MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. friends list

    All the friends on my friends list have disappeared and it says my username is Username#12345. Everything else is normal and on my profile page thing my username is still normal.

    106 votes
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    24 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Lost ranking in every non ranked play or bot match

    I lost ranking on un ranked games, either if i win or loose, even with the bot

    53 votes
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    9 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  3. Cannot continue gameplay

    If I have a card I can play or action I can do, the orange button does not appear to let pass priority to go to the next step.

    912 votes
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    447 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. 23 votes
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    23 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. 33 votes
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    17 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Draft logs broken

    In the past, the process of drafting has produced text in output_log.txt that draft assistants and trackers use to provide users information about current and past drafts. The draft assistant I'm working on was not providing me any information during any of the Ikoria Traditional Drafts I played yesterday, and examining the log file during the draft revealed that it was because none of the normal output was being produced, even in a modified form.

    I'm not sure whether this is an isolated bug or something that's an issue globally. Given that I haven't seen any chatter about draft assistants…

    166 votes
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    26 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. I keep losing rank in unranked play. Whenever i win or lose

    After the last update I keep losing rank in unranked play. Whenever i win or lose

    44 votes
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    15 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. 84 votes
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    24 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. The line feed position of the card text in Japanese is distorted // 日本語でのカードテキストの改行位置が乱れている

    When checking the card text in a Japanese environment, the line feed position is disturbed on many cards.
    The attached image is an example.

    日本語環境でカードテキストを確認すると、多くのカードで改行位置が乱れている。
    添付画像は一例。

    137 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Loosing Card Packs

    Ask I was opening packs 10 at a time of ZNR I would get an error advising unable to open booster and then it try to reconnect to server. When it finally is able to reconnect to the server I have lost 10 PACKS... This has happened to me 5 times now. Please replace 50 lost packs asap.

    28 votes
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    28 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  11. Bug with Moraug, fury of akoum

    Playing a game of draft and in the last turn of the game i played a land with Moraug on the battlefield and it not trigger the extra combat phase leading to a loss. I have attached a log. Any compensation would be appreciated.

    35 votes
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    19 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  12. Lead the stampede is bugged

    Lead the stampede is drawing all cards. Decks that clearly should not be running the card are running it to take advantage of "Pay 3, Draw 5 cards". This needs to immediately be addressed as it is allowing people to intentionally use this insane bug to their advantage.

    17 votes
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    12 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. Game locks when opponent concedes at ranked

    Game locks when opponent concedes at ranked.
    - The game does not disconect.
    - User menu cannot be acces by ESC key. The only way to quit is by closing the game in windows.
    - Cards animation and graphics engine still working.

    Not the first time that happen. Player concedes inmediatly after played card animation finish.
    Always with odd names players. In this case: USBSoundDevice
    I think that "Raal, Izzet Viceroy" triggers it... Hard to say if it is a bug or a hack. I was playing murderous raider on him. Or maybe rage quiters are broking the…

    257 votes
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    140 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Titan's Nest

    The Titan's Nest implementation on Arena takes so long per activation that it can easily cause you to time out. This is an ability designed to be used many times a turn -- please do one or more of the following:

    — Remove the pause after each activation

    — Prevent the timer from counting down during the pause

    — Have "Auto Pay" prioritize cards in graveyard over tapping lands (so we don't have to manually tap for all but the last card in a turn)

    31 votes
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    7 comments  ·  Product Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  15. "Thanks" emote still says "Nice!"

    Minor emote bug after the recent update. After opponent emotes "Nice!", the emote wheel offers the "Thanks" option, but when selected still says "Nice!", at least on my end.

    37 votes
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    11 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Shivan Fire resolved but didn't do anything

    I cast a kicked Shivan Fire to deal 4 damage to a 4/4 Baloth Gorger in a Premier Dominaria Draft game. Shivan Fire resolved and went to the graveyard but nothing happened to the Baloth Gorger. I don't think there was even an animation.

    37 votes
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    23 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  17. game stuck in the start

    started first match of sealed throne of eldraine and got stuck with no card screen and nothing I could do.
    After I rerun the game, the match was regarded as a lost game.
    I want you to refund.
    Thank you.

    370 votes
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    154 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Sideboarding issues

    Playing Traditional Draft with Lutri companion. At the end of game1 I got an error and Arena crashed. I relaunched the game and I saw the sideboarding screen but I couldn't see cards in my main deck or make any changes. Even names are bugged and the time doesn't flow.
    I lost my second game and the draft this way.
    Thank you for your attention.

    89 votes
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    41 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  19. unranked play displaying rank after victory/defeat message

    was playing an unranked match (third one) and it keeps showing rank animation after the game (I'm also not diamond in constructed)

    32 votes
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    13 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  20. Nissa, Who Shakes the World and Mutate

    Mutate is not working with Nissa's animated lands. I put the mutate creature on top of the land, but they are still only 3/3 power toughness. Also I was unable to tap the creature for mana as I should be able to tap the creature land that I mutated onto.
    https://gyazo.com/633fd8066fdbca33e3be727a35f79781

    99 votes
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    37 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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