MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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24341 results found
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Decks disappeared, can't import or build new decks
After the update and hot fixes yesterday, all of my decks disappeared. I can't use the big + button to create a new deck, and I can't import a deck either. Clicking on any button on the Decks screen does nothing except Collection, which does show up properly.
Also if I try to "Add to decks" for a draft deck, that doesn't do it either, the deck doesn't show up in Decks. My wife's and son's accounts signing into the same client on the same computer do not have the same problem.
Please help! I can't play any constructed or…
39 votes -
Moraug's Landfall Trigger does not successfully trigger
Just lost a game I should have won because Moraug's trigger didn't go off properly. I casted him, played a land and moved to combat but didn't receive my extra combat phase or buffs.
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34 votes -
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Could not Block with Allowed Blocker - Cost me Game
I ended up losing a draft because I had a creature that I could not assign as a blocker, even though it was free to do so. I have the log captured, and the screenshot of it showing up as available to block.
I checked to see if there was some kind of spell cast that forced me not to block - nope - it just wouldn't let me select it as a blocker.
It ended up costing me the draft game, which is really frustrating.
2 votes -
ランクアップしない
リミテッドで勝利してもランクが上がらない
勝利時にプラチナ4の3ステップ目から２ステップ目にダウンする
エフェクトが繰り返される5 votes -
Lost a step on my Constructed Rank after a victory
Won a match BO3 at 6:50a PT 9/18/20 at Gold Tier 3 and instead of gaining any steps in my tier, I lost a step after a victory.
135 votes -
Card bug : Valakut exploration don't deal the usual damage if the exiled card is a land
I play Valakut exploration, my opponent either .
I use landfall, the card remmoved from the game was an island, at the end of my turn, the island don't damage my opponent.
He du the same, get a spell and do the damage .3 votes -
Impossible to play in second main phase
During my sealed, after my combat phase, it was impossible for me to cast a spell. And the game was stopped on my phase. I was forced to exit the game. Fortunatly I don't lose the game (was at 4W/2L) but I don't win it even if I was very closed of the win.
3 votes -
brazen borrower
Brazen Borrower could not target glorious anthem in a standard match. My opponent had some tokens, Basri Ket, Hushbringer out. I couldn't bounce the anthem and I lost the match because of it.
5 votes -
Win or Lose my rank goes down.
after the latest update my rank goes down win or lose in ranked play. and in unranked play it does the same thing i lose rank
36 votes -
I keep losing rank in unranked play. Whenever i win or lose
After the last update I keep losing rank in unranked play. Whenever i win or lose
47 votes -
Asset error during matchmaking in ZNR Premier Draft
When attempting to get a match during a ZNR Premier Draft an asset error occurred that took a long time to rectify with a asset check by the time that was done I had received a game loss.
I am very excited about this new set and since my lgs went out of business I only have MTGA to play it and I am very disappointed that the client has mad it so that I can't play stably but I do have this log9 votes -
Asset error occured during your last play session. Validating asset files to ensure stability
MTGA crashed during a Premier Draft game, then this message appeared. Once MTGA loaded, the game was lost.
26 votes -
juego partidas "No Clasificatorias" y gane o pierda la partida baja mi clasificacion
jugue un par de partidas clasificatorias normalmente y cuando quise jugar en partidas sin clasificar....
juego una partida "No Clasificatorias" que perdí y me bajo clasificación y luego jugué otra que gane y también bajo mi clasificación
es un doble error primero que el juego considera que estoy jugando clasificatorio (cuando me asegure de estar jugando en no clasificatorio, ademas que los nombres de los jugadores salen si la imagen de su respectiva clasificacion) y tambien esta filtrando mal los resultado de los match5 votes -
After a victory, I lost a bar in my rank standings instead of gaining one.
The person I played against conceded the match and it said victory but I still lost a bar in my rank progression.
36 votes -
Lost draft game on network error
Lost quick draft game when Arena disconnected on network error, then gave an "Asset error occurred" message on relogin, then I lost the game because of the relogin time :(
7 votes -
I got kicked out of my draft in the middle and couldn't make the rest of my picks.
I got kicked out of my draft in the middle and couldn't make the rest of my picks. When it finally let me rejoin it gave me a message that it would take longer than usual (I don't remember the rest of the message). By the time I got back I had missed the rest of my picks and my draft ended up going really badly as a result.
4 votes -
Packs not visible during draft
During Zendikar Rising traditional draft, the pack contents were not visible for approximately 30% of packs. After returning to the home screen, and then resuming the draft, the cards would appear about 10% of the time.
16 votes -
disconnect during draft
During prerelease event, I disconnected as soon as the draft started and couldn't get back in until halfway through pack two making my deck unplayable. I registered using a draft token from the preorder package and was hoping to get one back
6 votes -
opening packs
Just tried to open 10 packs at a time for the new set (Zendikar Rising) and got an error message that packs couldnt be opened at this time, which then took me to the home screen. When I went back to check on my packs, I was short 10, but without the associated wild cards added to my library.
Just spent 10,000 gold for nothing...
17 votes -
perdida de sobre de cartas
Compre un sobre de cartas, fui a abrirlo pero salio error, me llevo a la pagina de inicio y cuando fue nuevamente a abrir mi sobre ya no estaba, por lo que fui a ver mi maso para ver si había cartas nuevas, pero no había nada.
perdí mi sobre de cartas..9 votes
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