MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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345 results found
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Friend request interface
Friend request not working for myself nor my friend. Also can’t direct challenge one another. We just sit at the matchmaking screen waiting for the other to accept/challenge. Game says friend request successfully sent yet neither of us are a friend request to accept.
2 votes -
claimed experience
After receiving the 1000 experience as the reward through in-game mail, I received the prize for the level gain. It took a few minutes to update on the tracker on the Mastery tab.
The issue came when I played another match, cleared one of my daily quests, earned 750 xp and gained the same level I had gained for the bonus experience listed above.1 vote -
Tutorial Faerie never stops talking
I did all the tutorials a couple of years ago, completing anything the Faerie needs to talk to me about. I've since reinstalled on another device. Ever since, every single time I am on the main page, it goes through a tutorial animation.
“What an adventure! You're well on your way to becoming a great planeswalker.” Etc etc up to the point where it's telling me what daily quests are. It tells me to go “here” to play my next match, but it's hovering over buttons that are not there anymore.
While not game breaking, this is incredibly obnoxious and…
4 votes -
MTG Arena Unplayable on Xiaomi 13T Pro After TMNT Update – Unreadable Text, Lag, Freezes, Lost Progress
I’m playing on a Xiaomi 13T Pro running Xiaomi HyperOS 3.0.4.0. Since the TMNT update on Tuesday, MTG Arena has become effectively unplayable on my device. Text and numbers are replaced by unreadable square boxes, and inputs are severely delayed (for example, trying to play cards from my hand). This regularly results in the game freezing entirely or timing out, which directly causes avoidable losses.
This issue has been happening consistently since the update, and it has already made me miss multiple daily quests and ongoing progress/rewards. As someone who plays every day, this is extremely frustrating and has significantly…
5 votes -
Winning does not Count
Winning does not Count after any type of game. After a game is finished both victory and lose screen take a few more seconds than usual to appear and then my wins just dont count. zero progression for battle pass, daily/weekly rewards, ranking....just nothing. Without those rewards im not interested in playing at all.
8 votes -
daily quests don't progress anymore in bot-matches
as the title already says, can't progress my quest anymore in bot-matches
1 vote -
Please change concession rules so that players may only concede at sorcery speed.
Please change concession rules so that players may only concede at sorcery speed. If you will not, please remove the daily challenge "Attack with 30 creatures".
Being that bad manners and un-sportsman-like behavior seems overwhelmingly to be the most popular way to play this game on Arena, these behaviors need to be moderated and limited in the back end. Because bad manners, un-sportsman-like behavior, griefing and bullying is frowned upon in this venue, is it not? Sometimes I have cause to wonder.
9 out of 10 times I build a board that is able to attack without losing the game,…
2 votes -
Freexing games
Hey There , apple user here who plays magic the arena both online and with my boyfreind a samsung user. Ever since the recent large update we have had trouble finishing a game, matches freeze. it doesnt matter of we are online playimg mat hes or against each other, the games always freeze. Sometimes if i close the app and open it back up again , it will take me to the challenge acreen as if im starting a fresh match.
5 votes -
Quick draft foundations bug
Sto giocando un quick draft foundarions, ho fatto 3 vittorie ma non me ne ha riconosciuta nessuna, come punteggio resta sempre 0w - 0L, non vengono riconosciute neanche dalle daily quest.
4 votes -
Game completely froze during bo3 games
During bo3 games, while playing on my phone (an Android), the game completely freezes after certain actions: the game gives me priority but i can't take any actions in game, it lets me just open the menu and i can only watch as my time bar runs down, but the screen remains stuck where my last actions was take.
10 votes -
Rewards missing
SInce today, ven if a play a lot of games, progression on missions, pass and daily victory is not working. I suspect the configuration assistance (don't know if this this the real translate in english) that happen when I launch the game. It wa the first time I saw it today. This bug happen on my PC. Thanks for your understanding
7 votes -
Midweekly Magic Jump In LORWYN ECLIPSED
Hi, can someone please tell me a clever reason why this deck should contain islands and mountains in its mana base?
I have to mulligan every game at least twice...
Thanks devs!
P.S. Given the fact that I can't even change the amount of basics in this deck... I won't complete this midweekly event cuz it's awful to play with such a stupid mana base.4 votes -
Chandra doesn't want to play :(
I've played two consecutive matches as Jace against Chandra in the color challenge and she just stopped playing
1 vote -
chandra nalaar
Chandra Nalaar during the Black Color Challenge stops playing. It happens after 6-7 turns. She just stops playing completely. Have tried it three times and it's the same thing all the time.
1 vote -
Vivien Reid
Doing the color challenges. When doing the second challenge for white Vivien does not take turn and the turn timer never runs out either
1 vote -
new customer support format
you need to completely overhaul your customer support for this product these threads we vote on are so nontransparent and many overlap. when we do get the reply to a ticket is just check the thread. the game is becoming increasingly unplayable with every recent update and it seems as if you all do not care. There's no explanation of what's being done about these bugs and no actual support is being given to fix them.
4 votes -
Sparky wont go away
Sparky came back about a 2 updates ago and it wont go away and there is no option to turn it off. I completed the tutorials years ago, there is no reason for this feature to turn itself back on.
122 votes -
Sparky shows up after update even for players who have the tutorial complete
Sparky shows up after update even for players who have the tutorial complete
Its not fixable by uninstall install and it's not the equipment I use. I use a android 15 mobile phone and this occurs to me in mobile I haven't check in pc but from what I see here other players same issue with pc. Fix when you can please arena IT team. It seems to be on your side.9 votes -
Premier Draft Game did not record Win or cards played.
I won a Premier Draft game and was reward none of the following:
a. Draft win progression
b. Daily win progression
c. Quest progression (Cast green/red spells)Match ended at approximately 9:12AM US Eastern Daylight Time
3 votes -
Pick 2 Draft TMNT only let me play 2 of 3 games
After completing my second game in the Pick 2 Draft for TMNT, it didn't let me play the 3rd game. Only option was to pay and start a new draft! I did get a reward, but it could have been a better reward if I won my 3rd game.
2 votes
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