MTG Arena Bugs




This page is just for reporting bugs. If you are experiencing issues with your account or with an order, are unable to login, or otherwise need customer support, please click here. 

How to report a bug

  1. Give us the steps to reproduce the bug
  2. The actual results you’re experiencing
  3. The expected results of the feature
  4. Add any relevant screenshots/videos
  5. If you found a workaround, please add workaround steps.


If you would like to post an attachment to an existing thread, please start a new thread with your comment and leave a message for the moderators to merge your thread with the existing one.

If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.

  1. Sept 4th update causes Arena to crash after 2-3 games of play

    Arena consistently crashes after 2-3 BO1 games. I have yet to be able to play four games without Arena crashing. I have a 100% success rate if I close Arena after every game. I also have a 100% failure rate during game 3 (if I make it that far without it crashing).

    43 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Crashing almost every game

    The game keeps crashing. It started crashing a lot after the Core Set 2020 update. I switched to windowed mode and it seemed to mostly fix the issue. Now after the Throne of Eldraine update, I'm lucky if I get one game before it crashes. Most of the time it crashes right after I start a game and by the time I reload, the game has started and I get stuck with a bad hand or miss a turn. I would love to buy the Eldraine Mastery Pass, but I can't justify it if I can't play a single game…

    40 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Stuck at "Currently Waiting" screen

    My game crashed in the middle of a Bo3 game for Eldraine traditional draft, and when I tried to rejoin, the game was stuck in the "Currently Waiting" screen and I wasnt able to keep playing the game. I could hear the game going on and my rope timing out, but couldnt rejoin the game even after several restarts.
    Frustrating to lose your gems this way...

    29 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. sealed event crashed/froze during game

    game froze during theros beyond death sealed event during game result was a loss in the event

    12 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. game frozen during sealed event, theros

    Game froze during sealed match of theros, when i restart arena it brings me back to the frozen game and the timers are not running but I can interact with my hand/ cards respond when i hover over them.

    15 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. I entered my code for Fblthp and got a Store Error, then when I tried re-entering it, it said it was already redeemed.

    I entered my code for Fblthp and got a Store Error, then when I tried re-entering it, it said it was already redeemed.

    30 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Furious Rise trigger stays on stack visually

    My opponent's "Furious Rise" trigger stayed on the stack since it first triggered. Everything on the stack appeared behind it and I couldn't read it.

    Picture here shows mid combat the trigger still being on the stack.

    9 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Renewal Gift is missing, no card received

    Renewal Gift is missing, no card received

    31 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. black screen...game not working after update

    black screen...game not working after update

    13 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Black Screen

    After updating today (2020-1-16) opening the game always results in a black screen with only the cursor visible. This still happens after fresh install

    Steps to reproduce:
    - Uninstall MTG Arena
    - Download Installer from https://magic.wizards.com/en/content/mtg-arena-download
    - Run Installer and wait for install to be finished

    Observed behavior:
    - After install completes, Arena opens but only displays a black screen and cursor. Nothing else is visible

    Expected behavior:
    - After install completes, Arena opens normally.

    16 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. lost pack

    Core2020 Pack didn't open when I clicked on it. Tried clicking on it few times, but it just zoomed in and out (but didn't open). Then it just disappeared! (This was the last pack from my Welcome Pack)

    16 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. PLAYELDRAINE redeem failiure

    so i was getting my beta participation codes. uses the avatar and sleeve code and the store failed to give it, then i went back and forth between home and then it said connecting to the server and finally gave me the reward for it.the issue is with the playeldraine code. got the same error but typing it in again or going back and forth didnt give me the booster packs.please help.I just says failure redeeming PLAYELDRAINE

    33 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Sparky Infinite Loop with Thassa's Intervention

    When you try to counter a spell Sparky casts with Thassa's Intervention with twice X being greater than the amount of mana Sparky has, he taps all lands to try paying for the counter, then sort of realizes he doesn't have enough to pay, then untaps all lands and tries again, causing him to be stuck in an infinite loop

    11 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Locked in game of sealed Theros behond death

    How to reproduce:
    - Launch a sealed of theros behond death
    - Game start but randomly infinite timer + no action possible
    - Restart client
    - infinite loading screen

    12 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Unable to submit deck

    Hi, I finished the draft portion of a Traditional Eldraine draft, and have been unable to submit my deck. I suspect the reason is that I drafted 8 copies of "seven dwarves" and the client will not allow 8 copies of the deck in maindeck and sideboard.

    I have restarted the client, waited a day, and am still unable to submit my draft deck and progress in the event. This leaves me with the option of dropping from the event with no rewards, or not drafting at all.

    Please could you look into this issue? If it takes some time…

    23 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Seven Dwarves breaks when you draft more than seven

    Hi there - I drafted nine copies of seven dwarves but the client won't let me play. I can put seven dwarves in the maindeck but the client refuses to let me play games with it. I've seen this bug referenced many times online and it still hasn't been solved.

    Please refund the 1500 gems, unless there is a way to play the deck (which was sweet!).

    Thanks,

    19 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. disconnected

    Lost draft due to disconnect, request draft win/loss (i'm in first match of the draft) to be reset as it was paid with gems and it was not a problem on my side.

    43 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    16 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Game freeze

    Game froze during opponent's turn. Client briefly display an internet issue but outside of the client the internet was working fine. Game is stuck on the other persons turn

    23 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Statistics Email

    I have not received the email with the statistics that has been sent out today. I would really like to get a look at it if at all possible.

    22 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Selecting Pet causes game to crash

    When trying to switch pets the game locks up and eventually crashes

    14 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base