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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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22902 results found

  1. Incinerator of the Guilty = Get Stuck

    Bug: When playing Incinerator of the Guilty if I don't have anything in my graveyard but I get into the dialog about collecting evidence and I can't get out of it so I have to concede the game. This has happened twice.

    13 votes

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    8 comments  ·  Gameplay  ·  Admin →
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  2. Tutorial Spark

    As of 2024-01-22, the tutorial spark is showing up on the home screen every time I access it - just logging in, moving from other screens, and after a match. Any time I come to the home screen, I hear"Congratulations on completing spark rank..."

    I don't know if it's a bug or a 'feature', but I would LOVE to disable this spark forever after the tutorial is done. Nothin against the spark, I've got 10+ years in the game - I'm all good.

    22 votes

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  3. Fix logins LMAO

    Still can't log in after 5 hours and wotc still hasn't acknowledged that all systems are NOT OPERATIONAL

    30 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  4. Tutorial Voice Lines Repeat Indefinitely

    After completing the tutorial and color challenges, Spark is permanently stuck on the home screen. Every time I go to the home screen (start of program, click to it, or finish a match) it repeats the voice line "wow, you've beaten all of the color challenges"

    Please consider adding a 'disable spark' or 'disable tutorial' option while this is being worked on

    20 votes

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  5. Crash, crash, crash

    Crash over and over during some games, but not all. Took video of the game as I restarted, crashed, restarted, crashed. There doesn’t seem to be any particular event that triggered it, my iPad has plenty of memory, and it’s updated as far as it can go.
    https://drive.google.com/drive/folders/15eAzTqAL0kUbvTBwYtKZS1T_T5rmyzjH

    15 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  6. Error Updating Data

    Until Jan 25, I just played the game on a PC completely normally, everything was OK. after the scheduled maintenance on Jan 26, when I launched the MTGA, then there's the problem: Error Updating Data.
    I've done those things trying to solve the problem, but not worked at all:
    1- Complete uninstallation and reinstallation
    2-Try steam, epic and MTGAInstaller.exe version, all meet the same problem
    3-Turn off firewalls and antivirus software
    4-try a US-VPN
    5-try another network via my phone hotspot
    6-restart computer after all other try
    7-Flush DNS and Winsock Reset, way as https://mtgarena-support.wizards.com/hc/en-us/articles/360000834323-Flush-DNS-and-Winsock-Reset
    8-Proxy had always been turned…

    15 votes

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  7. 63 votes

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  8. Premier Draft Gone

    Bought into a WoE Premier Draft, played and won a single match, was kicked out immediately afterwards and now Premier draft has disappeared from my options along with the deck. Logging out and in doesn't fix this.
    Premier draft was not set to rotate out nor was there a countdown timer on the event ending.

    35 votes

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    13 comments  ·  Events  ·  Admin →
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  9. kylox's voltstriders ability sometimes doesn't work

    When Kylox's Voltstrider attacks, its ability triggers. To cast an instant or sorcery exiled with it.

    I had four instants and/or sorcery's exiled with it and attacked my opponent. The ability went on the stack and the button 'resolve'was shown. I was not in full control. Clicking the resolve button didn't do anything. Because this wat the first time playing with this card i thought i did something wrong. The second time i attacked the ability triggerd as aspected and a window appeared where i could choose to cast one of the cards. The third time i had the same…

    10 votes

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    9 comments  ·  Gameplay  ·  Admin →
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  10. Can spark PLEASE STFU??

    Spark continues to "educate" me about my limited and constructed rank EVERY TIME I go into profile, it's incredibly irritating.

    Please fix before I lose it, spark is almost as bad as clippy.

    21 votes

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  11. Add deck type "Friendly Brawl Rebalanced" to direct challenge

    At this time, the only option for playing brawl in direct challenge matches is the deck type "Friendly Brawl."

    All other brawl deck types ("Standard Brawl," "Historic Brawl," and "Friendly Brawl Rebalanced") are loaded into the direct challenge as deck type "Friendly Brawl."

    Consequently, Alchemy Rebalanced cards are automatically switched for the original, non-rebalanced cards in those decks : there is currently no way to play Alchemy Rebalanced cards in brawl matches using direct challenge.

    This results in a situation where players cannot 100% replicate the public queue "Standard Brawl" and "Historic Brawl" play experiences in a direct challenge versus…

    140 votes

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  12. Call A Surprise Witness style not awarded from MKM Story Festival

    I was not properly awarded the alternate card style for Call A Surprise Witness from the MKM story decks festival, despite the reward being listed as given out just for entering the festival.

    13 votes

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    3 comments  ·  Events  ·  Admin →
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  13. Friend challenge keeps bugging out after 2 or 3 games. we become Desynched

    When me and my friend Direct challenge each other, sometimes after 1 game or 2 or 3, we no longer can fight each other because it says on his screen he gets to join the game but "waiting for opponent" which ultimately leads to a draw but on my screen, as soon as I choose a deck it says "waiting for server" and the loading wheel but then eventually it says "Unable to submit deck" or "network error" and I cannot cancel the screen or play anything else due to my decks showing a locked symbol or it says "Waiting…

    27 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  14. Bug in Jump In Quest

    I've been trying to complete the Jump In quest but everytime I complete the first jump in and proceed to finish the quest the tracker resets. I wanna a solution or the devolution of the gold I used to buy the entry.

    13 votes

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    5 comments  ·  Events  ·  Admin →
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  15. MTG Arena for Mac on Steam

    Please release MTG Arena for Mac on Steam. Currently MTG Arena itself is supported on Mac, but can only be installed on Epic. Adding it to Steam would make it easier for me to recommend, especially to friends and family that are less familiar with gaming and have only heard of Steam.

    55 votes

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  16. updating data

    It says : "Error Updating Data - Please check your connection and try again".

    after a new patch launched on Jan 26th.

    I think this is a bug.

    Thank you for your time and patience

    17 votes

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  17. Cloak + Conspiracy Unraveler

    Cloak Conspiracy Unraveler (like by using Hide in Plain Sight). All cards in your hand show alternate casting cost of 0 and allow you to attempt to cast them for 0 even though Conspiracy Unraveler is Cloaked and its ability shouldn't be active.

    16 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  18. While playing Sparky and you cast a card the whole game freezes

    While playing Sparky and you cast a card the whole game freezes, sometimes for a couple seconds, sometimes indefinitely, you can interact with the screen and pets but card will not resolve so you're only able to concede OR Sparky will concede if you leave it there for a couple of minutes.

    60 votes

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    8 comments  ·  Gameplay  ·  Admin →
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  19. Koi Pet (Digital Origami Fish)

    Folded Koi pet (fish) is missing from my game.....
    It is literally my favorite pet and after paying $50 in arena for it it means a lot to me. I do but don't care about money. I would love me pet back.

    11 votes

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  20. "congratulations on reaching spark rank"

    The graphic and voice pop up "congratulations on reaching spark rank" plays every time I go to the home screen. Clicking through doesn't clear it, it just plays again. Logging out and logging in doesn't clear it. It just plays over and over and over again, every time the home screen loads.

    13 votes

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    5 comments  ·  Gameplay  ·  Admin →
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