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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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177 results found

  1. Here's a clear report you can copy and paste: "I'm experiencing a game-breaking bug in The Magic. Every time I try to record something, the

    Here's a clear report you can copy and paste:
    "I'm experiencing a game-breaking bug in The Magic. Every time I try to record something, the game crashes and closes completely. This happens consistently and makes the recording feature unusable. Please fix this as soon as possible."

    1 vote

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  2. Game breaking bug during ranked matches

    While playing ranked games, if I am about to win, the server suddenly crashes. I try to reconnect, but then the timer runs down and never runs out. The only way out is to exit the game completely, because even attempting to concede the game does not end it.

    1 vote

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  3. bug

    During a draft I go to pick a card as time runs out. I have it selected but if time runs out while I am dragging it then there are two of the card in my deck and the client crashes. Then I have to wait for the server and I miss several picks.

    1 vote

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    0 comments  ·  Events  ·  Admin →
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  4. Draft bug

    Good morning, while I was waiting for my opponent during the draft, the game crashed. When I restarted it, the file preparation percentage was progressing very slowly, causing me to lose the match. The game resumed several minutes later. I was in the Premier Draft and I would like to request a refund of 1500 gems. Thank you very much. Have a good day.

    1 vote

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  5. My game just closed in the middle of me playing a win the game turn and when I logged back on immediately it listed it as a defeat.

    I was about to have a major come back win and in the middle the game crashed. I immediately logged back in and it listed it as a defeat. I did not conceded, close the app, or let my phone go to sleep, so nothing I did should have resulted in me losing the game. It 5ook me less than 30 seconds to reopen the app.

    1 vote

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  6. Freezing

    Four days after the TMNT update...and you still haven't fixed the freezing and crashing issue? Maybe it's time to start hiring people who actually know something about programming, since the morons you have now tend to break the entire game every time they try to add something... What a bunch of idiots. It takes some absolute retards to take the greatest game ever made...and make people hate it.. But you always find a way.

    1 vote

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    2 comments  ·  Gameplay  ·  Admin →
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  7. Restarting client during sideboarding fails to enter sideboarding screen

    During a sideboardable (Bo3) game, my Arena client crashed. I Alt-F4'ed (Windows) to exit the game, then reopened Arena. It loaded, but got stuck at the Duel Scene: it registered as waiting for my opponent to join the game for two minutes. When I finally timed out of sideboarding, the game began with my unsideboarded deck.

    If the client opens and there's an active match in which I haven't submitted my deck during sideboarding, it shouldn't wait for the opponent. Instead, it should just go straight to sideboarding.

    1 vote

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  8. Never had issues resolved - 4th try!

    My last two issues for playin points and a premier event never got resolved but were marked as such. 20 points and 4000 gems was what i was asking for back. I suspect something went wrong with the system in refunding as I never received points or gems which is out of the usual fast response. I think the original issues were all due to server crashes at the time. While not a big deal, I do spend thousands on this app each year and expect it to work correctly when playing in events. Thank you for looking back…

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  9. Permanent Arena connection loss

    After starting the color challenge and beating the first green challenge, the game crashed and is now on the ‘Connection Lost’ screen. It works fine if I log out, but if I log back in, I can’t get into anything anymore and it boots me back to the ‘Connection Lost’ screen. I only just started playing Arena yesterday so I could get better at playing MTG and I’m upset that I can’t do anything to fix it. I play on iOS (which is probably the first problem right there), and have only played the tutorial, opened the packs from…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  10. Issue with Quick Draft, Again...

    So this is probably the 3rd or 4th time where the system crashes, then when reconnected I get an interface which misrepresents game states or is not able to function in a way to allow gameplay. I believe all have been in Quick draft. All on my Google Pixel 9(Most recent software) It is frustrating to spend time to draft and construct a deck but not be able to play out the event.

    Your team has been wonderful in making the experience whole by refunding the entrance fee to allow me to start an event not compromised, but if…

    1 vote

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  11. Black screen (or "Waiting for Server") when trying to access my account

    Dear team,
    since the Jan 13, 2026 - Game Maintenance - Lorwyn Eclipsed Update, I'm having trouble with my account. First it was sudden crashes, which is inconvenient but overall ok. But since Wednesday Jan 14, I cannot access my regular account any more. When I log in, the screen goes black or has a stuck “Waiting for server” wheel. Nothing happens any more.

    I tried all the suggested measures in the Q&A. Nothing helps. Also tried different devices. Same thing.

    However, if I create a new account, this will work and I can play games just fine. Which…

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  12. I can not connect my account to the server => Black screen

    Dear team,
    since the Jan 13, 2026 - Game Maintenance - Lorwyn Eclipsed Update, I'm having trouble with my account. First it was sudden crashes, which is inconvenient but overall ok. But since Wednesday Jan 14, I cannot access my regular account any more. When I log in, the screen goes black or has a stuck “Waiting for server” wheel. Nothing happens any more.

    I tried all the suggested measures in the Q&A. Nothing helps. Also tried different devices. Same thing.

    However, if I create a new account, this will work and I can play games just fine. Which…

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  13. Mox Diamond

    As soon as I played Mox Diamond it caused me to be unable to interact properly with the client for a few seconds, before the game then crashed.

    2 votes

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  14. Tokens not generating

    Max Tokens reached, no new tokens being generated.

    Was playing a Simulacrum Synthesizer deck against a discard deck with no wincon. Opponent cleared my deck of useful cards, but left some wincons for me. However, after repeatedly copying Worldwalker Helm and generating map tokens, the game seemed to max out the number of tokens at around 230 tokens.

    This is probably to prevent the game from crashing.

    However, multiple times when I got my wincon and had opportunities to create artifact creature tokens or copies of Perilous Snare, etc. the tokens would not generate. Frustrating because I actually would…

    1 vote

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  15. Game loses connection

    On android mtg arena looses connectivity anytime you minimize it it doesnt matter if it's only for 1 second. Also what's more irritating is that if you have your android device to automatically connect to wifi if you are playing arena on 5g and you come in range of a saved wifi network when you automatically comment the game crashes as well. You have to close arena down reopen it just to be logged back into the match you were playing before the problem occurred just to be 2 or 3 turns behind having done nothing to your boardstate…

    1 vote

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  16. Deck Contains More Than 60 Cards in Standard Ranked

    Opponent's deck contained more than 60 cards in the Standard Ranked mode, which should not be possible. I attached a screenshot of the error with the IDs edited out. I also have an error log, but this website crashed whenever I tried to upload it (although it was 40MB which is under the 50MB limit). Not sure if this was just a visual bug or if the player was actually able to use more than 60 cards.

    0 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  17. Balance de economía comodines/ Wildcards economy balance (english/spanish)

    English:
    I am writing to express my strong disagreement with the commercial and management policies that the corporation has implemented for some time now. I consider the mandatory investment of mythic and rare wildcards in cards that have reprints at lower rarities in other physical formats or editions to be a systematic abuse. Furthermore, the drastic alteration of power levels within formats without equitable compensation for users is deeply concerning.

    Below is a comparative analysis of the current state of the formats:
    - Timeless: Initially conceived as a format with a power level similar to Modern (the Counterspell environment), it…

    1 vote

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MTG Arena Bugs & Product Suggestions

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