted multiple times over the course of the last couple weeks. Thanks for your help!
545 votes -
Loading initial scene
Game won't load past "loading initial scene" tried reinstalling and restarting computer still doesn't work.
8 votes -
Game got stuck after opponent timed out, registered as a loss for me.
After my opponent used his/her time out, the game got stuck. After I reloaded Arena, there was a loss next to my name.
9 votes -
4 lands in starting hand = nearly always a mana flood
I noticed that for a long time, but now I did an analysis. With a 40 card draft deck when I have 4 lands in my starting hand that is nearly an auto-loss, because the next cards I draw are usually flooded with lands. From my last 30 matches with a 4-land starting hand the first 5 cards I drew were 5 lands once, 4 lands 18 times, 3 lands 7 times, 2 lands 3 times and 1 land once. I usually play 16 or 17 lands. Wizards, as I doubt that you will accept at any time that your…
21 votes -
Game stopped on opponent's turn, timer not working, softlock forever
Playing a game against an opponent. They had the upper hand, so I can't imagine them doing this on purpose, but the game would just sit there. No timers showed up (opponent had x2 ready to go) but the timers never triggered, and the game is just sitting there waiting for the opponent to continue their turn.
log is attached.
34 votes -
Illegal Cards Being Played In Standard 2022
Users are using cards inside the standard 2022 game mode that are not standard 2022. I've had players use murder as well as other cards such as the Ilysian Caryatid. Please fix, as it gives other players an unfair advantage in the mode, as these cards are not legal.
10 votes -
Better Bot Matches
Has anyone considered being able to select different levels of difficulty for Bot Matches. For example, one option would be for players to be able to select a level of difficulty up to the current level they have attained (e.g. Silver, Gold, etc.)
When experimenting with different decks and card combinations against the Bot, playing an opponent at a similar level would give a better indication of what is likely to be competitive against real opponents.24 votes -
Give Sparky Decks
I think it would be really cool to have the ability to give Sparky access to one of my decks for training. The basic ones Sparky chooses among get old fast, and she very quickly becomes obsolete. The only point of trying out my new decks against Sparky at this point is as a sanity check that I didn't go too off the rails with a new idea.
However, if, for example, I could have given Sparky my Dimir rogues deck during Zendikar Rising, she would have become a very useful training partner. I could try a new anti-Rogues deck…
23 votes -
Ban exquisite blood
Why hasen't this card been banned? This card in combination with a card that has 'whenever you gain life opponent loses that much life' creates an infinite loop that stops when your life total is zero. Infinite loops shouldn't be part of this game that is just lame.
39 votes -
historic anthology always purchasable
Most of the time i can't build a fun deck because i don't have some of the historic anthology.
Why don't you make it always purchasable on the store?I know i can buy gems to buy pack and earn wildcards, but it's too much expensive in $$$. (example, i don't have the first 3 anthology, that means 108 rare and 24 MR) That's about 756 packs to buy the complete set (if my math is correct :D). (if you don't find any WC in the packs but that's impossible.)
That means about 700$ in gems.
Can you please add…
17 votes -
Bug ... "Jump In" event won't allow me to pick packs, or click the "confirm" button..also took my 1000 gold
Same as everyone else...Jump In event is taking 1000 Gold entry, but won't allow me to go further than picking one pack of cards. I can't pick the 2nd pack and I can't click confirm. I need either my 1000 gold back, or cards equivalent in value. Cause I know the event will be over before this gets resolved.
7 votes -
MTG Arena crashing on Mac
First time playing on a Mac, the client crashes after every match I complete, then crashes on the next restart.
128 votes -
Only getting one point in BO3 if opponent quits during sideboarding
Whenever a player quits during Sideboard in BO3, the winner only gets one point when before it was two. This needs to be addressed as it can get very abusive. Easiest way to reproduce bug is to play a BO3 ranked match and quit right away and concede during side boarding, checking the rank afterwords as it should only go up or down by 1 point
10 votes -
Graphics options
There should be graphic options to disable "unnecessary" visual effects, like the battlefield ones, and the visual effects for trample creatures and such, a way to disable all animated effects that aren't important for playing the game could really help performance in old PCs/phones this could bring a better experience for players even to players that have good machines would appreciate not waiting soo much for opponent turn to end, and can bring even more players. I think that some players would indeed opt to disable animations (even the ones that doesn't experience lag) for a more "fluid" gaming. Some…
11 votes -
Please fix your matchmaking
Your matchmaker is constantly making me play a mirror match. Nine games out of ten will have at least one card in common with my deck. This makes for stale matches, especially when playing a control deck. Please make the match maker random!
6 votes
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