MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
- ~ No ideas found ~
10185 results found
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mythic reward card mastery pass missing
Hello, I just bought the mastery pass for this season and I should of had 2 mythic card from buying the mastery pass( im currently level 15) and i didnt receive the mythic card reward for level 8 and level 11.
Please help
36 votes -
Missing card text and numbers
PC bug- after updating, uninstalling, and reinstalling, card names are missing, along with card types, creature power and toughness, and amount of gold rewarded for completing quests.
40 votes -
MANA FLOODING NEVER ENDSSSS
Idk what you guys did but something is causing extreme mana flooding on Magic Arena. I’d say 90% of my games are mana flooded. It’s becoming unbearable. Please fix this.
15 votes -
Refund/replacement for mythic pack - Mythic Pack False Advertising
I purchased a mythic rare pack and did not receive a mythic rare nor a mythic rare wildcard. This is at least the second time this has happened and seems to be an issue that has been happening for quite some time. Please fix this issue, that's false advertising!
20 votes -
Game crash when connecting to opponent
When connecting to opponent, the game sometimes crashes and when it happens you would think to just to reopen the game and reconnect to the match (encountered in ranked/historic brawl/unranked queue) but it just keeps crashing upon trying to connect and will only be able to get back into the client when the match is over.
Have heard from reddit that the only solution is to login to the same account through another device but could not try due to my phone being unsupported.
Please fix this it is very annoying and really spoils the fun.
6 votes -
App stuck on Retrieving Asset Manifest
Mobile app on iPhone. Posted the same a few days ago and issue was fixed for about 24 hours.
When opening mobile app loading screen is stuck on “Retrieving Asset Manifest” then “Error updating data”Have restarted phone, toggled Wi-Fi, uninstalled and reinstalled app. Same issue.
19 votes -
Alchemy
Alchemy as an "alternate Standard" is a fun idea that I don't mind -- while I like Standard, being able to switch back and forth between Standard and Alchemy without too much hassle (and getting to play a new format with most of the same cards if Standard is stale) is great. But I am super unhappy about the rebalanced cards being the versions legal in Historic and Historic Brawl. This deeply harms the point of a non-rotating format and from a consumer perspective feels like a way to give out fewer wildcards from bans. I don't see any good reason to tie Historic and Historic Brawl to Alchemy, and will not be buying any Alchemy cards unless you revert this change.
Alchemy as an "alternate Standard" is a fun idea that I don't mind -- while I like Standard, being able to switch back and forth between Standard and Alchemy without too much hassle (and getting to play a new format with most of the same cards if Standard is stale) is great. But I am super unhappy about the rebalanced cards being the versions legal in Historic and Historic Brawl. This deeply harms the point of a non-rotating format and from a consumer perspective feels like a way to give out fewer wildcards from bans. I don't see any good…
236 votes -
Game Crash
Game crashes when word searching in deck building, joining a match, leaving a match, during match, crash crash crash
Samsung note 2018 votes -
Stuck at Retrieving asset manifest on Every device, changing network did not help, connection is over 200Mbit
I cannot open the game, stuck at retrieving asset manifest and then an error. Network tested, over 200Mbit. Changed network, did not help, changed device, did not help.
14 votes -
Make the match making system random
You guys need to Make the algorithm random, don’t just pair our decks, with perfect counters 60% of the time. What’s the point of brewing decks, if it’s just going to be shot down. Decks that work on table top, do not work in arena. I would imagine you would want your digital game to reflect the real game. There is no incentive to be creative, it’s just copy pasta a deck of the current meta with no thought to creating something original, because the match maker is going to shut it down, not to mention the mathematically improbably deck bricks. Either too many lands or no lands.
I would actually be inclined to open up my wallet to arena, if it was truly a random matching system. There are so many possible and cool combinations, that will never see the light of day, because of how the matching system works. Instead we’re just playing brain dead builds like mono red to hit rank. Kind of disappointing, with all the cards that exist.
You guys need to Make the algorithm random, don’t just pair our decks, with perfect counters 60% of the time. What’s the point of brewing decks, if it’s just going to be shot down. Decks that work on table top, do not work in arena. I would imagine you would want your digital game to reflect the real game. There is no incentive to be creative, it’s just copy pasta a deck of the current meta with no thought to creating something original, because the match maker is going to shut it down, not to mention the mathematically improbably deck…
10 votes -
mac
The Mac Client is getting stuck at Loading Decks or Store or Play button.
this happend After update 2023.24.0.1057.986775.Before the update it only crashed sometimes but I could do everything in the game, please HELP!
