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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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823 results found

  1. Too many hackers/cheaters and no way to report or ban them

    MTGA has always been a cheaters paradise but now every mode is close to unplayable.
    There is not a single mode where you can use standard decks without being matched against a hacker who just rigs the match.
    For the record I like the concept of deck building. But it should be reserved for ranked and super competitive play, where it belongs, with all the butthurts who can't handle losing.
    A "casual mode" would be handy where both players are limited to standard decks.

    1. This is a card game - you never get beaten on skill, you get beaten by…
    7 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  2. unable to purchase Foundations, Brawl deck for Edge of Eternity

    refresh the shop, or repopulate the Edge of Eternity Foundation decks please

    Showing "No items available"

    7 votes

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    3 comments  ·  Store  ·  Admin →
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  3. 3 Color Starter Deck Precons

    The MTG:Arena development team should add three colored starter deck pre-cons alongside the mono colored and dual colored starter decks that are currently provided in the game.

    1 vote

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  4. Unable to cast spell that I had the correct mana for

    In this game I was unable to cast Cornered by Black Mages even though I had 2 black mana available (1 colorless reduction from Artist's Talent) on my upkeep I had an untapped Swamp and Jagged Barrens that can produce black or red. However the game would not allow me to cast the spell as if I didn't have the correct mana for it, even though I did.

    1 vote

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    2 comments  ·  Gameplay  ·  Admin →
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  5. Unable to cast Snakeskin Veil bug

    For some reason during the very start of the game I am attaching a screen shot of I couldnt cast snakeskin veil to save my blocker. I tried everything I could think of. The next turn I was actually able to cast it

    5 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  6. "Network Error - Unable to get collection"

    Yesterday while playing a draft game, few turns into a game I got disconnected from the game (Connecting to Server" message with a circle). I restarted the game to try and reconnect, but got the error from the screenshot. I tried restarting the game a few times, and also a few minutes later, still with the same result. I came back the next day and got a game loss.
    I want a refund for the quick draft I lost.

    3 votes

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    3 comments  ·  Events  ·  Admin →
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  7. Unable to connect to Arena using Android App on Home WiFi (mobile data connection works fine)

    Steps to reproduce:

    1. Have CenturyLink fiber as your ISP
    2. Have a NETGEAR AC1750 router
    3. Launch the Magic Arena app
    4. The app will attempt to connect to the Arena servers (Note: the app is able to download and install updates, but not able to connect to the game servers)
    5. The app will fail to do so, and will report a "Connection Lost" error

    Expected Results:
    Ability to connect to Arena via Home WiFi

    Workaround:
    Use a 5G mobile connection, or connect to Arena via a PC which is using the same router and ISP.

    17 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  8. shuffle

    Add a button at the beginning of a match to shuffle ones deck before starting the game. Due to the fact that ALOT of time in 3 color decks you only get 2 of the colors of mana you selected. You'll get 6 turns in need 1 mana of the color your missing and have a hand full of cards needing that one color, but by the time you draw one its too late your opponent has built their field and there is no way back out of the hole your in. All because Players cant shuffle their…

    33 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  9. Arena is rigged

    I would like to thank the creators of this app/game for making me loathe a game I've loved sonce 1994. It's algorithm is completely rigged. Matches are decided when the game begins and the game ensures that you cannot exceed in enough Matches in a challenge to acquire the appropriate currency to play the challenge again. It will also like to give you matches of no mana or all mana easily at three times the rate this happens in reality to ensure you lose as well. The oddasity of Hasbro actually having ProTour tournaments over this medium is both disgusting…

    19 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  10. Unable to use Fire Sage Ability

    During a Premier Draft match, I attacked with Fire Sage, spending no mana while attacking, and after damage was resolved, I was sure my opponent was not going to do anything, and then I activated Fire Sage's ability.

    However, after combat ended, the damage resolution step was skipped, and the red mana added by the fire technique disappeared.

    He was unable to use the Fire Sage's ability, which he should have been able to activate, which led to his loss in the match.

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  11. Sideboard

    1. Playing Bo3 standard ranked
    2. iOS 3.Actual: Unable to sideboard between games. Cards cannot leave sideboard to main. When minusing/pulsing copies of cards in main to sideboard and submit, arena says invalid deck submission.
    3. Expected: Able to sideboard freely without issues.
    4. No screenshots.
    5. No workaround.
    213 votes

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    70 comments  ·  Gameplay  ·  Admin →
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  12. Not allowing instant speed

    During gameplay, I was unable to cast tailswipe at instant speed during my turn or opponents. I had mana available and no other cards were preventing instant speed spells.

    24 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  13. unable to scream

    1) Eu encantei Titania, Protetora de Argoth com Incapaz de Gritar e passei o turno;
    2) O oponente encantou Titania com Nantuko do Coração Primaveril;
    3) Sacrificou uma fetch land e a habilidade de Titania desencadeou como se não estivesse encatada com Incapaz de Gritar;
    4) Em seguita, tanto Titania quanto Incapaz de Gritar foram parar nos cemitérios dos seus respectivos donos;
    5) Ele sacrificou mais uma fetch land e conseguiu desencadear a habilidade de Titania do cemitério, aparentemente.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  14. Osteomancer Adept Glitch

    When I activated Osteomancer Adept, I was unable to select the cards in my graveyard as forage targets.

    15 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  15. 2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Bug: Unable to join active game on reconnect

    On any platform (both android, ios, windows, macos) when there is intermittent connection (disconnect-reconnect network) the game is successfully reconnected but it doesn't join to an ongoing match.

    As a temporary solution, client restart is required to rejoin the match. Also this is causing a time loss. Showing animation and pre-game screen uses up wait time, often resulting in lost turn. Failing to rejoin on time loses the match.

    The issue can be replicated by joining a game, disconnecting-reconnecting the network cable on pc or disabling/enabling WAN on router for mobile devices. When the device is reconnected, game reconnects but…

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  17. light wheel enhancement

    during a paid event i was unable to cast light wheel enhancements from my grave yard after getting max speed.
    i believe i lost the match as i was unable to use its features

    10 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  18. Unable to target Sidisi Regent of the Mire with any removal

    On Android, I just finished a game where I was completely unable to target Sidisi, Regent of the Mire with any of my removal spells. I tried both Cut Down and Annoint with Affliction but the card wouldn't even let me choose it. Both attached screenshots were taken during my turn so Voice of Victory's effect would not have been active and there were no other effects in play, as you can see that I could hit Voice of Victory with Cut Down.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  19. unable to use full sideboard

    it says no more than 15 cards can't be in your sideboard. but I have only 15 cards in the sideboard

    2 votes

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  20. Alchemy decks are invalid in Bot Match

    New Alchemy deck with new Omnath and Goldspan. Go to a bot match to try it out, deck is invalid. Mouse over deck, says "invalid cards: 0"
    Unable to play the deck against Sparky.

    30 votes

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    4 comments  ·  Events  ·  Admin →
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