MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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186 results found
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1 vote
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False Victory
Victory not reported. I won the round, saw the victory screen, then got disconnect. I was in the same place on the draft victory tracker. I expected to win my found and finish the draft, but it lead to another match.
Mac, Epic Games Launcher
No workaround.
1 vote -
Arena freezing on MacOS
Arena freezing on MacOS at load screen. Usually crashes at "Requesting Format Data" - if I get past that, then it crashes and gives an "unable to get collection" error. I've done a thorough uninstall / reinstall and even went so far as to reset my Mac to factory settings - problem persists. And, just for added fun, the first time I tried to submit this report this website sent me to a 404 after I clicked "Post Idea." Super cool.
Please fix.3 votes -
Can't do anything beyond initial screen
When entering the game at first everything is fine, but the second anything else is clicked on (decks, play, store, etc) the game crashes and lags, often showing a black screen or getting stuck on the loading screen. In the rare case that it does load, the lag is so bad that nothing can actually be pressed, so the game is completely unplayable. (On Mac)
2 votes -
game crashes after initial loading
the game closes after the initial loading, I open the game from the epic games luncher, the game opens, the screen starts, and on the "loading initial scene" screen it crashes and closes, I play on Mac and until the day before I played normally without problems
1 vote -
Cards Won't Move From Right Side of Screen
On Mac (Epic Games Launcher) and iPhone (App Store), I haven't been able to complete the tutorials because the cards being played don't move from the right side of the screen after being played. Lands also stay where they are placed, instead of being moved to the bottom left. In the black tutorial (the 4th battle), I can't complete it because my cards that I am supposed to block with are behind the enemy attackers, so I can't click them. The card that created the blockers is shown in the screenshot, but is not just an issue with this card.…
5 votes -
Arena freezing on "Requesting Format Data" on MacOS
Arena on MacOS keeps freezing on load. Most times it will freeze on the step of "Requesting Format Data" - a few times it has gotten far enough to start loading and then gives the error "Unable to get collection"
My Internet connection is solid, I have uninstalled / reinstalled, and I even went so far as to reset my Mac to factory conditions. Problem persists.
No issue with app on iPad.2 votes -
Duplicate card in Powered Cube Draft
On Mac, in a Powered Cube draft, I picked Serra Paragon and it was transformed into Bloodbraid Elf.
In the following pack there was a Bloodbraid Elf. I picked it to see what would happen, and I ended up with a deck with 2 cards with the same name.2 votes -
mistrise village incorrectly coded
Mistrise village's activated ability says "The next spell you cast this turn can't be countered". This means the ability must be used first prior to casting a spell and putting it on the stack. Instead, as coded, the ability as implemented may be used to make a spell on the stack (AFTER it has been cast) uncounterable. This was on a Mac.
As can be seen in the attached logs, this mistake is quite problematic for gameplay and in fact was used in the attached log files to create substantial game advantage.
3 votes -
Kicked during EoE draft
Accessed an EoE draft with a draft token. Completed all of the picks (lucked out on 3 mythics) then have been repeatedly unable to access the app on both mobile and Mac. Once the function is reinstated, if unable to access the draft, I would like a refund for the draft token. I imagine I'll be out of luck for the awesome picks.
Edit: I'm able to access the app, but not the limited formats and 3 packs are gone but the cards are not there. The draft picks are in my library, however.
3 votes -
Copies of Badgermole Cub Crash the Game in a Draw
- Give us the steps to reproduce the bug
- make man copies of the badgermole usually 10 does it i think then tap a land that was earthebend'ed for mana
- Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
- PC, MAC does not matter both have done it
- Enter the actual results you’re experiencing
ends in a draw with "please take a different action or the game will end in a draw"
- Enter the expected results of the feature
Mana should be added when you tap a land for mana without crashing the game into a draw
- Add…
1 vote -
timer issue
opponent took long turn in power cube. when i got priority at their combat step my timer was running and i couldn't physically discard cards fast enough for psychic frog with currency converter out asking me if I wanna use it before I timed out. it threw the game
running on mac1 vote -
Arena crashing during drafts
Twice in the past week, Arena has crashed - once during p1p4-p3p2 of a draft, and the other during a game (I already got refunds). Both times it took a long time to restart. To reproduce it, play an EOE premier draft on Mac. I don't know what beyond that caused the crashes.
1 vote -
“Going Wide” Achievement Bug
I played the Red/White deck in the Starter Duel event. Attacked with 23 token creatures and 1 permanent creature. My opponent blocked some if the attacks but lost after damage. I was able to take a screenshot of this (taken @ 10:07am PST, April 10th). This happened multiple times before in a different games, where I attacked with 15+ creatures (most, but not all, of them tokens) and the opponent either conceded before damage or lost after damage. The Red/White and Blue/Green Starter Duel decks were the only ones used for these cases.
Played on a Mac device (iPad Pro…
7 votes -
Hidden strings while in full control only allows for 1 target selection and cannot be resolved.
- Give us the steps to reproduce the bug
Play the spell "Hidden Strings" while in full control mode. The player will then be prompted to select only 1 target to tap or untap with no option to move forward.
Note which platform you’re using (PC, Steam, Mac, Android, or iOS)Verified on both Mac and PC (Windows)
Enter the actual results you’re experiencingHidden strings only allows for one target to be selected and does not allow the user to "Submit 1" or select a second target while in full control mode.
Enter the expected results of the feature…
2 votes -
BUG: Flamehold grappler not allowing to play spells
- Reproduction:
- Played Flamehold Grappler
- Could not play any other spell with plenty of mana, priority, no other effect in play, ... In particular Osseous Exhale in my game (no behold)
- Platform: MAC (Epic Games)
- Moved straight to combat not giving me any chance to cast spell
- Get to cast my spells
1 vote -
Crashing on entering match
I just experienced a bug, which caused the game to crash and quit, right upon entering a limited match.
I am on a Mac, running MacOS Catalina. It was a Phyrexia Premier Draft.It seemed like the game had matched me with an opponent, and right as the match was about to load, the game crashed and quit.
This happened twice in a row, IE I reopened the game and it immediately went to a matchmaking/loading screen, and then just as the match was about to start it crashed and exited again.
I did not reopen the game…10 votes -
Set Collection has the wrong set size for BLB
Set Collection has the wrong set size for BLB
BLB set has 64 rares and 22 mythics, but the collection screen shows the set as having only 60 rare and 20 mythic cards- Give us the steps to reproduce the bug: go to set collection screen, click on BLB set
- Note which platform you’re using : both Mac and iPadOS
- Enter the actual results you’re experiencing: set lists wrong totals for rare and mythic 60/20
- Enter the expected results of the feature: should show 64/22 cards
- Add any relevant screenshots/videos: attached
- If you found a workaround, please add workaround steps:…
4 votes -
Crash on Game Action
Game crash on large stack action. Mac OS 12.4
Any set of triggers on the stack causes game crashes, no error message when occurring. Reanimation of Villis, Broker of Blood causes consistent game crashes for example. Uninstalled and reistalled game, all system specs up to date. No issues with any other factor of the game1 vote -
necrodominance
Necrodominance still has no hand size limit after necrodominance leaves the battlefiled. My opponent played necrodominance and drew ~30 cards on their end step. On my turn I exiled Necrodominance and they remained with no hand limit. I expected the hand limit to be returned to the user when the card was exiled.
Mac
1 vote
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