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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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23495 results found

  1. Visual bug with Arena app

    My opponent had so many creatures I couldn't block the ones that were attacking me
    Beyond the left edge of the screenshot are 4 more creatures

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. Casting instants on opponents upkeep.

    I can not cast instants on opponents upkeep. I wanted to cast my alchemists retrieval on my opponents upkeep but it went strait to his main phase and he was able to tap his creature for mana before I ever had a chance to cast. I am playing on the app on my IPhone.

    1 vote

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  3. Argentum Masticore

    Trigger Argentum Masticore by discarding a card. Watch as nothing happens.

    OSX

    When discarding a card for Argentum Masticore's effect. Nothing happens.

    Expecting a target trigger to be able to select an opponents nonland permanent.

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  4. Random Defeat w/ No Explanation

    I was playing a match in Explorer and with no rhyme or reason, I received a "defeat". I looked at every card in the opponents discard, exile, and on the field, and not one card had a "win the game" condition. We both had plenty of life to continue the game. This is not the first time I have received a random defeat. Its especially aggravating because we play to earn each of our ranked levels, so to have one taken away for no reason is absurd. The picture below is the battlefield when I received the "defeat" message.

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  5. Argentum Masticore

    3 diferents mana cost permanent were discarded with the argentum Masticore with no trigger happening. Am i reading the card wrong? Not worthy of a 1st draft pick... becomes a liabiity.

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  6. Wrong reward after changing The Unholy Heat card

    After changing the Unholy Heat card, the gift of the additional card does not occur. Each change delivers 1 card only, the offer "for each change, receive a copy" is not honored

    1 vote

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  7. Update Bug

    Since Update (002/28/23) game freezes when opening packs and when trying to play a game. Effectively making the game impossible to play. I have to manually shut the game down. I have lowered resolution to lowest setting, reinstalled game, restarted computer, updated drivers. Nothing seems to work. Same results each time.

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  8. Kenrith’s transformation doesn’t remove Legendary card type

    The card says enchanted creature becomes a green elk and loses all other card and creature types, however it keeps the Legendary type which can prevent that creature being cast again, or it gaining invincibility from Hajar

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  9. The draw is heavily biased-2

    Even with a 40% land ratio, the 2-card starting hand is very likely, and vice versa.

    Deck balance is an important factor, but it doesn't draw according to the composition balance of the ratio. I got fed up with that, and when I gave up on the first 7, I was told that I could update this time, and a login error occurred.

    1 vote

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    4 comments  ·  Gameplay  ·  Admin →
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  10. No Matches When Clicking Play

    The most recent update is preventing matches from happening. I'm able to login, but when I try to start a match, the screen just says "waiting for opponent" and never finds one. I click 'cancel' and there is a several minutes delay while the server is processing, and have tried restarting the computer several times, triple-checked the internet speed and wifi, and everything else is functioning properly except for Arena.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  11. Unable to Login. Authentication Failed. Failed deserialization.

    I already updated yesterday 2/28. Just now 3/1, the game said there was an update available and to restart. I did so and now it shows this:
    Unable to Login
    Authentication Failed
    Failed deserialization on response for message
    Response payload

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  12. Bug

    My Premier Draft OPhyrexia: All Will Be One has crashed while drafting pack 1 and i cannot join another queue despite clisking join queue.

    1 vote

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  13. Login Error after update 3/1/2023

    Right after i updated... it now gives me an error connecting as well as my EU friend.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  14. Log in issues

    Im playing on a samsung s10 i downloaded the game on 30th feb, today 1st of march mid colour challenge a message popped up saying update availabe so i quit game and found no updates when I re-opened the game it keeps telling me no authentification and will not let me log in

    2 votes

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  15. Argentum masticore bug please refund

    I also lost game because of Argentum masticore bug. I discarded 3 cards and was not able to destroy any of the opponents cards of same or lesser mana value. Please refund.

    As I was playing on mobile I do not have a game log I can post. See attachments for opponent user id.

    I am done with magic. Drafting is sooo expensive. If I don’t get this refund I am done.

    6 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  16. skullpiercer gnat alchemy draft

    I tried to annoint affliction a scullpiercer gnat and arena crashed+i cant log in.*
    Would like to apply for refund too

    1 vote

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  17. masticore

    Argentum Masticore

    Argentum Masticore does not work properly! It just makes me discard and gives no option to destroy anything!

    5 votes

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  18. Argentum Masticore

    1.   Give us the steps to reproduce the bug
      
       Trigger Argentum Masticore by discarding a card. Watch as nothing happens.
      
    2.   Note which platform you’re using (PC, Mac, Android, or iOS)
      
         PC
      
    3.   Enter the actual results you’re experiencing
      
         When discarding a card for Argentum Masticore's effect. Nothing happens.
      
    4.   Enter the expected results of the feature
      
             Expecting a target trigger to be able to select an opponents nonland permanent.
      

    This issue caused me to lose a match in a draft event.

    19 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  19. Incorrect interaction, poison counters

    Hello,
    My opponent was at 9 poison counters. During my 2nd main phase, I successfully cast Prologue to Phyresis, giving my opponent his 10th poison counter. It did not end the game and went on as if nothing happened. See picture.

    2 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  20. Sword of Forge and Frontier equipped creature took damage from Red

    Kemba, Kha Enduring had Sword of Forge and Frontier equipped and blocked a Etching of Kumano. For some reason it took damage, and then was exiled. It shouldn't have taken damaged to the protection from Red and Green.

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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