MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 72 votes
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    27 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  2. Frequent crash / freeze after the Ikoria update

    After the Ikoria update, MTGA is really really unstable.
    MTGA always crashes whenever I try to visit the store or mastery, open packs or edit decks.
    (Actually, it already happened before the update, but now, it happens in 100%. Cannot edit new decks at all.)

    I always need restart MTGA when starting a new match.
    Sometimes it gets frozen in black screen with no response and does not recover even when I restart it.

    I have already tried restart PC and router.
    There are no problem in the network speed.
    All the other programs are shut down while playing MTGA. …

    80 votes
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    14 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. New Player Experience rewarding rotated decks

    Completed the daily quest and received the Selesnya Conclave deck from Guilds of Ravnica instead of the deck for the current standard.

    25 votes
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    10 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  4. Second win in Jumpstart did not award a second rare or higher ICR

    I just won my second game with this particular deck in the Jumpstart event and did not receive a rare or better ICR. I received a handful of gold and two lower than rare ICRs. Thanks for any help.

    42 votes
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    14 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. Nahiri sleeve missing

    I prepurchased the Zendikar bundle before Sept 17 and received the Jace and Nahiri sleeves. After the patch and after modifying my decks, I noticed I don't have my Nahiri sleeve anymore.

    Please help!

    I do see two "default" sleeves - One next to the Jace sleeve. Is this supposed to be the Nahiri one and is it glitched?

    22 votes
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    13 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. 30 votes
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    5 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  7. Unsanctioned lands not working

    I have the unsanctioned land art. It no longer shows up in my collection or deck building. In decks that I already had them in, it shows the sleeve art for basic lands and won't let the land be played during a game. All you have to do is play the unsanctioned lands in a deck, if you can even do that because they can't be found in ones collection. The game just has the sleeve art hover over the field and acts like you played a land but you can't do anything with it. I would like to be…

    21 votes
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    5 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. 77 votes
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    38 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. Nicol Bolas, Dragon-god

    Nicol Bolas, Dragon-god

    -3 hability

    Crash MTG-arena forcing reload to play.

    Playing in PT-br.

    Version 1.1000.0.3009 (3009.800581)

    39 votes
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    11 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. Direct Challenge not working with new update

    Most recent update rendered direct challenge impossible. The deck selection screen is bugged out and won't let you choose an appropriate deck for your format. For example, we want to play brawl but it's only letting us choose standard legal decks.

    17 votes
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    8 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. waiting for the server

    Stuck at "waiting for server" after paying to play the new cube draft. I would like my coins refunded and a fix so I can actually play in the draft again.

    38 votes
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    23 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. Moraug, fury of akoum

    The extra combat does not untap your creatures like it is suppose too.

    24 votes
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    5 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. Dance of the Mance: Oath of Kaya can't target opponent

    When I bring Oath of Kaya in the battlefield as a creature with Dance of the Manse, I can target anything but my opponent. It has happened more than once.

    100 votes
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    54 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. Lost rank in constructed after a brawl win??

    I lost constructed rank level after two brawl losses, but right now i lost constructed after a brawl victory?!?

    21 votes
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    7 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. Tolarian Kraken's ability ignored protection

    opponent pay <Tolarian Kraken>'s ability cost
    opponent target my creature for tap
    I cast <Feat of Resistance> for it and declare Blue
    Why <Tolarian Kraken> tap my creature?

    31 votes
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    21 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  16. Shuffler Issue

    Every time there is a new set release the shuffler gets hosed. Statistically impossible to play 43 games in a row and either land flood or never see more than 2 lands. Every game, not once or twice an hour. This is not what I paid over $100 in the last 3 days to play the new set. Fix this or refund my money!

    55 votes
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    29 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  17. no mastery experience for daily wins

    After the update today, I'm not receiving mastery experience for daily wins. I got wins 9-14 and the whole time my mastery tree was sitting at 975/1000 xp and never went up after the wins.

    56 votes
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    21 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  18. Opponent stuck in timeout

    Opponent is not losing due to timeout.

    I am playing in the arena sealed event and during the opponent's first main phase he went into time out, but the game is stuck after his timeout expired and the game has been stuck in his main phase for 1 hour.

    60 votes
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    30 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  19. Limited rank dropped after winning a constructed match

    I was playing in a traditional constructed event (Historic), and after winning a match, my limited rank dropped. This has happened multiple times, and will likely prevent me from getting to mythic if it continues.

    22 votes
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    5 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. Momir draw error always

    Anytime a player activate momir's ability, then before it resolves he cancels it, draw error happens and match ends. So there's almost no way to end game match properly because of player's error.

    20 votes
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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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