MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1350 results found
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Timeout on opponents turn
If your opponent pulls off an infinite that spawns copy tokens that despawn during end phase, it will time you out while your opponents tokens are despawning
3 votes -
The game froze and I lost the match
The game froze and I lost the match during a premier draft game. I want my gems back.
1 vote -
draft
Hello Wizards of the Coast Support Team,
I am writing to report a technical issue I experienced today, December 28th, 2024, between 6:00 PM and 7:00 PM (UTC-3).
While playing a Quick Draft match, the game client encountered a critical bug. I was in a winning position, simply waiting for the opponent to pass the turn to deliver the final blow, when the match was abruptly canceled/voided by the system.
As a result, I ended my Draft run with a record of 6 wins and 3 losses. Without this technical failure, I would have achieved the maximum 7 wins and…
2 votes -
Bug - Can't play since just before 5:00 PM EST
Since my draft failed around 17:00 EST, I have not been able to have a match.
The client freezes at the opponents hand selection, without showing me my card selections.
This has happened 3 time since 16:45 pm, and add the draft that I lost my admission to.7 votes -
Blank board on game start after disconnect
PC - standalone client. I was disconnected after AFK-ing for about 20 minutes during a quick draft event. After reconnecting, I entered a game and the board was just blank. I was never shown the opening hand of given options to mulligan. The timer started to run but when it reached the end it just stayed there indefinitely. Adjusting settings had no effect. Eventually, I emoted and that triggered a reconnect which brought me back to the event screen. Game result was null.
4 votes -
bug premier draft
Dear customer support,
I was playing a premier draft match and suddenly I was kicked out of the game. After this, I was not able to enter in the game. The system assigned a loss. Please see the screenshots. It is not fair that I lost this match in this way, I wanted to re-enter but for no reason the system continues to not let me in. Please consider refunding for this event. It is really frustrating have situation like this when playing competitive.
Thanks
1 vote -
Deck Builder Graphical Bug
Had an issue where a highlighted card persisted into the Deck Details screen. It is covering up the back button and I cannot go back to the Deck Builder to save changes. Moving to any other menu at the top banner gives the option to Discard but not Save changes, meaning the time I put into the deck is wasted. If it's important, this happened during the Midweek Challenge and hasn't happened before. I'm more disappointed that moving to any other menu also doesn't include a Save option, like when you press Back during the Deck Builder for existing decks
1 vote -
Timeout
Remove timeout countdown during automatic stax
When some stax are resolving, like card draw or anything else that doesn't require the player to take action, the timeout counter shouldn't be active. The app is very slow so when there are a lot of automated stax that are taking a long time to resolve and the time it takes is not a result of the player taking action, thinking, or just not going faster, it would be nice if the timeout counter wasn't actively removing time.
I just played a game where neither myself or the other player got to attack…
6 votes -
M21 Forest missing Mana Symbol
Bug as title, M21 Forest is missing Mana Symbol as shown in picture.
24 votes -
Game is freezing
During a bot game I attempted to blink a creature and it caused my game to stop responding. The creature in question was a token copy (via helm of the host) of the mutation stack containing Titania, Protector of Argoth and Vadrok, Apex of Thunder. It is also important to note that my library currently contains several hundred cards (mostly P9) that were conjured there by an oracle of the alpha. Additionally the original Titania/vadrok pile has several equipment attached to it, embercleave and a couple of swords of this and that.
7 votes -
3440x1440 Bug fix
Fix the 3440x1440 bug - each time i press full screen and change a menu or start a game it refreshes back to 2560x1440. Its really annoying for all the ultra widescreen players. it is a simple code fix as it works when i press full screen.
6 votes -
2 votes
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Draft event quality
I will not waste my time or money on your draft events any longer. After years of trying to enjoy these drafts I have to say that it is incredibly disappointing that you haven't made some sort of fix to help with the fact that we can't play within our pods. I understand that time constraints don't allow it to be possible restricted BUT there could be other means tested to help. The fact that I face FOUR very stacked Black/Green Elf decks in a row. That is completely impossible in a normal draft situation. There has to be some…
3 votes -
Instants are able to be cast for their sneak cost during the damage step
If you do full control, you are able to cast instants after damage is dealt. I tested with the last ronin's technique, michaelangelo's technique, and jennika's technique. I'd assume kitsune's technique would be the same but hadn't tested yet). Sorceries and creatures seem to be fine, just seems like the instants specifically are allowing this.
1 vote -
Rank reset to spark tier 0
I just finished up a quick draft in foundations and suddenly my rank reset to spark tier 0. After the victory it showed my rank just below mythic #500 and then when I got back to the draft screen to claim rewards rank was missing. Then checking my profile it showed this spark tier 0 rank. Hopefully there is a way to fix this and show my actual current rank?
This is on a PC.24 votes -
Gameply Bug on Premier Draft – Screen Freeze Caused Match Loss (Android)
I don't know where to write you an email so here is goes.
I am writing to report a bug that caused me to lose a match in a recent Premier Draft game on Android, and to request compensation for the resulting loss.
Yesterday, I lost multiple matches and nearly 10,000 Gems, which was already very frustrating. Today, I recharged again and drafted a strong UR Elementals deck. For the first 2 lost, my opponents have bombed decks and good skill, which is fair, and I was prepared for a tough run.
However, during the final match, on Turn 2,…
1 vote -
There is no L-slot cards in NEO flashback draft.
In new flashback draft NEO - only 14 cards in draft. Land card is missing. As long as this format has tapped dual lands it affects draft so much. For some reason you forgot to turn on 15th slot
4 votes -
Transmogrant's Crown Bug
Equip cost cannot be activated - Equip / Cancel Buttons cannot be selected and you time out after trying to equip. PC
10 votes -
Mastery Pass reward bug
Mastery Pass Reward Bug: Level 4 of Lorwin Eclipsed Mastery gives me 1 Lorwin Booster and 3 Edge of Eternities boosters instead of 4 Lorwin Boosters. I would appreciate a refund.
5 votes -
Bug unable to pick up cards at the draft, lost all my gems
Bug unable to pick up cards at the draft, lost all my gems
1 vote
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