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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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14075 results found

  1. Mastery rewards not given

    I'm not getting any rewards from Mastery. Unlocked it and got every reward until that lvl as it unlocked. After that, levels didn't give any rewards at all (Missed 2000 gold coins, 2 mythics and a duskmourn pack currently)

    17 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  2. missing mastery pass rewards

    not getting all my mastery pass rewards from duskmorn, am missing at least 2 packs, 400 gems, 3 orbs and 1 pet, it started at level 34 and i just leveled to 40 and only received the bonus pack for the level but none of the rest of the rewards for the level

    19 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  3. Im not getting the Mastery Pass Rewards

    I have the Mastery Pass yet I am not recieving rewards from it. From level 30 to 40. Please help

    18 votes

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    1 comment  ·  Store  ·  Admin →
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  4. lunar convocation

    Lunar convocation is not always giving a 1/1 bat end of turn.

    25 votes

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    7 comments  ·  Gameplay  ·  Admin →
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  5. sideboard

    Deck builder and sideboard won't allow you to add cards to your deck

    32 votes

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  6. Crashing after update

    This morning - September 13 - I started Arena and it apparently reinstalled itself (9GB download).
    After that I succesfully completed a match on the ladder, but it seemed very laggy. During the second game it crashed twice (see pic. 1, everything just froze). I tried to restart it, but it crushed directly on the home page (see pic. 2).

    22 votes

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  7. Game crashing when clicking to refresh rewards after update

    The game is continually crashing when clicking to refresh rewards after installing the latest update. It has crashed 5 times in a row and continues to crash even after rebooting the PC. Will be attempting a full uninstall and reinstall of the game but it is in an unusable state after the update.

    17 votes

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    7 comments  ·  Gameplay  ·  Admin →
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  8. Emrakul + Heist Not working

    I controlled my opponent with Emrakul, heisted myself with Grenzo, was prompted to choose a card, was not shown the cards, timed out. :(

    45 votes

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    9 comments  ·  Gameplay  ·  Admin →
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  9. Network errors

    Unable to enter the game at all since this afternoon (10/24/24). Please see screenshots. I'm on Android 14, on a Samsung Galaxy S24 Ultra.

    17 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  10. full screen

    1. Give us the steps to reproduce the bug

    Scenario 1. When joining games
    Step 1. Settings > Graphics > Full Screen
    Step 2. Click play to wait for a game
    Result. Game gets out of Full Screen

    Scenario 2. When leaving games
    Step 1 (in game). Settings > Graphics > Full Screen
    Step 2 (after the game ends). Leave game
    Result. Game gets out of Full Screen

    1. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

    PC

    1. Enter the actual results you’re experiencing

    Game gets ouf of Full Screen automatically

    1. Enter the expected results of the feature

    Game…

    18 votes

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  11. Eerie Ultimatum Doesn't Work

    Eerie Ultimatum is bugged when played with both Mizzix Mastery and Omniscience. Only shows 2 targets not the full graveyard. Causing the deck to become unplayable.

    17 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  12. MTGA.EXE has stopped responding

    "MTGA.EXE has stopped responding" error message occurs when I hover over my quests or enter the store on windows 10 surface pro 3.

    21 votes

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  13. Foundations Jumpstart Event - invalid cards in packets

    I used a play-in Token to join the Foundations Jumpstart event.
    For the first packet, I selected Legion. For the second packet, I selected Stalwart.

    Each time I try and play a game with this deck, the game immediately ends in a forced draw as soon as an opponent is found.

    If I try and double click the deck to see its contents, the game gets stuck "Waiting for the Server..." and I have to force quit the game.

    I clicked the "Add to Decks" button to try and see the deck differently. When I go to that deck, I…

    13 votes

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    2 comments  ·  Events  ·  Admin →
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  14. Best of Three Sideboard View Battlefield Bug

    After the recent update when playing a best of three match, after round one when sideboarding you can no longer click on the "View Battlefield" button to view the state of the game before the end of the game.

    Now the only thing you see is a black screen. This is on a Windows 11 PC.

    76 votes

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    25 comments  ·  Gameplay  ·  Admin →
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  15. I didn't receive the level 37 "gems" of the Mastery Pass.

    I didn't receive the level 37 "gems" of the Mastery Pass. Before purchasing the pass I had 1,950 gems, I bought 1,600 and added 3,550, after the purchase I got 150 plus the prize of level 27 I added the total of 550 gems, but when advancing to the current level 37, I did not receive the 400 gems of level 36.

    So it should have a total of 950 gems and not 550.

    I am waiting to be reimbursed.

    18 votes

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    0 comments  ·  Store  ·  Admin →
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  16. I experience a freeze leading to a crash whenever I interact with the client

    I am experiencing a freeze which requires the client to be restarted. In attempting to fix this issue, I have attempted a competely clean install (including removal of Registry keys), and I have rebooted my network and my laptop multiple times.

    1. Give us the steps to reproduce the bug

    I experience a freeze when I enter the Quickdraft event area (ie. I can't press the button to pay the gems or gold to enter Quickdraft), and I encounter a similar freeze when I click on my daily quest in the Home screen. The freeze eventually results in the game crashing…

    21 votes

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  17. Crashing when I click "play" (windows)

    Playing on Windows (PC). I downloaded the new update today and now the game becomes completely unresponsive every time I click the Play button and I am forced to terminate the program via the task manager. I tried uninstalling and reinstalling but the problem persists

    22 votes

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  18. Maestry pass reward no added

    Maestry pass reward no added in my account lvl33 2000gold

    17 votes

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    1 comment  ·  Store  ·  Admin →
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  19. Länder aus Booster werden nicht im Tresor aufgerechnet

    Die neuen Länder aus Grundstein werden nicht im Tresor aufgerechnet wenn eine 5. Karte im Booster erscheint.

    Dies ist mir jetzt schon mehrmals aufgefallen

    13.11.24 ca. 15:30 Schweizer Zeit: Karte Erblühender Sand
    13.11.24 ca. 18:55 Schweizer Zeit: Karte Sturzbachklippen
    13.11.24 ca. 18:55 Schweizer Zeit: Karte Erblühender Sand
    25.11.24 ca. 22:30 Schweizer Zeit: Karte Windgepeitschte Felswand

    Bitte Fehler beheben und den Tresor richtig stellen, danke

    1 vote

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  20. Sideboard Issue in BO3

    Playing BO3 Standard Ranked matches, the sideboard doesn't work correctly and doesn't let me add cards to the deck,

    26 votes

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