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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1865 results found

  1. Unable to add or change deck during side boarding

    I cannot add my side board cards for post board games. I can remove cards from the main deck but it won't allow me to move cards from board in to deck have played 3 matches unable to do so. Have restarted client in between all 3 games.

    8 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  2. Block Players

    It can be hard to keep on top of bugs, exploits, OP'd cards & 'cheat' metas, and toxic player behavior. I'd really love at least the option to block a player and never be paired again with someone spamming 'your go' at me, metagaming with some endless loop instant-win combo, Scute Swarm, or Second Sun, or purposely trying to annoy the opponent into quitting by taking a full timer every single turn. Please give us a block option along with a friendlist that prefers friends in random matches.

    14 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  3. "Unable to get collection" on PC most of the time since FDN update

    Since the FDN update, when I open the app it would go through the following:

    1. Splash screen (with the Tinybones art)
    2. Spinner with "Waiting for Server"
    3. Either blank screen or "Nework Error" "Unable to get collection. Please try again later"

    There was one day I was able to enter the game and play, but only that day

    6 votes

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  4. unable to login

    EOE release day. Got in for a few mintues and now I can't. Options are check status, reconnect, or logout. Logging out then back in did not help nor did restarting.

    6 votes

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  5. Report player feature, let toxic players start games muted.

    I recommend adding a feature to report players being hostile or rude through the in-game communications. With the punishment after review being starting games already muted.

    6 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  6. Unable to interact/view sideboard bug

    Hi, since the update, i experience a problem in all drafts, i cant scroll, close view, and sideboard cards only until deck build these cause me big problems and had lost matches and gems. I am top 50 limited ranked (was 20 before). Please solve it and a kind of compensation would be rational, since the system problem cause losses

    171 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  7. Bugs get buried under general player gripes due to bugs & feedback being handled as a popularity contest

    Gameplay bugs/issues need to be recorded independently from general feedback for application improvement. In the first place, voting for what to work on is ridiculous - you're not children; manage your own workflows and don't just outsource it to your player base.

    Secondly, by storing these together gameplay bugs are forced to compete against UI improvements, which is nonsense. You're a mature, out-of-beta application. Fix your bugs! "I was issued a game loss due to a bug" shouldn't be competing (and losing by thousands of votes) against "something something shuffler algorithm." These are two totally separate concerns and the former…

    13 votes

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  8. Dreadmaw

    The red instant spell “Dreadmaw’s Ire” is unable to work as an instant spell normally. For example, I am unable to cast it during my main phase even if I have the available mana and a valid target creature in play.

    3 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  9. Unable to join event 2 hours from its end

    Unable to join event - Quick Draft Aetherdrift
    Would like my gems back

    1 vote

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    0 comments  ·  Events  ·  Admin →
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  10. Unable to complete required action due to target being sacrificed by opponent result in game time out

    BUG: I targeted the opponent's creature with a Banishing Light. In response, the opponent sacrificed the creature, resulting in them having no remaining nonland permanents. The game then required me to select a nonland permanent belonging to the opponent, which I could not do as there were no legal targets. I could not complete the required action, so the game ran through my timeouts and forfeited the game.
    I was using the PC platform
    The expected result was that my spell would have failed as I could not complete the required step.
    I did not find a workaround

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  11. Boltwave (which doesn't target as it says each opponent) did not go past protection of one ring (which prevents targeting)

    Boltwave (which doesn't target as it says each opponent) did not bypass one ring's protection (which prevents targeting) so no damage was dealt even though it should have done 3 damage.

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  12. Bug: Unable to choose blockers after reconnecting

    Bug: playing on mobile and game dropped moving from WiFi to cellular. After reconnecting to the game, was unable to choose blockers resulting in losing the game.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  13. Unable to login

    Server status page shows
    All Systems Operational

    Trying to connect shows attached

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  14. Roping cooldown/timeout

    After a player times out (due to roping), the client automatically puts the player in "timeout." Meaning they are unable to access any portion of the client for 10 minutes. If it's done again, the timeout is 30 minutes, 3rd time for 60 minutes. 4th time is 24 hours. On the 5th infraction it should flag the players account for review, where it can be determined what the next steps should be.

    7 votes

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  15. Player Rank showing in Sealed Event

    The rankings appear in the closed deck .

    Please note that closed deck games, which do not show rankings on the cover, are being ranked. player rankings are visible during the game.

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Network Error. Unable to complete draft pick.

    Lately I've been getting a lot of these "Network error. Unable to complete draft pick. Try again later" I'm up to 5 or 6 drafts in Bloomburrow and only one hasn't been affected.

    If it helps it doesn't happen during premier draft gameplay. Only in the draft portion (network errors in general ofc).

    Although two weeks prior to BB release i was having a lot of network errors during standard bo3 ladder gameplay. So much so that i reached diamond 4 and half of my games were disconnect losses. I had even opponents disconnecting as well and me keeping the…

    3 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  17. Draft fail; unable to login

    I tried to enter an EOE Premier Draft, using my Draft Token, but nobody joined the table I was in despite waiting for minutes. Upon, cancelling, the event said "Rejoin Draft" but clicking did nothing. I restarted my client and I wasn't able to log in.
    I would like a refund of the Draft Token, please!

    Thank you

    9 votes

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    0 comments  ·  Events  ·  Admin →
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  18. Unable to Cast Rayblade Trooper Post Combat From Exile

    Warped the creature turn prior, was unable to cast from exile post combat and it cost a sealed game

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  19. Floodpits Drowner targeting through hexproof

    Floodpits Drowner was able to target my creature through hexproof, is this working as intended?

    4 votes

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  20. 1 vote

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