MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
11686 results found
-
Disconnect Error During Draft
I was drafting and lost the last half of a pack due to disconnect errors.
12 votes -
Game crashes
Game crashes at multiple occasions. Quite annoying if you just spent 10.000 gold to take part in a premium draft (and the game crashes while drafting = random card & while playing = loosing).
Is it possible to redeem the 10000 gold?
21 votes -
Juego se cierra en cada partida
Desde ayer (25/06) el juego se cierra en cada partida, perdi draft y cada partida que realice, probe desistalar el juego, pero el problema persiste
38 votes -
Overheating/Heavy Memory Usage
I have a Macbook Pro (2015) running on Sierra. I downloaded MTG Arena yesterday and started playing. Within 30 seconds, my computer began revving up like a jet plane taking off for a one-way trip to Nowhere Town. Over the years, I have used this computer for lengthy sessions for design in Photoshop, animation in Clip Studio Paint, and music production in Ableton and never have I heard my computer make this horrid sound or become this blisteringly hot. My computer's memory usage immediately rockets to an overwhelming degree and even when I free up the memory, the computer continues…
26 votes -
MTGA Crash
Launch Game and Crash Randomly , i try many times relaunch game but crash on loading.
96 votes -
Game Crash during draft and sealed
i got a lost at my sealed cause of crash during game and 3 lost in a row during draft...i pretend my crystals back...this is an arena problem and we all should have the refound.The game crash during play and don't let me rejoin in the current game...but it only let me enter after the time is out and i got a loose!
I want my sealed and draft crystal back!19 votes -
menu has no text
The main menu (when pressing Esc) has no text when brought up during a game, and after that even in the lobby.
29 votes -
Crash during battle
Hi !
Crash during sealed match while the turn 2 and impossible to reconnect to the match. The game load and when "Ready" is displayed on the screen, the game crash again.
23 votes -
game crashes during every match
game crashes during every match since the uptate to M21
42 votes -
Friends List: Game indicates that I am offline, no friends list
Experienced for first time after the 25JUN2020 M21 update.
While in client, the friends icon in the lower left hand portion of the screen is empty and does not indicate a number of friends in game. When clicking on the friends icon, I receive a message "Offline - Go online to see your friends"; confirmed connection (the game is running and connection is good)
Image of the in game message is attached for reference
54 votes -
MTG Arena crashing on Mac
First time playing on a Mac, the client crashes after every match I complete, then crashes on the next restart.
128 votes -
Game hangs at match end
The game hung at the end of the match. Instead of returning to the main display and showing what was won, the screen just went black and stopped. I had to close out and restart the game.
9 votes -
Game hangs at match end
The game hung at the end of the match. Instead of returning to the main display and showing what was won, the screen just went black and stopped. I had to close out and restart the game.
8 votes -
Game disconnected mid game
Game disconnected mid game, looked at a black screen for several minutes. Restarted client still a black screen, restarted one more time and it loaded out of match with a match loss. Can I get reimbursed for that event?
19 votes -
Wildcard Redeem failure
Wildcard Redeem Error. Wildcards are redeeming in deck creation in spite of the fact that an error message appeared saying "wildcard redemption failed: unable to contact server" or "Wildcard redemption failed: could not redeem wildcard." I just burned through maybe 2-3x the wildcards i meant to; i would love for that to be undone.
13 votes -
Arena on macOS crashes
Environment: Macbook Pro w/ Touchbar. macOS v10.15.4
Repro steps:
1. Go into the "Play" queue
2. Play a game (Standard)
3. Finish the game
4. About 50% of the time, Arena will crash
5. Re-opening Arena will show the following message: "An asset error occurred during your last play session."25 votes -
Option to disable or more efficient card shuffling ANIMATION
When playing with 250 cards or more, it the shuffling animation does freeze the game for quite a while.
Give us an option to disable this animation or just make sure it doesn't actually load in every card, so the deck size doesn't matter on the process.
I'm sure you find a neat way :)
5 votes -
Game crashes during matches and after restart
Game crashes during matches after installed today's patch. I lost 3 games of M21 draft and I am very disapointed. When I restart immediately the game it then crashes during the game loading page. I tried to download and use MTGAInstaller.exe referenced in the MTGA support sheet for game crashes but without success. See attached screen for the error message.
Please can you fix the issue, and emit a refund if my 10,000 golds for this first M21 draft ... ?
Thanks32 votes -
Game crash
When i start a battle or the opponent cast a spell, the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a ranking match...
54 votes -
Not getting mastery pass xp
Game is bugged and robbing ppl of the mastery pass rewards.
This happens every season! WHY DO YOU THINK IT'S ACCEPTABLE NOT TO FIX THIS! PPL PAY MONEY FOR THIS!You will have an amount of xp missing for the next reward... you will get that xp and more... AND NOT GET IT COUNT TOWARDS THE PASS!
45 votes
- Don't see your idea?