MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10210 results found
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xp not rewarded for quest completion bloomburrow
Completed a daily quest for after buying mastery pass for bloomburrow. Only 250 Xp rewarded, not the 500 Xp. Mac platform.
338 votes -
Turn timer is too long
With the amount of time allowed per turn, I have come across an occasional player who does nothing for at least a minute every turn before taking an action. And then they let the visible timer run right before finally doing some.
Reduce the turn timer and get rid of the timeouts for faster overall gameplay.5 votes -
Network Error
I got on to launch my game and I keep getting a network error message. My internet works but the website says there are no issues.
7 votes -
Product Suggestion
I got a product suggestion.
Stop all the stupid ******* endless loops.
It’s not fun to sit there and watch whoever just downloaded the most recent deck because they saw a build on youtube run endless loops of **** while I can’t even get the ******* mana I need just to play a 3 mana card.
Fix your ******* algorithms.
Oh,and shuffle your **** once and awhile…
7 votes -
Game stuck
As seen in photo....game is stuck at this screen.
Even after uninstall and reinstall. As soon as i log in.5 votes -
Been playing for over 3 years MTG Arena and Im tired
Im ******* tired of this ****** library shuffle. Its impossible to get good games when EVERY ******* GAME its always the same. First hand always 7 lands and 0 speels, then a ******* mulligan to only get ******* spells only. Fix your ****** deck shuffle algorhytm for once.
4 votes -
Despite missing rare cards, received gems when opening the booster
Hello,
I had saved 105 boosters from the Modern Horizon 3 set from drafts, which I opened today. When I started opening the boosters, I was still missing 86 rare cards from the MH3 set. I always opened 10 boosters at a time. After opening 60 boosters, I was still missing 18 rare cards. When I opened the next 10 boosters I only received 8 rare cards and two times 20 gems. Now I was still missing 10 rare cards. When I opened the next 10 boosters I got two rare cards and seven times 20 gems. Next time when…6 votes -
Product Suggestion
This game is so manipulated to the extent I'm being paired with people with same decks consistently when I win or shuffler screwed. The shuffler is either giving me stacked cards or lands even in a low land deck. It seems you either just win by a landslide (no puns here) or get stomped out there is no good MTG games anymore. This game used to be something I enjoyed but at least it's pushed me back to paper... oh yeah my "Product Suggestion" Nothing, you guys have never listened to consumers it's all about digital marketing.
7 votes -
Unable to find Ranked Constructed Events
When I hit play I have no options to play Ranked Standard BO1; or ranked explorer or Alchemy or whatever
I see what you're suggesting. I'm not in tutorial mode. Just when I go to events I can see Standard Event... but I don't have access to the ranked constructed events; just unranked.
I have no access to any ranked constructed events. I've played Alchemy Events, Standard Events and my ranking doesn't change.
I was able to find ranked individual games in the play tab - but not ranked events
4 votes -
Game crashes after opening pack
Game crashes after I open a pack and hit continue. If I switch to a different tab it works fine. But if I hit continue or next to the card to move to another pack it crashes. ALSO WHY IS IT SO HARD TO REPORT A ******* BUG. THIS IS RIDICULOUS. ALL THSES STEPS JUST TO HAVE YOU IGNORE THE ISSUES.
4 votes -
Fix the shuffler 12
Mythic ranked, deck with 18 lands 21 creatures 21 spells,used fugitive codebreaker to draw extra 3 cards on turn 4, by next draw i had seen 8 lands and 7 non lands in total. wtf is this ****. Literall impossible odds that would never happen in real magic, fix the shuffler this is why arena is dying.
7 votes -
Shuffler
Not to mention the shuffler is tottaly favoring only **** aggressive decks players and matchmaking is rigged af. You're algorithm clear previously choose the winner of matches before them even start to begin with. 18 loose streak with 3 muligans and begining on second every **** time. And people and you're nonsense keep telling it's just bad luck !? Really!? I've could have won the lottery a thousand times by now with that probability which is obscene to experienced magic players. ***, I've been playing this before the trash Hasbro has even bought your company and the times…
19 votes -
Fix the shuffler number 11
Fix the shuffler, got ****** into diamond 2 games back to back. then appropriate ratios once and now this *.
playing 18 lands 21 creatures 21 spells. started 3 lands 3 spells and 1 creature. so very high odds i draw creature. by turn 5 ive seen 6 lands 5 spells and still 1 creature. Odds are impossible. quit **** us with the shuffler, we came to play magic, not bend over, this is why mtg is dying.4 votes -
Invisible card in graveyard
Turn two, opponent played smugglers copter, I pass. Turn 3, OP plays Restoration of Eiganjo. In response to the first saga trigger, I cast an abrade, targetting the smuggler's copter. Some unclear animations happened, and my abrade was put in the graveyard, but did not appear to resolve as the smuggler's copter was not destroyed. Opponent's graveyard showed that it had one card in it, but I could not view any cards in the graveyard. This occured in an event, and may have altered the outcome of the game, in which case I would like a refund.
5 votes -
Fix the shuffler number 10
Fix the shuffler, running deck, 18 lands, 21 creatures, 21 spells. on the play, started with 2 lands in hand as is good ratio, 2 non spells and 3 creatures. proceeded to top deck 3 lands, also, one starting land was cavern of souls and first draw was also cavern of souls. i only run 2. the odds of that are 1/30 times 1/53. no way in ****.
3 votes -
Fix the shuffler number 9
Running a deck during a standard event, use 18 lands 21 creatures, 21 non creatues. both of my starting hands, i mulliganed 1x, had 1 cavern of souls and 1 shivan reef. i only run 2 caverns and 4 reefs. Odds of that happening are astronomically low, only lost because shufler ****** me once again, we came to play magic not bend over. This is the third loss during this standard event i lost solely due to shuffler cheating for the opponent. fix this ****, give rewards for cheating.
5 votes -
fix shuffler number 8
Running deck with 18 lands, 21 creatures, 21 non creature spells. started hand with 2 land 4 creatures. proceeded to draw 3 lands. making the total cards seen by turn 4 5 lands 4 creatures 2 non creatures. Odds are extremely off from 1:3 deck ratio. Fix the shuffler, this is why arena is dying
5 votes -
Fix the shuffler, number 7
Standard event, diamond 1 deck/player
run 18 lands, 21 creatures 21 non creatures.
hand started off 1 creature, low but possible, on the play, up to turn 4 ive seen 2 creatures 4 lands and 5 spells. odds are pretty **** low.
turn 5 drew another non creature spell, making it 2,4,6 for a deck that runs 1:3 ratio those odds are unbelievable. and this keeps happening repeatedly, so fix the shuffler, stop letting players cheat off it, we came to play fair magic, not bend over for the shuffler4 votes -
Fix the shuffler, x6
Diamond 1, playing a deck with 18 lands, 21 creatures, 21 non creatures. turn 5 ive seen 6 lands, 4 creatures, 4 noncreatures. Fix the shuffler, players are tired of playing bend over and get ******, we want to play actual mtg.
4 votes -
fix shuffler/algo, quit making people loose before they can even play
Diamond 1 playing a deck with 18 lands, 21 creatures, 21 non creatures.
First hand, had 1 land, 1 creature 5 spells, these odds are 1 in 100,00.
Second hand, had 1 basic island, rest idr. These odds are also super low, as i literally only have 1 basic island. Fix the shuffler/algo we came to play magic not bend over for the shuffler.4 votes
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