9 votes -
Impossible to complete the color challenge
with all the 5 colours when I try to complete the last fight of the color challenge it shows the message " Network Error: Unable to join the events. Please try again later". So I tried with iPad, iPhone and Mac all with the latest update to compete this challenge but every time the same message shows up.
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65 votes -
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Mana Algorythm
Fix Mana Algorythm. Example: 22 lands in a 62 card deck, averaging a land more than 1 out of every 3; yet my initial draw has 1 land... mulligan and again 1 land... the statistical odds for this to occur are very, VERY low. I could understand maybe 2 or 3 times in a year, but it happens every time I play. Mana floods and droughts are very consistent while normal mana flow seems to be a rarity. Also it seems opponents are not randomly assigned, but instead often it seems an opponent is selected that has a deck able to exploit the one weakness of the deck you are using. Switch decks, same thing, opponents have a deck just designed to exploit the one weakness of your deck. I expect this to happen now and then, but this is beyond coincidence. FIX YOUR MANA ALGORYTHM!!! And make sure OPPONENTS ARE ASSIGNED AT RANDOM! Otherwise, I will stop spending hundreds upon hundreds of dollars here, and instead direct those funds to a platform that allows people to compete with skill instead of struggling with variables that should be fair and automatic. Very frustrated and exhausted with this stupidity.
Fix Mana Algorythm. Example: 22 lands in a 62 card deck, averaging a land more than 1 out of every 3; yet my initial draw has 1 land... mulligan and again 1 land... the statistical odds for this to occur are very, VERY low. I could understand maybe 2 or 3 times in a year, but it happens every time I play. Mana floods and droughts are very consistent while normal mana flow seems to be a rarity. Also it seems opponents are not randomly assigned, but instead often it seems an opponent is selected that has a deck able…
17 votes -
Cannot Download on Mobile Device (Other)
huawei Y9 prime
1,249 votes -
alchemy ruining historic
I'm really starting to get sick of Alchemy. I've stopped trying to collect alchemy cards and I refuse to play in any alchemy event. Furthermore, I disdain the fact that alchemy cards are able to be used in Historic. You might as well take out Historic. Alchemy is ruining the wonderful Historic format that you once had. I find these alchemy card such as Teferi Time Raveler (that the original was banned) and Undercity Plunder, to name a few unfair, and I'm constantly getting beat by Esper and/or Azorious control decks. I used to have a good Historic deck that I enjoyed playing. But it is amateur compared to these Alchemy decks that ppl are bringing in. I'd like to either see alchemy in it's own format, or get rid of it altogether. I loathe the format, and allowing these cards in Historic, is furthermore making me loathe that too. I've seen other ppl in this forum complain, yet it seems you shed a blind eye and push alchemy on us even more. I would like to see something changed about this otherwise, I may stop playing because it's not fun.
I'm really starting to get sick of Alchemy. I've stopped trying to collect alchemy cards and I refuse to play in any alchemy event. Furthermore, I disdain the fact that alchemy cards are able to be used in Historic. You might as well take out Historic. Alchemy is ruining the wonderful Historic format that you once had. I find these alchemy card such as Teferi Time Raveler (that the original was banned) and Undercity Plunder, to name a few unfair, and I'm constantly getting beat by Esper and/or Azorious control decks. I used to have a good Historic deck that…
76 votes -
Connection lost
I cannot play more than 3 times because while im Play, the Connection lost and i losse the game. All the week ist the Same. I Play in Android. My Internet from the Cellphone o wi-fi running good
7 votes -
Mana Flooding EVERY GAME
EVERY GAME I PLAY IS MANA FLOODED. Seriously guys can you not have the game manipulated and let it play fairly. I get it happens sometimes but it is clear that the game is rigged to have constant lands being drawn. Look at this picture. It’s like my deck piled all the lands on the top. Seriously fix this and let draws actually be random like as if it were a real physical deck. It keeps the game fair.
11 votes -
stone brain
The stone brain had been working a little more often after the patch on 11/22/22, but after game play, it still will not bring up the window in order to choose a card. It worked about 9/10 times, but that 10% is crucial. please fix.
21 votes -
Sheoldred Stop on Upkeep
When I'm tapped out and my opponent casts Sheoldred, it always goes direct to draw, skipping their end step, and my upkeep, not even allowing me to put a stop on my upkeep. This has frequently happened while I have an instant speed removal spell in my hand, which I would use on my upkeep to prevent the loss of life on the Sheoldred trigger. Am I supposed to always have a stop on my upkeep in expectation of them playing Sheoldred? I think that's unreasonable.
22 votes -
Sound
Since the new set was introduced the sound is missing or partially there. It's sporadic and usually during combat but not always.
50 votes
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