MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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885 results found
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1 vote
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Store Daily Deals disappear before the posted expiration time (<24 hours)
Daily Deals in the Store disappear before the 24 window of opportunity has elapsed. This is not the first time this has happened, as I also missed out on 200 gems becase that deal disappeared 30 minutes after it became available. Technically this is fraud. Also, I know buying packs that don;t count towards the Golden Pack are not a good deal, but I can't help it.
1 vote -
Crashing while opening boosters
I play arena on my android. Since the first update of thunder junction I have been experiencing the app shutting down on its own. It's been happening mainly in the interface and has recently started happening during games. I have been able to put up with it. What the main issue is that it has started happening when I am opening booster packs. This has happened twice now. I open the pack and just before the cards are revealed the app forces itself to close. After restarting the app, I go to my collection to see the new cards that…
1 vote -
Loading Store in iOS app causing program to force close/crash
1 May 2024, 09:20PST: when attempting to load the store in the iOS app game app crashes/force closes with no error code given. Have tried multiple restarts of both app and device with no change in result.
1 vote -
mastery pass
In the mastery pass, you could previously see which locked rewards you would unlock (because of your current mastery pass level) if you purchased the mastery pass right now. This is no longer shown for me, only the level 0 rewards are shown. I see no reason why this would be removed.
1 vote -
mythic
I opened a mythic pack of Outlaws of Thunder Junction but got a rare wild card.
1 vote -
gems
In the past few weeks, whenever I try to order gems and click on the button, I see 'waiting for the server' on the screen indefinitely. However, I have no issues playing online, and I've never experienced this problem before
1 vote -
Gem purchase unsuccessul -> endless "waiting for the server.."
Gems can't be purchased. Whenever I click on purchase, the screen "waiting for the server.." appears and nothing happens for ages.
1 vote -
Empty code deck
I claimed a code of 2 decks but for some reason one of them is empty, and i dont have de cards from that deck in my lybrary neither.
1 vote -
MTGA PC client doesn't let me buy gems in the store
Your store has been bugged for MONTHS. The ability to buy literally anything on the PC client is bugged. PLEASE FIX
1 vote -
card styles and duplicate protection
Apr 16, 2024, 10:55 AM PDT
today Outlaws of Thunder Junction was released and I purchased card styles for the fast land duals.
Then I found out that I cannot apply them to Concealed Courtyard Spirebluff Canal Blooming Marsh inspiring Vantage Botanical Sanctum from the Edition Kaladesh.
(I already had crafted a playset of all these cards)Should everyone really craft the same cards again from edition Outlaws of Thunder Junction in order to be able to use those new card styles ?
Is this a bug or "works as designed" ?
Actually it does not make much sense to purchase…1 vote -
Golden boosters lost
Hello,
I bought boosters from the new extension and received 5 golden boosters. They disappeared from the boosters section after the update. Can you give me back these boosters please?1 vote -
Pre-Order Packs missing after update
Seems like there’s a bug in the store.
Bought outlaws pack bundle which is missing after update. Mastery Bundle appeares to be activated.
Sent order details to customer service, did re-install and validated bundles again. Cards / packs are still missing.
1 vote -
Error lands
The other day I bought the LOST CAVES OF IXALAN full art lands from the Magic Arena store, and these were not enabled for me, I have let several days pass, just in case there was an error and they will be enabled in my account after some update, but now I'm in OUTLAWS and they still don't show up, that's why I want to report this to see if they can be recovered or my coins returned to buy other things
1 vote -
Not able to purchase pre-order products for Outlaws - 2024-04
Time is running out and I've been trying to buy this for three days. Help! I don't want to miss out on this. Fix it please! Is anyone else having trouble purchasing it? I can't find any fixes for this issue. I reloaded the game from Epic Games. I rebooted my computer multiple times. I made sure I had the latest update on my Mac. Nothing worked.
1 vote -
Mythic Pack bug
Mythic Packs seem to give the same rarity distribution as normal packs...
I opened 4 packs and each had the standard NORMAL distribution.
What's the point of differentiating between standard and mythic if the drop rates and types are the same?1 vote -
ゴールデンパックの進行について
本日13時前にイクサラン 失われし洞窟のパックを6パックを購入しましたが、ゴールデンパックの進行が１つしか進んでいません。補填をお願いします。
また、2月にもカルロフ邸殺人事件のパックを10パック以上購入しましたが、ゴールデンパックの進行は3つくらいしか進行していませんでした。
その時は気のせいかと思いましたが、掲示板などにこういったことがよくあると書かれてましたので、今回注意してみていたところ確信に変わりました。
素早い対応を期待しています。1 vote -
My oko bundle disappeared
I bought the OKO bundle ($49.99,50 packs of OTJ,painswalker oko and plainswalker oko’s card style) and the bundle disappeared just now,also disappeared in store[The picture(8449) is the packs interface right now,it is different from the interface I just bought the bunlde(picture 8448)],what happened to my account?
1 vote -
Booster bug
Bought multiple murder at karlov manor alchemy packs but I'm getting normal karlov manor pack rares/mythics, meaning I can't complete my murder at karlov alchemy set.
I have no interest in the base set, and just want the alchemy pack rewards I'm meant to get. I won't be spending money on the game until this is fixed and/or compensated for.
Fix this please.
1 vote -
store
Today i was going to buy 4 rare cards and i noticed its 11.49 euro instead of 10.99 so i didnt buy it,you lose a costumer with your greed.bye.
1 vote
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