MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Loosing Card Packs

    Ask I was opening packs 10 at a time of ZNR I would get an error advising unable to open booster and then it try to reconnect to server. When it finally is able to reconnect to the server I have lost 10 PACKS... This has happened to me 5 times now. Please replace 50 lost packs asap.

    27 votes
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    28 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  2. not letting full screen on mac client

    Won't let me go into full screen on the mac client.

    76 votes
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    18 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Game locks when opponent concedes at ranked

    Game locks when opponent concedes at ranked.
    - The game does not disconect.
    - User menu cannot be acces by ESC key. The only way to quit is by closing the game in windows.
    - Cards animation and graphics engine still working.

    Not the first time that happen. Player concedes inmediatly after played card animation finish.
    Always with odd names players. In this case: USBSoundDevice
    I think that "Raal, Izzet Viceroy" triggers it... Hard to say if it is a bug or a hack. I was playing murderous raider on him. Or maybe rage quiters are broking the…

    206 votes
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    108 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Shivan Fire resolved but didn't do anything

    I cast a kicked Shivan Fire to deal 4 damage to a 4/4 Baloth Gorger in a Premier Dominaria Draft game. Shivan Fire resolved and went to the graveyard but nothing happened to the Baloth Gorger. I don't think there was even an animation.

    36 votes
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    23 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. game stuck in the start

    started first match of sealed throne of eldraine and got stuck with no card screen and nothing I could do.
    After I rerun the game, the match was regarded as a lost game.
    I want you to refund.
    Thank you.

    363 votes
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    148 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Nissa, Who Shakes the World and Mutate

    Mutate is not working with Nissa's animated lands. I put the mutate creature on top of the land, but they are still only 3/3 power toughness. Also I was unable to tap the creature for mana as I should be able to tap the creature land that I mutated onto.
    https://gyazo.com/633fd8066fdbca33e3be727a35f79781

    99 votes
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    37 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. Nimble Trapfinder

    I was in a sealed match with a Nimble Trapfinder on the battlefield. I then reanimated a Legion Angel and a Kitesail Cleric from my graveyard off of Thwart the grave. When the 2 creatures entered the battlefield, Nimble Trapfinder's unblockable ability didn't trigger. I went to attacks and attacked for lethal with what was supposed to be unblockable damage. My opponent was able to block the Nimble Trapfinder. I ended with 3 party members on the battlefield

    32 votes
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    13 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. 319 votes
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    240 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. unranked play displaying rank after victory/defeat message

    was playing an unranked match (third one) and it keeps showing rank animation after the game (I'm also not diamond in constructed)

    31 votes
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    13 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. Sideboarding issues

    Playing Traditional Draft with Lutri companion. At the end of game1 I got an error and Arena crashed. I relaunched the game and I saw the sideboarding screen but I couldn't see cards in my main deck or make any changes. Even names are bugged and the time doesn't flow.
    I lost my second game and the draft this way.
    Thank you for your attention.

    86 votes
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    41 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. Crafted cards used but nothing crafted

    I was editing and old deck with a new idea, and after trying to craft one of each of the new triomes Keteria and Zagoth for my second ones, and Uro, for my forth one. Using the craft all feature. It gave the standard screen that it was going to use 2 rare and a mythic to craft the 3 said cards, I clicked ok, and its like stuttered and the cards were used, but the cards weren't crafted in the UI it still showed I needed to craft 1 of each. And I'm down to 0 rare and 5…

    72 votes
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    27 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cannot access store

    Every time I try to access the store, I get a black screen and it fails to load, crashing Arena. This has been attempted multiple times over the course of the last couple weeks. Thanks for your help!

    170 votes
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    92 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Scute Swarm and Time Outs

    Set to auto-resolve opponent's triggers of Scute Swarm, lost time outs due to this. Hopefully log helps with this.

    34 votes
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    8 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. 21 votes
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    12 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Amonkhet play area causes nausea

    The new Amonkhet background / playmat with all of the moving sand causes me to be nauseous. There is too much movement on the screen. Please let us choose a standard background that is always the same one so i can choose a calmer background

    40 votes
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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Play mode switching to Bot Match after every game

    After every game I play the match mode switches to Bot Match instead of staying with the same mode I was previously playing. This is new after the most recent update.

    71 votes
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    24 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Daily Quest Progression Frozen

    I'm completely full on Daily Quests, and although I've been performing the actions required to complete them, they are not progressing, so I am unable to complete any of them and earn their gold rewards.

    Not sure how big a deal this is, or how prevalent it is across the service, just something I noticed and thought I'd bring up. It would be unfortunate if I were no longer able to progress.

    348 votes
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    208 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. "Thanks" emote still says "Nice!"

    Minor emote bug after the recent update. After opponent emotes "Nice!", the emote wheel offers the "Thanks" option, but when selected still says "Nice!", at least on my end.

    32 votes
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    9 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Hovering opponents lands will let them timeout

    There is a guaranteed way to win every game.
    During your opponents turn you start hovering over the opponents lands very quickly. this will prevent them from getting priority (or it just lags really hard). But the problem is that the timeout timer is still starting to run and will continue to do so. So you can force the opponent to time out each turn. by doing this you can win each game.

    I think this is a serious bug which can be easily abused. You don't need anything to assist you in annoying this to your advantage. You just…

    32 votes
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. monocolored 2021 starter decks invalid for 2021 play queues

    Thanks for the new update with the 2021 starter decks!
    However when I go to the standard 2021 play or ranked queues I can only select the two colored decks. The monocolored decks (cold-blooded killers etc) are labeled invalid.
    I can select them for the other play queues.

    26 votes
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    25 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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